3520 South Western Ave.
Sioux Falls, SD 57105
Based on their record of success in meeting customers' needs and demonstrating the highest quality of service, Star Ratings USA is proud to recognize Combined Pool & Spa with our 2015 Dealer Of The Year award! They have earned our highest honor as a business focused on customer satisfaction, and we wholeheartedly recommend them to prospective clients. Read more details...
"We wanted to start off by saying 'Thank you!' We have an awesome team of leaders who are dedicated to go above and beyond to make sure their customers and the store as a whole is taken care of. The biggest key is that we create a relationship with our customers, one that continues to grow and therefore also helps our business grow. We all have such a love and passion for what we do and therefore doing it with excellence. We are extremely honored and thankful for your dedication and generosity!"
Customer service was outstanding! The delivery guys went above and beyond and even came back to bring something they forgot. We never expected to make our purchase and have it delivered within 2 hours! Non of our friends or family could believe it!!!
Verified 2/7/17 Todd (Sioux Falls, SD)
The store was great, but Jacque was able to get us more hot tub for less money and all with a smile! We came to your store because we heard Jacquie would treat us well... And she DID!!
Verified 12/20/16 Wade (Brandon, South dakota)
Excellent product, excellent price. And the service was excellent as well.
Verified 12/12/16 Rick and Becky (Miller, South Dakota)
Profesional sales staff
Verified 11/7/16 Josh and Sally (Mitchell, South Dakota)
I loved shopping for my hot tub, patio furniture, and grill. Jacque was great & the service was fantastic. Very knowledgeable and made me feel comfortable by not pressuring me. Love everything.
Verified 10/24/16 Tara
Love our hot tub! Perfect to spend more time with our kids! Worth every penny!
Verified 10/22/16 Keith and Ann (Sioux Falls, South Dakota)
Great experience. Lots of inquiries of where we got our chairs and fire pit.
Verified 10/21/16 Jim (SIoux Falls, South Dakota)
Service calls are handled promptly and with courtesy, in store staff is friendly and knowledgable, always appreciate the excellent level of customer service at combined pool and spa
Verified 10/20/16 Melissa
Perfect size and shape for our sunroom. We are using no chemicals. ...................... The water should be 105 degrees Need a shut off valve to empty water out of tub from the spiget on the bottom.
Verified 10/11/16 Shirley (Laurel, NE)
Been a customer for a long time, always do a nice job. Your SF showroom is big but the sales staff is kind of absent most of the time - could do a better job of feeling like the customer matters when you walk through the door.
Verified 10/11/16 Jason and Jennifer (Brandon, SOuth Dakota)
Great experience from the time we walked in the door. Delivery crew was great.
Verified 10/9/16 Jerry (Brandon, SD)
The whole crew at Combined are like family! They love seeing you when you come in and they are laughing with you when they are carrying your bags out! My FIRST impression in the store was this young man named Tylor! Always a smile on his face and so eager to help....he truly looked after me....knowing I knew so little about taking care of a pool!😏 I always looked fwd to running into combined...it's kinda like a social...and then there's Brandon in service.. .never fails me....and Jaque in sales....I could keep going....great place!
Verified 9/25/16 Sandy
They were professional, honest, and presented product I wanted well. Delivery people were excellent and we are very satisfied with our purchase!
Verified 8/20/16 James
VERY SATISFIED WITH QUALITY OF PRODUCT AND EXPERTISE OF SALES PERSON.
Verified 8/6/16 DEB (SIOUX FALLS, SD)
Renee is very knowledgeable and easy to work with.
Verified 7/23/16 Chuck and Judy (Sioux Falls, South Dakota)
Jacque is amazing. Nowhere have I ever had service like I got with Jacque.
Verified 7/22/16 Tara (Mitchell, South Dakota)
Quality is very high at your business. Knowledgeable staff - Jackie is great!!
Verified 6/25/16 Dan (Yankton, South Dakota)
Very Happy with the whole sales process
Verified 6/21/16 Gary (Luverne, Mn)
Jacque was wonderful to work with and could answer all our questions. Unfortunately, the wrong hot tub was delivered initially but this was changed out without a problem. Then the correct new hot tub was delivered and a back flow valve caused it to leak. I called and the service rep said the it could be repaired "within a couple weeks". This was unsatisfactory for the new installation. The service guy showed up within 3-4 days though and got things working. Would have been nice if we knew he was coming. All in all, we love our hot tub now that it is in place and working properly.
Verified 6/14/16 Jennifer (Sioux Falls, South Dakota)
Jeff and his team took care of us from start to finish! We had an amazing experience purchasing our first hot tub.
Verified 4/16/16 Dan and Jenny (Tea, South Dakota)
I recently purchased a spa from Combined Pool and Spa. The salesperson Renee was very helpful and had a lot of knowledge about the products. She even came out to show me how to use and maintain it once I had it in operation. I had a couple service issues and the service department came out promptly and took care of it.
