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Sunset Spas of Tucson.

Sunset Spas of Tucson.

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3900 W. Costco Drive #100
Tucson, AZ 85741
Phone: 520-333-4099

See our other locations:

Tucson, AZ

Sunset Spas is Arizona's #1 customer's choice and source for MAAX Spas, barbecues, and custom spa surrounds. We have three valley locations to serve you in Chandler, Glendale & Scottsdale, one location in Tucson, and one location in Las Vegas, NV. Let us help you custom design your hot tub to suit your needs and save 30-60% off retail by buying factory direct. MAAX Spas has become a quality leading hot tub manufacturer with over 45 years' experience, and our spas are manufactured locally in Chandler, Arizona.

At Sunset Spas, we're about treating our clientele with a unique level of customer service. One-on-one designer assistance, creative design concepts, and the highest quality hot tubs in the Phoenix metropolitan area. Discover how easy it is to buy a spa and let us take care of the details. Our services include initial spa setup, used hot tub removal, and spa chemicals and spa care education.

Business Profile of Sunset Spas of Tucson.

Office Type: Service & Sales
Hours: • Mon - Sat 10 AM - 6 PM
• Sun 11 AM - 4 PM
Owner: David & Nicole Rempfer
Manager: Dave McKibben
Inventory: • Hot Tubs
• Swim Spas
Manufacturers: • Vita Spa
• American Whirlpool
• Covana Covers
Serving Areas: • Tucson
• Drexel Heights
• Casas Adobes
• Catalina Foothills
• Tanque Verde
• Summit

Customer Reviews

Easy maintenance. Good referral to installer.
Satisfied Review Verified CustomerVerified
 

Really enjoyed it when our neighbors invited us over to try theirs. Quality product.
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Dave was the best!
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Good reviews and selection.
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Quality product at good price. Good salesperson.
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Sunset Spas - Tucson was great to work with. Gave me everything I needed to complete the installation when my swim spa arrived. Pleasant sales personnel and very knowledgeable.
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Good quality and price.
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Very friendly staff, and love the product. Would definitely recommend to anyone. Thank you!
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Thank you for the brownies.
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What made the sale is the honesty of the salesperson.
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Always use Dave McKibben! What more can I say!
Satisfied Review Verified CustomerVerified
 

There was some confusion as to the delivery schedule of the hot tub. Salesman at home show said delivery would be six weeks. If Marie/Sunset Spas and Joe/Scheduling had not help expedite our order we would still be waiting. Both of them are gems! The delivery team were respectful of our property and very helpful going over the "how to's" of our tub. All and all we are happy with the spa.
Satisfied Review Verified CustomerVerified
 

Overall excellent experience, from sales through customer service.
Satisfied Review Verified CustomerVerified
 

Good price and high quality material and jets.
Satisfied Review Verified CustomerVerified
 

Staff at the store and the delivery/installation crew were professional and knowledgeable. honored their commitments and always responded quickly to our questions.
Satisfied Review Verified CustomerVerified
 

6 months after delivery & install everything is as promised and any issues were dealt with promptly.
Satisfied Review Verified CustomerVerified
 

We were pleased with delivery and set up. However, there was a grommet missing on the inside cover at delivery (factory missed installing grommet) and we were told we would get a new cover. That was 2 weeks ago and we have not heard from customer service as to when to expect the replacement cover. Overall, delivery and sales experience was great.
Satisfied Review Verified CustomerVerified
 

Our experience with Sunset Spas was exceptional. Dave was very helpful in providing info on what swim spa would work best for us and the crew he had to help us get ready for the install were amazing. Jack was fantastic on getting our eltrical ready and with install.
Satisfied Review Verified CustomerVerified
 

We had a problem with first spa and Dave and Richard worked to help fix the issue. As of today the spa is working wonderfully. Thank you!
Satisfied Review Verified CustomerVerified
 

Met with salesperson Dave McKibben at the Sabha Home Show. He was very personable, honest and answered all of our questions. Did not act like a salesman, spoke with us in conversation about the spa, not at us. Very refreshing. Delivered on time on the specified date. Delivery crew are outstanding gentlemen. ABSOLUTELY LOVE THE SPA. Have already recommended friends to this company.
Satisfied Review Verified CustomerVerified
 

I usually don"t write reviews on my purchase experiences, but this one is an exception. First let me tell you , I never trust salesman from real estate to auto you name it, they all promise you the world and after they take your money , they act like they don"t know you. But Dave in Sunset Spa answer all our question and put up with my stupid jokes and sarcasm and took all of my calls even in the middle of his meetings. i must have bugged him every other day about the electrical, dimension and what to do and not to do, He worked with our budget and got us what we wanted. The delivery crew, Jack and Bob were incredible they went through hell just to get the spa where i wanted it, Jack stayed all day and explained everything to us in detail and didn't t leave until everything is running perfectly, in short they were amazing. I would highly recommend Sunset Spa to anyone interested .
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Appreciated Dave's knowledge and liked the appearance of store.
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I have already recommended you to two people!
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Great hot tub! We are enjoying it and it is high quality.
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Dave and his staff were great. He gave my wife and I a great deal! We have been waiting to buy a tub for many years but Dave treated us so nice and we felt that it was the right time to buy. The delivery staff and set up staff were great as well, fast, professional, cleaned up after themselves, answered all our questions, even put the new chemicals in for the first time. Next Day Dave called to see how it went, great service after the sale. Dave McKibben treats you right, plus he gave me a nice military discount, and takes good care of us veterans. Go and see Dave he will you do you right and you will be very happy with his kindness!
Satisfied Review Verified CustomerVerified
 

I highly recommend this company. all the staff from Dave in sales to the delivery team were helpful, knowledgeable and on top of everything. Even when our contractor messed up, these guys helped us get it fixed in time for delivery. The installation was a breeze, and they went over everyaspect of the spa with us before they left. I've elready had several people ask me about the spa and where I got it. It feels good to know they will get great service as well.
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From sales to delivery customer service was excellent. Our Sales representative Dave McK knowledge of the product was very helpful. The delivery team, Jack and Bob, were friendly and informative and installation was quick and efficient. We would recommend all three for future customers.
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Our first encounter with sunset spas was super Marie was great and we are going back tomorrow to close the purchase.
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Dave had great patience with us in our decision making process as he waited over 3 years for us to finally decide on our spa. He did a great job and you can tell he values the "People" more than the sale.
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My experience throughout the entire ordering process was nothing but positive. Dave was extremely knowledgable and provided me with all the resources necessary to making my installation complete. From the contractors that installed the cement slab in my backyard for the spa and electrical upgrades to the delivery team that professionally took all the time necessary to ensure that my spa was up and running within a few short hours. There were a few hiccups on delivery day, but Dave and the installation crew rose to the challenge and made sure that I was 100% satisfied. I would highly recommend anyone who is in the market for a spa to contact Sunset Spas and work with Dave and his staff. You will not be disappointed.
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We love our new spa! Fantastic customer service from day one. We weren't just an order number, Sunset Spa made our purchase easy and we highly recommend them!
Satisfied Review Verified CustomerVerified
 

Seventeen years ago, Jack Micus installed my Coleman hot tub. Over the years he has kept it up and running for me but finally I needed a new tub. Jack introduced me to Dave McKibben, manager Sunset Spas who was great to deal with - and much to my delight, Jack was once again my installer. He and is helper Bob did a first rate job installing the new and removing the old in an awkward space. I would highly recommend all of these guys if you are in need of a spa. Very professional and knowledgeable, friendly and on time. Excellent experience.
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Dave was very helpful throughout the entire process of picking the right hot tub for us. Extremely courteous and went out of his way to ensure we had all prep work necessary for installation. Jack did a perfect setup and was very patient answering all my questions.
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Dave is very knowledgeable and was able to present all the choices consciously and directly. Able to answer all the questions we had, and then some. Luckily you also had a sale going on. We love our spa! Thank you!
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Fantastic Service, Great Product.
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Dave Mckibben was awesome as usual. We bought our first spa from him 18 years ago, and was very happy with it, so of course we went back. Jack and Bob were very quick and knowledgeable with the set up .
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Customer service is A-1+! Dave is always returning our calls. He was very helpful all the way through the process. Subcontractor Rogelio was very flexible and accommodating to our schedule. I would recommend this company to others.
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Thank you for the brownies! Yum yum!
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Good service and timing of delivery.
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Dave was very friendly, helpful and knowledgeable. Jack and Bob were fantastic on delivery and setup.
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An outstanding experience overall. Very high quality product, knowledgeable salesperson, low-pressurevwit great follow through, and perfect set up and installation.
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Quality product. Fair overall price.
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Great experience with Dave and we love our new hot tub.
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Dave McKibben really gave us good advice in the buying process, and Ro did an outstanding installation. Could not be more pleased!
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Good quality and price. Good salesperson.
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Dave understood our needs, budget and plugged us into exactly what we wanted.
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Dave gave us an awesome deal with the hot tub and amenities. We search around for quite a bit for a better deal and could not find!
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Salesperson was knowledgeable and willing to work with us. Found a quality product that fit our need.
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Dave is very knowledge of the product and sells the features of the spa.
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It was a pleasure doing business with Dave and the set up with Jack
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Friendly and knowledgeable staff. Showed many options and was able to build with options that fit our need. Arrived when expected. Price was right on. Delivery was professional. Received a sweet Thank you treat! Thanks! :)
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Dave was very professional and has great customer service!
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Dave was extremely knowledgeable and professional during the entire process. He was very helpful in making the sale come together and his communication with me was excellent.
Satisfied Review Verified CustomerVerified
 