Verified 4/5/16 Eric (Tea, South Dakota)
Excellent! Great service - Super people on board.
Verified 4/2/16 Kathleen (Sioux Falls, South Dakota)
We had a previous spa freeze up on us and Jeff took very good care of our needs and made the purchase process very easy. The deliver crew (Andrew) was excellent. very professional and very quick and thorough.
Verified 3/18/16 Jesse and Jessica (Brookings, South Dakota)
Verified 3/18/16 Barry and Heidi (Tea, South Dakota)
I had the best experience thanks to Rebecca! She was so helpful and knowledgeable and she checked in with us after the purchase was complete!
Verified 3/11/16 Jess (Fulton, South Dakota)
Becca is an awesome salesperson. She provided EXCELLENT customer service. Thank you!
Verified 3/10/16 Nicole and Chad (Sioux Falls, South Dakota)
All was great.
Verified 3/10/16 Corry (Canton, South Dakota)
It was a pleasant purchase! You and your delivery guys were great! Thank you!
Verified 2/20/16 Ron and Candy (Ortonville, Minnesota)
Kristi was helpful! And we got a great deal!! Our family loves it!
Verified 2/18/16 Teri (Wilmont, Minnesota)
Staff was very knowledgeable, friendly and did not hurry us which we greatly appreciated. They all were very good to my husband and I along with our 4 children. Allowed them to entertain themselves while we looked and visited about the product we were interested in. The purchase price was very satisfactory and we will certainly visit again as our game room needs expand! The delivery crew was also very courteous and did an excellent job in a timely manner. Thank you!
Verified 2/17/16 Kellie (Emery, SD)
This is my 3rd hot tub and can assure you not all company's are the same. From start to finish everyone at Combined went far above and beyond to make this a gratifying purchase. The delivery guys were so polite and great at explaining how everything worked. The owner - Jeff even helped in picking out the Tub. He listened to what was important to each one of us and made sure that was the tub we received. From the ease of the use of the cover for my wife to the stereo for my daughter. We have a tub that suits the entire family. Jackee, helped with the financial end and made the transaction smooth and seemless. Top notch service with an incredible quality product.
Verified 2/15/16 Todd (Sioux Falls, SD)
Plenty of product to choose from.
Verified 1/21/16 Todd (Chamberlain, SD)
We got to work with the owner--, it was a great experience!
Verified 1/19/16 Craig and Dawn (Lake Andes, South Dakota)
Great knowledgeable staff and service. Very interested in taking care of our needs. Install was quick and clean.
Verified 1/2/16 Daniel (Lennox, South Dakota)
High quality and good value. Extraordinary customer service!
Verified 12/1/15 Stewart and Cindy (Sioux Falls, South Dakota)
Renee and Caitlin and staff were both professional and helpful. Especially when we had some minor issues which needed attention. Thank you!
Verified 12/1/15 Teen Challenge of the (Brookings, South Dakota)
The staff was very helpful and friendly. The delivery and set up crew was awesome. Keep up the great work!!
Verified 11/28/15 Ed (Sioux Falls, SD)
Jacque and the crew did a great job. Seemed they were as excited for the new hot tub as we were. I'd definitely recommend Combined Pool to anyone wanting to invest in fun.
Verified 11/28/15 Max J. Barnett, (Sioux Falls, South Dakota)
Awesome selection of products. Very knowledgeable and willing to go the extra mile to get what you want
Verified 11/28/15 Jeffery (Tea, South Dakota)
No high pressure. Quality product at a good price & financing. Very helpful with all of our questions. Efficient and patient!
Verified 11/19/15 Glenn and Marilyn Van (Pipestone, Minnesota)
We were impressed with the quality of the products and the size of the showroom!
Verified 11/14/15 William and Jane (Hawarden, Iowa)
It started out good, but didn't finish well. The delivery guys broke a number of things, set up wasn't done right and the tub was scratched. It took 3 additional trips to get the install finished right, plus I had to do some repairs to our house myself. All-in-all, rather unprofessional for the last half.
Verified 11/13/15 John (Sioux Falls, SD)
They are committed to making sure you understand the operation and maintenance of your purchase so you can enjoy using it.
Verified 11/12/15 Chuck (Mitchell, South Dakota)
The young gentleman that delivered my new hot tub and hauled away my old hot tub did an Excellent joy. Very creative!
Verified 11/2/15 Amy (Sioux Falls, South Dakota)
Becca is a pleasure to speak with and to do business with! I would definitely recommend!
Verified 10/15/15 Ryan and Jamie (Tea, South Dakota)
When you go into the store you are greeted by a friendly sales person and they don't pressure you or follow you around and are available for questions.