Dave was professional and knowledgeable. Spent over an hour answering our questions, had great insight into what would fit our lifestyle. Jack and Bob (delivery team)had a heck of job ahead of them. They put on a smile and managed to get it installed. Great attitudes and lots of experience.
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It was a terrific buying experience. Dave is an expert with spas and we appreciated him coming to our home to suggest placement of the spa which worked out great.
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Great service and walking me thru the process.
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Dave was highly recommended to us...and he delivered!! Very friendly and knowledgeable with tremendous follow-up and communication!! JUST THRILLED with every aspect!!
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My wife and love the hot tub. It’s big and spacious. Easy controls.
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Spa so far works great!
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Excellent customer service. Personable sales staff. Knowledgeable.
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We were at the Home Expo, not at the showroom. Very happy with whole experience.. Dave was great to deal with and Jack was spot on!
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We love our new hot tub and can't wait to try it out. We have had hot tubs before and found exactly what we wanted with Dave.
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Good quality and price.
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I am very impressed with Sunset Spas. So much so I made a purchase I have been planning for two years. Dave was very knowledgeable and to the point in making the sale. I believe he knows what is important to his customers. Rogelio delivered and installed my spa and picked of the old one. He is a GEM! Very polite and professional. I am excited to do business with Sunset Spas. I love my spa already and hope to have many years of a wonderful relationship with Sunset Spas. I will probably purchase another for my second home. Thank you Dave, Rojelio and Sunset Spas! I am telling everyone I know so they too will buy. I have dealt with the competition and they were not customer oriented.
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Good quality and price.
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We were so pleased with the ease in which we purchased our new spa! And, we love it!
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Quality product. Good price.
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Working with Dave was the best! He was very helpful, reliable, and has wonderful customer service. The delivery crew was just as great! Would highly recommend.
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Best sales and service I have ever experienced. From Dave in the showroom to the site coordinator and set up was pure delight. Everyone was so professional and sale to install was seem less.I am the proud owner of a swim spa and would tell anyone to see Sunset Spas first! Thank you
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I wish buying a car was this pleasant! The sales and installation were seamless and efficient. Everyone I worked with was prefessional and courteous. I couldn't be happier.
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We had an excellent sales experience, followed up with an excellent electrical installation, and concluded with a flawless & timely delivery. Could not ask for better service!
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I am very satisfied with my new spa. Dave was very knowledgeable and helpful throughout the whole process. He went above and beyond to ensure delivery of my spa. I highly recommend Dave and Sunset Spas
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The whole experience of choosing the right spa for our needs (which Dave did perfectly) to working with us on coordinating delivery, to the delivery guys themselves...everyone was competent, professional and a pleasure to work with. We would highly recommend this company!
Satisfied Review Verified CustomerVerified
 

Fast and Efficient! I really enjoyed doing business with Sunset Spas of Tucson. Our sales person was fast and efficient, didn’t drag us around or waste our time while at the showroom. The prices were fantastic, and after we bought our spa, he had an awesome contractor who was able to get all of the prep work done while we were waiting for delivery. My husband and I were both really happy and impressed with the whole experience. We would definitely recommend Sunset Spas to friends and family.
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Very pleased with salesperson and delivery crew. Happy with spa. Staff and service very much appreciated.
Satisfied Review Verified CustomerVerified
 

My POC at Sunset Spas, Mr. Dave McKibben, has been very conscientious and professional from the beginning in that he selected just the right model after hearing out our needs and expectations. It proved to be perfect for us as swimmers especially the extra depth Dave-san recommended. Actual installation, maintenance/repair/warranty services were performed by his associate, Mr. Jack Micus of Jack's Hot Tub Service. He knows his trade extremely well and always provided us excellent services. Both Dave-san and Jack-san are reliable, courteous and friendly. I recommend them without reservation to any potential customer who is looking for a quality swim spa with good value.
Satisfied Review Verified CustomerVerified
 

We recently purchased a new spa from Sunset Spas in Tucson. After having done a good deal of shopping and research, both in store and on line, we came to Sunset Spas, and that was our last stop. We were greeted by Dave McKibbin, who walked us through the whole process and answered all of our questions along the way. We knew we needed our old spa removed, and we had some special requests for the new spa they were building us, but it was no problem for them at all. Dave "held our hands" through it all and made it a seamless transition for us. Even since delivery of the new spa, the great customer service has continued. Dave has contacted us to make sure we're happy with our purchase, and has been great to answer all of our questions about care and operating, etc. We have been very pleased with our experience and would gladly recommend Sunset Spas to anyone!
Satisfied Review Verified CustomerVerified
 

Dave at Sunset Spas was great to work with. He's a real professional. I absolutely love my new swim spa. It was worth waiting for. I've wanted one since they first started making swim spas and finally made it happen. Dave hooked us up with Greg Miller for the slab and electric. Great job! Jack came through with the delivery and hookup. Jack is an awesome guy to work with. Our whole extended family is looking forward to getting fit and enjoying the relaxation too. Thanks!
Satisfied Review Verified CustomerVerified
 

I stopped at Sunset Spas in Tucson. One of my many Spa stores I visited. Looked in Phoenix and online. I was looking for a smaller spa for 2-3 people. After much research I ended up back at Presidential and spoke a second time with Dave McKibben. I truly wanted the best spa for the money! I finalized my purchase with Dave. A very nice person to deal with! Not that typical preasure sales person. Many years of experience and very knowledgeable. I purchased a 2018 American Whirlpool spa, model #261. Made in Chandler, AZ. It was a one price out the door, so no haggling! 24 jets and a new upgraded 6 hp pump. I love my spa and the total experience dealing with Dave and Sunset Spas in Tucson. Awesome!
Satisfied Review Verified CustomerVerified
 

Love pool as well as my spa! Dave is awesome. You will be well taken care of!
Satisfied Review Verified CustomerVerified
 

My wife and I had a really good experience with Sunset Spas. Dave McKibben was extremely knowledgeable, helpful and very resourceful. He made a difficult experience of buying a spa very easy. I would definitely recommend anyone who is buying a spa, to go to Sunset Spas first.
Satisfied Review Verified CustomerVerified
 

Dave is really knowledgeable in which spa would be best for you and what you need it for. Really love the one we finally went with even though we had two other different models in the running. Really like the no pressure sales experience as well.
Satisfied Review Verified CustomerVerified
 

Went looking for a hot tub. Met with Dave McKibben, the lead sales person. Dave was very professional in listening to our needs and made an outstanding recommendation. New to Arizona and never owning a hot tub, Dave took the time to educate us on hot tubs and made us a great deal on our tub. He also provided us with a great reference to install the base pad and electrical needed to install the tub. Delivery and installation was on time and handled without any issues. If you're in the market for a pool or a hot tub, Dave McKibben is your man. I highly recommend Dave.
Satisfied Review Verified CustomerVerified
 

We purchased a spa from Dave McKibben. Dave is easy to work with and patiently answers all questions in a manner that educates the customer. Dave has an outstanding staff that includes his installation experts Jack and Bob. If you're in the market for a spa, Dave at Sunset Spas should be your first and last stop.
Satisfied Review Verified CustomerVerified
 

I highly recommend Sunset Spas of Tucson. A stellar business to be sure. I worked directly with Dave McKibben in the decision of which Swim Spa to buy. He led me in a slightly different money saving direction, to which I am very grateful. I could not be happier with my purchase. I also would like to toot the horn of Dave's installation team: Jack and Bob. These two guys are The A Team of Installation. Thanks Dave for a better than better experience.
Satisfied Review Verified CustomerVerified
 

Researched several spa companies and always came back to this one. They have a solid reputation for great quality products at a very fair price. However the exceptional service and follow up provided by Dave McKibben made the whole process a pleasure. He answered every question clearly and provided thorough descriptions in easy to understand way. After the sale he's continued to answer and explain every question I've thrown at him as I learn how to best enjoy my spa. He's a pleasure to work with, always easy to get a hold of, a true professional. I'd recommend to everyone!!
Satisfied Review Verified CustomerVerified
 

We purchased an spa from Dave about a year ago and have been very pleased with the choice (as suggested by Dave per our criteria) and the service. Delivery and installation, including 220V electric work, went flawlessly and there have been no problems with the spa other than that it took me awhile to learn how to properly balance the water. I wanted strong therapy jets and that is what I got. The filters have not lasted as long as I might have wished, but that probably was due to my water imbalance, and anyway Dave immediately sent new filters. He has been totally responsive to any operational questions I have posed and obviously is a businessman good to his word. I do not hesitate in recommending Dave when shopping for a hot tub.
Satisfied Review Verified CustomerVerified
 

We purchased a home in the Preserves at Dove Mountain because it had a wonderful view. The only thing missing for us was a spa. The house already had a beautiful existing patio and yard and I was worried we would have to spoil the view or patio to make a spa fit. I was so pleased with Dave McKibben and our designer, Greg Miller! Dave helped us pick the perfect low profile spa and Greg worked the new spa into our existing patio so that it looks like it was there all along. Out of all the remodeling projects we have completed, this one tops as the most successful and seamless! Thanks Dave McKibben and Greg Miller!
Satisfied Review Verified CustomerVerified
 

Dave McKibben was excellent and I highly recommend him. Great service from start to finish.
Satisfied Review Verified CustomerVerified
 

I was referred to Dave McKibben by my landscape contractor, and I've been thrilled ever since. Dave is a knowledgeable expert whose friendly and relaxed nature immediately put me at ease. I never once felt like I was being 'sold' something. On the contrary, I came away from our meetings feeling well informed to make a major purchase. I received outstanding communication and service in every interaction with Dave and his team. On the day of the delivery, Danny and Leonard brilliantly navigated my narrow pathways and hardscape obstacles while enduring temperatures in the 107-109 range. They both are highly skilled professionals who kept me well-informed every step of the way. I generally don't write reviews for public viewing, but when service and products are simply exemplary, it is a pleasure to refer this company and it's five star staff for your future pool and spa needs. Thank you again for a highly educational and low stress transaction! Update: Three weeks after the spa was delivered, I was uncertain with respect to a few aspects of routine care and maintenance. Dave was lightning quick with informative email responses, including attachments to guide my steps. He offered to come out and fine-tune the process - which I accepted. Now, I am not only thrilled with my spa, but confident with my ability to properly care for it. I'm so glad I chose Dave for my spa purchase - this local business earns 6 out of the 5 stars available.
Satisfied Review Verified CustomerVerified
 

We recently purchased a spa. The spa itself is superb, everything that we wanted and more. The price was within our budget and the offer had lots of extras that we did not anticipate. Our dealing with this company, from the initial contact with Dave McKibben to the final installation, was one of the best shopping experiences we have ever had. Dave is very knowledgeable and extremely personable. Since this was our first spa purchase, we appreciated Dave's patience and excellent communication skills. He answered all our questions to our satisfaction and made sure that we understood what the product had to offer, including the important warranty information. Since the spa was a custom order, Dave always kept us up to date on the status of the order. We were also happy with the whole installation process. Jack Micus, the technician, made a pre-delivery site inspection and checked out the infrastructure details, including electrical access. He did all the electrical wiring for us, at a very reasonable price, and installed and started up the spa in a timely manner. He also did an excellent job of showing us how to operate the spa. Like Dave McKibben, Jack is very personable, professional, and was able to answer all our questions. We will definitely be recommending them to anyone who is considering purchasing a spa.
Satisfied Review Verified CustomerVerified
 

Are you a customer of Sunset Spas of Tucson.?

Write Your Own Review

The trusted source for online customer reviews.

100%
Customer Recommended of recent customers
recommend this business
from 101 customers

Sunset Spas of Tucson.

Sunset Spas of Tucson.

Are you a recent customer?

Write Your Own Review

3900 W. Costco Drive #100
Tucson, AZ 85741
Phone: 520-333-4099

See our other locations:

Tucson, AZ

Sunset Spas is Arizona's #1 customer's choice and source for MAAX Spas, barbecues, and custom spa surrounds. We have three valley locations to serve you in Chandler, Glendale & Scottsdale, one location in Tucson, and one location in Las Vegas, NV. Let us help you custom design your hot tub to suit your needs and save 30-60% off retail by buying factory direct. MAAX Spas has become a quality leading hot tub manufacturer with over 45 years' experience, and our spas are manufactured locally in Chandler, Arizona.

At Sunset Spas, we're about treating our clientele with a unique level of customer service. One-on-one designer assistance, creative design concepts, and the highest quality hot tubs in the Phoenix metropolitan area. Discover how easy it is to buy a spa and let us take care of the details. Our services include initial spa setup, used hot tub removal, and spa chemicals and spa care education.

Business Profile of Sunset Spas of Tucson.

Office Type: Service & Sales
Hours: • Mon - Sat 10 AM - 6 PM
• Sun 11 AM - 4 PM
Owner: David & Nicole Rempfer
Manager: Dave McKibben
Inventory: • Hot Tubs
• Swim Spas
Manufacturers: • Vita Spa
• American Whirlpool
• Covana Covers
Serving Areas: • Tucson
• Drexel Heights
• Casas Adobes
• Catalina Foothills
• Tanque Verde
• Summit

Customer Reviews

Easy maintenance. Good referral to installer.
Satisfied Review Verified CustomerVerified
 

Really enjoyed it when our neighbors invited us over to try theirs. Quality product.
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Dave was the best!
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Good reviews and selection.
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Quality product at good price. Good salesperson.
Satisfied Review Verified CustomerVerified
 

Sunset Spas - Tucson was great to work with. Gave me everything I needed to complete the installation when my swim spa arrived. Pleasant sales personnel and very knowledgeable.
Satisfied Review Verified CustomerVerified
 

Good quality and price.
Satisfied Review Verified CustomerVerified
 

Very friendly staff, and love the product. Would definitely recommend to anyone. Thank you!
Satisfied Review Verified CustomerVerified
 

Thank you for the brownies.
Satisfied Review Verified CustomerVerified
 

What made the sale is the honesty of the salesperson.
Satisfied Review Verified CustomerVerified
 

Always use Dave McKibben! What more can I say!
Satisfied Review Verified CustomerVerified
 

There was some confusion as to the delivery schedule of the hot tub. Salesman at home show said delivery would be six weeks. If Marie/Sunset Spas and Joe/Scheduling had not help expedite our order we would still be waiting. Both of them are gems! The delivery team were respectful of our property and very helpful going over the "how to's" of our tub. All and all we are happy with the spa.
Satisfied Review Verified CustomerVerified
 

Overall excellent experience, from sales through customer service.
Satisfied Review Verified CustomerVerified
 

Good price and high quality material and jets.
Satisfied Review Verified CustomerVerified
 

Staff at the store and the delivery/installation crew were professional and knowledgeable. honored their commitments and always responded quickly to our questions.
Satisfied Review Verified CustomerVerified
 

6 months after delivery & install everything is as promised and any issues were dealt with promptly.
Satisfied Review Verified CustomerVerified
 

We were pleased with delivery and set up. However, there was a grommet missing on the inside cover at delivery (factory missed installing grommet) and we were told we would get a new cover. That was 2 weeks ago and we have not heard from customer service as to when to expect the replacement cover. Overall, delivery and sales experience was great.
Satisfied Review Verified CustomerVerified
 

Our experience with Sunset Spas was exceptional. Dave was very helpful in providing info on what swim spa would work best for us and the crew he had to help us get ready for the install were amazing. Jack was fantastic on getting our eltrical ready and with install.
Satisfied Review Verified CustomerVerified
 

We had a problem with first spa and Dave and Richard worked to help fix the issue. As of today the spa is working wonderfully. Thank you!
Satisfied Review Verified CustomerVerified
 

Met with salesperson Dave McKibben at the Sabha Home Show. He was very personable, honest and answered all of our questions. Did not act like a salesman, spoke with us in conversation about the spa, not at us. Very refreshing. Delivered on time on the specified date. Delivery crew are outstanding gentlemen. ABSOLUTELY LOVE THE SPA. Have already recommended friends to this company.
Satisfied Review Verified CustomerVerified
 

I usually don"t write reviews on my purchase experiences, but this one is an exception. First let me tell you , I never trust salesman from real estate to auto you name it, they all promise you the world and after they take your money , they act like they don"t know you. But Dave in Sunset Spa answer all our question and put up with my stupid jokes and sarcasm and took all of my calls even in the middle of his meetings. i must have bugged him every other day about the electrical, dimension and what to do and not to do, He worked with our budget and got us what we wanted. The delivery crew, Jack and Bob were incredible they went through hell just to get the spa where i wanted it, Jack stayed all day and explained everything to us in detail and didn't t leave until everything is running perfectly, in short they were amazing. I would highly recommend Sunset Spa to anyone interested .
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Appreciated Dave's knowledge and liked the appearance of store.
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I have already recommended you to two people!
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Great hot tub! We are enjoying it and it is high quality.
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Dave and his staff were great. He gave my wife and I a great deal! We have been waiting to buy a tub for many years but Dave treated us so nice and we felt that it was the right time to buy. The delivery staff and set up staff were great as well, fast, professional, cleaned up after themselves, answered all our questions, even put the new chemicals in for the first time. Next Day Dave called to see how it went, great service after the sale. Dave McKibben treats you right, plus he gave me a nice military discount, and takes good care of us veterans. Go and see Dave he will you do you right and you will be very happy with his kindness!
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I highly recommend this company. all the staff from Dave in sales to the delivery team were helpful, knowledgeable and on top of everything. Even when our contractor messed up, these guys helped us get it fixed in time for delivery. The installation was a breeze, and they went over everyaspect of the spa with us before they left. I've elready had several people ask me about the spa and where I got it. It feels good to know they will get great service as well.
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From sales to delivery customer service was excellent. Our Sales representative Dave McK knowledge of the product was very helpful. The delivery team, Jack and Bob, were friendly and informative and installation was quick and efficient. We would recommend all three for future customers.
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Our first encounter with sunset spas was super Marie was great and we are going back tomorrow to close the purchase.
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Dave had great patience with us in our decision making process as he waited over 3 years for us to finally decide on our spa. He did a great job and you can tell he values the "People" more than the sale.
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My experience throughout the entire ordering process was nothing but positive. Dave was extremely knowledgable and provided me with all the resources necessary to making my installation complete. From the contractors that installed the cement slab in my backyard for the spa and electrical upgrades to the delivery team that professionally took all the time necessary to ensure that my spa was up and running within a few short hours. There were a few hiccups on delivery day, but Dave and the installation crew rose to the challenge and made sure that I was 100% satisfied. I would highly recommend anyone who is in the market for a spa to contact Sunset Spas and work with Dave and his staff. You will not be disappointed.
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We love our new spa! Fantastic customer service from day one. We weren't just an order number, Sunset Spa made our purchase easy and we highly recommend them!
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Seventeen years ago, Jack Micus installed my Coleman hot tub. Over the years he has kept it up and running for me but finally I needed a new tub. Jack introduced me to Dave McKibben, manager Sunset Spas who was great to deal with - and much to my delight, Jack was once again my installer. He and is helper Bob did a first rate job installing the new and removing the old in an awkward space. I would highly recommend all of these guys if you are in need of a spa. Very professional and knowledgeable, friendly and on time. Excellent experience.
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Dave was very helpful throughout the entire process of picking the right hot tub for us. Extremely courteous and went out of his way to ensure we had all prep work necessary for installation. Jack did a perfect setup and was very patient answering all my questions.
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Dave is very knowledgeable and was able to present all the choices consciously and directly. Able to answer all the questions we had, and then some. Luckily you also had a sale going on. We love our spa! Thank you!
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Fantastic Service, Great Product.
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Dave Mckibben was awesome as usual. We bought our first spa from him 18 years ago, and was very happy with it, so of course we went back. Jack and Bob were very quick and knowledgeable with the set up .
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Customer service is A-1+! Dave is always returning our calls. He was very helpful all the way through the process. Subcontractor Rogelio was very flexible and accommodating to our schedule. I would recommend this company to others.
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Thank you for the brownies! Yum yum!
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Good service and timing of delivery.
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Dave was very friendly, helpful and knowledgeable. Jack and Bob were fantastic on delivery and setup.
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An outstanding experience overall. Very high quality product, knowledgeable salesperson, low-pressurevwit great follow through, and perfect set up and installation.
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Quality product. Fair overall price.
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Great experience with Dave and we love our new hot tub.
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Dave McKibben really gave us good advice in the buying process, and Ro did an outstanding installation. Could not be more pleased!
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Good quality and price. Good salesperson.
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Dave understood our needs, budget and plugged us into exactly what we wanted.
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Dave gave us an awesome deal with the hot tub and amenities. We search around for quite a bit for a better deal and could not find!
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Salesperson was knowledgeable and willing to work with us. Found a quality product that fit our need.
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Dave is very knowledge of the product and sells the features of the spa.
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It was a pleasure doing business with Dave and the set up with Jack
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Friendly and knowledgeable staff. Showed many options and was able to build with options that fit our need. Arrived when expected. Price was right on. Delivery was professional. Received a sweet Thank you treat! Thanks! :)
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Dave was very professional and has great customer service!
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Dave was extremely knowledgeable and professional during the entire process. He was very helpful in making the sale come together and his communication with me was excellent.
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Dave was professional and knowledgeable. Spent over an hour answering our questions, had great insight into what would fit our lifestyle. Jack and Bob (delivery team)had a heck of job ahead of them. They put on a smile and managed to get it installed. Great attitudes and lots of experience.
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It was a terrific buying experience. Dave is an expert with spas and we appreciated him coming to our home to suggest placement of the spa which worked out great.
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Great service and walking me thru the process.
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Dave was highly recommended to us...and he delivered!! Very friendly and knowledgeable with tremendous follow-up and communication!! JUST THRILLED with every aspect!!
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My wife and love the hot tub. It’s big and spacious. Easy controls.
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Spa so far works great!
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Excellent customer service. Personable sales staff. Knowledgeable.
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We were at the Home Expo, not at the showroom. Very happy with whole experience.. Dave was great to deal with and Jack was spot on!
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We love our new hot tub and can't wait to try it out. We have had hot tubs before and found exactly what we wanted with Dave.
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Good quality and price.
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I am very impressed with Sunset Spas. So much so I made a purchase I have been planning for two years. Dave was very knowledgeable and to the point in making the sale. I believe he knows what is important to his customers. Rogelio delivered and installed my spa and picked of the old one. He is a GEM! Very polite and professional. I am excited to do business with Sunset Spas. I love my spa already and hope to have many years of a wonderful relationship with Sunset Spas. I will probably purchase another for my second home. Thank you Dave, Rojelio and Sunset Spas! I am telling everyone I know so they too will buy. I have dealt with the competition and they were not customer oriented.
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Good quality and price.
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We were so pleased with the ease in which we purchased our new spa! And, we love it!
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Quality product. Good price.
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Working with Dave was the best! He was very helpful, reliable, and has wonderful customer service. The delivery crew was just as great! Would highly recommend.
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Best sales and service I have ever experienced. From Dave in the showroom to the site coordinator and set up was pure delight. Everyone was so professional and sale to install was seem less.I am the proud owner of a swim spa and would tell anyone to see Sunset Spas first! Thank you
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I wish buying a car was this pleasant! The sales and installation were seamless and efficient. Everyone I worked with was prefessional and courteous. I couldn't be happier.
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We had an excellent sales experience, followed up with an excellent electrical installation, and concluded with a flawless & timely delivery. Could not ask for better service!
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I am very satisfied with my new spa. Dave was very knowledgeable and helpful throughout the whole process. He went above and beyond to ensure delivery of my spa. I highly recommend Dave and Sunset Spas
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The whole experience of choosing the right spa for our needs (which Dave did perfectly) to working with us on coordinating delivery, to the delivery guys themselves...everyone was competent, professional and a pleasure to work with. We would highly recommend this company!
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Fast and Efficient! I really enjoyed doing business with Sunset Spas of Tucson. Our sales person was fast and efficient, didn’t drag us around or waste our time while at the showroom. The prices were fantastic, and after we bought our spa, he had an awesome contractor who was able to get all of the prep work done while we were waiting for delivery. My husband and I were both really happy and impressed with the whole experience. We would definitely recommend Sunset Spas to friends and family.
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Very pleased with salesperson and delivery crew. Happy with spa. Staff and service very much appreciated.
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My POC at Sunset Spas, Mr. Dave McKibben, has been very conscientious and professional from the beginning in that he selected just the right model after hearing out our needs and expectations. It proved to be perfect for us as swimmers especially the extra depth Dave-san recommended. Actual installation, maintenance/repair/warranty services were performed by his associate, Mr. Jack Micus of Jack's Hot Tub Service. He knows his trade extremely well and always provided us excellent services. Both Dave-san and Jack-san are reliable, courteous and friendly. I recommend them without reservation to any potential customer who is looking for a quality swim spa with good value.
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We recently purchased a new spa from Sunset Spas in Tucson. After having done a good deal of shopping and research, both in store and on line, we came to Sunset Spas, and that was our last stop. We were greeted by Dave McKibbin, who walked us through the whole process and answered all of our questions along the way. We knew we needed our old spa removed, and we had some special requests for the new spa they were building us, but it was no problem for them at all. Dave "held our hands" through it all and made it a seamless transition for us. Even since delivery of the new spa, the great customer service has continued. Dave has contacted us to make sure we're happy with our purchase, and has been great to answer all of our questions about care and operating, etc. We have been very pleased with our experience and would gladly recommend Sunset Spas to anyone!
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Dave at Sunset Spas was great to work with. He's a real professional. I absolutely love my new swim spa. It was worth waiting for. I've wanted one since they first started making swim spas and finally made it happen. Dave hooked us up with Greg Miller for the slab and electric. Great job! Jack came through with the delivery and hookup. Jack is an awesome guy to work with. Our whole extended family is looking forward to getting fit and enjoying the relaxation too. Thanks!
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I stopped at Sunset Spas in Tucson. One of my many Spa stores I visited. Looked in Phoenix and online. I was looking for a smaller spa for 2-3 people. After much research I ended up back at Presidential and spoke a second time with Dave McKibben. I truly wanted the best spa for the money! I finalized my purchase with Dave. A very nice person to deal with! Not that typical preasure sales person. Many years of experience and very knowledgeable. I purchased a 2018 American Whirlpool spa, model #261. Made in Chandler, AZ. It was a one price out the door, so no haggling! 24 jets and a new upgraded 6 hp pump. I love my spa and the total experience dealing with Dave and Sunset Spas in Tucson. Awesome!
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Love pool as well as my spa! Dave is awesome. You will be well taken care of!
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My wife and I had a really good experience with Sunset Spas. Dave McKibben was extremely knowledgeable, helpful and very resourceful. He made a difficult experience of buying a spa very easy. I would definitely recommend anyone who is buying a spa, to go to Sunset Spas first.
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Dave is really knowledgeable in which spa would be best for you and what you need it for. Really love the one we finally went with even though we had two other different models in the running. Really like the no pressure sales experience as well.
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Went looking for a hot tub. Met with Dave McKibben, the lead sales person. Dave was very professional in listening to our needs and made an outstanding recommendation. New to Arizona and never owning a hot tub, Dave took the time to educate us on hot tubs and made us a great deal on our tub. He also provided us with a great reference to install the base pad and electrical needed to install the tub. Delivery and installation was on time and handled without any issues. If you're in the market for a pool or a hot tub, Dave McKibben is your man. I highly recommend Dave.
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We purchased a spa from Dave McKibben. Dave is easy to work with and patiently answers all questions in a manner that educates the customer. Dave has an outstanding staff that includes his installation experts Jack and Bob. If you're in the market for a spa, Dave at Sunset Spas should be your first and last stop.
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I highly recommend Sunset Spas of Tucson. A stellar business to be sure. I worked directly with Dave McKibben in the decision of which Swim Spa to buy. He led me in a slightly different money saving direction, to which I am very grateful. I could not be happier with my purchase. I also would like to toot the horn of Dave's installation team: Jack and Bob. These two guys are The A Team of Installation. Thanks Dave for a better than better experience.
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Researched several spa companies and always came back to this one. They have a solid reputation for great quality products at a very fair price. However the exceptional service and follow up provided by Dave McKibben made the whole process a pleasure. He answered every question clearly and provided thorough descriptions in easy to understand way. After the sale he's continued to answer and explain every question I've thrown at him as I learn how to best enjoy my spa. He's a pleasure to work with, always easy to get a hold of, a true professional. I'd recommend to everyone!!
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We purchased an spa from Dave about a year ago and have been very pleased with the choice (as suggested by Dave per our criteria) and the service. Delivery and installation, including 220V electric work, went flawlessly and there have been no problems with the spa other than that it took me awhile to learn how to properly balance the water. I wanted strong therapy jets and that is what I got. The filters have not lasted as long as I might have wished, but that probably was due to my water imbalance, and anyway Dave immediately sent new filters. He has been totally responsive to any operational questions I have posed and obviously is a businessman good to his word. I do not hesitate in recommending Dave when shopping for a hot tub.
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We purchased a home in the Preserves at Dove Mountain because it had a wonderful view. The only thing missing for us was a spa. The house already had a beautiful existing patio and yard and I was worried we would have to spoil the view or patio to make a spa fit. I was so pleased with Dave McKibben and our designer, Greg Miller! Dave helped us pick the perfect low profile spa and Greg worked the new spa into our existing patio so that it looks like it was there all along. Out of all the remodeling projects we have completed, this one tops as the most successful and seamless! Thanks Dave McKibben and Greg Miller!
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Dave McKibben was excellent and I highly recommend him. Great service from start to finish.
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I was referred to Dave McKibben by my landscape contractor, and I've been thrilled ever since. Dave is a knowledgeable expert whose friendly and relaxed nature immediately put me at ease. I never once felt like I was being 'sold' something. On the contrary, I came away from our meetings feeling well informed to make a major purchase. I received outstanding communication and service in every interaction with Dave and his team. On the day of the delivery, Danny and Leonard brilliantly navigated my narrow pathways and hardscape obstacles while enduring temperatures in the 107-109 range. They both are highly skilled professionals who kept me well-informed every step of the way. I generally don't write reviews for public viewing, but when service and products are simply exemplary, it is a pleasure to refer this company and it's five star staff for your future pool and spa needs. Thank you again for a highly educational and low stress transaction! Update: Three weeks after the spa was delivered, I was uncertain with respect to a few aspects of routine care and maintenance. Dave was lightning quick with informative email responses, including attachments to guide my steps. He offered to come out and fine-tune the process - which I accepted. Now, I am not only thrilled with my spa, but confident with my ability to properly care for it. I'm so glad I chose Dave for my spa purchase - this local business earns 6 out of the 5 stars available.
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We recently purchased a spa. The spa itself is superb, everything that we wanted and more. The price was within our budget and the offer had lots of extras that we did not anticipate. Our dealing with this company, from the initial contact with Dave McKibben to the final installation, was one of the best shopping experiences we have ever had. Dave is very knowledgeable and extremely personable. Since this was our first spa purchase, we appreciated Dave's patience and excellent communication skills. He answered all our questions to our satisfaction and made sure that we understood what the product had to offer, including the important warranty information. Since the spa was a custom order, Dave always kept us up to date on the status of the order. We were also happy with the whole installation process. Jack Micus, the technician, made a pre-delivery site inspection and checked out the infrastructure details, including electrical access. He did all the electrical wiring for us, at a very reasonable price, and installed and started up the spa in a timely manner. He also did an excellent job of showing us how to operate the spa. Like Dave McKibben, Jack is very personable, professional, and was able to answer all our questions. We will definitely be recommending them to anyone who is considering purchasing a spa.
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