Verified 10/5/15 Barb (Beresford, South Dakota)
Liz was amazing! Very patient with us and answered all our questions. Showroom staff was great helping move things around so we could see different options and the delivery guys did a great job. This was a 5 star transaction at every level.
Verified 10/4/15 David (Sioux Falls, SD)
Liked idea you can trade in your existing spa.
Verified 9/11/15 Nancy and Lon (Sioux Falls, South Dakota)
Jacque has done an excellent job with helping us and guiding us in the right direction. The Freeport Azure hot tub works great for my ongoing back problems and the Silk Balance is an excellent product for keeping the water soft and easy on my wife's skin. I give Jacque and the staff (Jeff) an A+ for excellent customer service. Thank you all, Don & Mary
Verified 9/8/15 Donald & Mary (Hartford, SD)
Good selection. Personable staff.
Verified 9/5/15 Garrett and Milinda (Sioux Falls, South Dakota)
Becca makes the sales experience fun. I trust what she says and her follow through is incredible! You not only gain a great pool table or hot tub, but a trusted friend as well.
Verified 9/1/15 Karla (Sioux Falls, South Dakota)
Not "pushy" to buy
Verified 8/31/15 Abby (Huron, South Dakota)
I enjoyed the experience at the store. We purchased while on our first visit to the store.
Verified 8/28/15 Corey (Rock Rapids, Iowa)
Everyone was so nice and helpful. We had a few questions when we set the hot tub up at home so we just called and they answered all our questions. Thanks!
Verified 8/18/15 Roger (Lake Andes, South Dakota)
We had a great experience at Combined Pool and Spa and will make all of our future outdoor purchases there. Great salesperson. Great selection.
Verified 7/29/15 Ryan and Gretchen (Sioux Falls, South Dakota)
The customer service has been outstanding! Would recommend to anyone! Thanks Renee!
Verified 7/21/15 Megan and Blake (Mitchell, South Dakota)
was to be delivered on monday and called and said put a fork through ours and need to get us different one. not a good thing to hear and was concerned about getting the correct one and that it was new and not fixed. was also offered a different tub but the one offered was a cheaper model.
Verified 7/7/15 Chris and Angie (Yankton, South Dakota)
Our salesperson was well informed and helpful in our needs for deck/patio furniture. Will use Renee again in future.
Verified 6/30/15 Janis and Michael (Sioux Falls, South Dakota)
Went way beyond expectations to make a tough situation right with us. They know customer service!
Verified 6/24/15 Karen Hageman (Flandreau, South Dakota)
The owner was genuine and didn't use a sales pitch.
Verified 6/23/15 Jim and Helen (Brookings, South Dakota)
This was a great experience from beginning to end. I will certain do business with Combined Pool, Spa and Patio again.
Verified 6/18/15 Glen (Dell Rapids, South Dakota)
We came into the store to learn about hot tubs. We purchased a hot tub from Jackie who told us that once we had it hooked up and heated, Brian would come out and show us how it worked and how to do all the chemicals. When we called to have him come out he stated that he usually does not come this far out from sioux falls and that there would be a service call charge to have him come out. He gave instructions over the phone. We now are having issues with the water being green. We felt we were promised to get this help during our sale but then they did not fulfill this promise.
Verified 6/14/15 Jeff and Sue (Holland, Minnesota)
This is our "go to" business for outside at our new home!! They know their products and do a great job of doing what they promise!
Verified 6/8/15 Jay (Huron, South Dakota)
Delivered hot tub with a big lift and damaged yard! Came back and fixed it! Great job!
Verified 6/8/15 James and Deborah (Sioux Falls, South Dakota)
Excellent quality, wide variety, great service!
Verified 6/6/15 Liz (Marshall, Minnesota)
We had a great experience and would recommend you for any pool or patio needs!
Verified 5/27/15 Ben and Jen (Sioux Falls, South Dakota)
Great service and friendly.
Verified 5/9/15 Chuck and Julie (Sioux Falls, South Dakota)
Being 60yrs old and the ache and pains that seem to go with it..... it was time for me to invest in a spa for theropedic reasons. As soon I entered the store I knew this was the place where I was going to purchase my Caldera Spa. I was approached with smiles and courtesy. They showed me and walked thru the models that would best fit my needs. The style and color was just what I was after. The price and deals you cannot beat! Thanks Combined Pool and Spa! They go the extra mile to make you a satisfied customer! Special thanks to Jacque the sales manager.
Verified 5/2/15 Randall (Huron, SD)
Combined Pool & Spa carries great quality merchandise that is well displayed. I'm an impulse buyer.
Verified 4/17/15 Richard (Sioux Falls, South Dakota)
This has nothing to do with our sales experience but we have been waiting for a replacement panel from the manufacturer since we got the tub which is going on 2 months now.
Verified 4/14/15 Dawn Schmitt and Jeff (Tea, SD)
I have already spoke with Jeff Carlson about the overall experience. Upon completion of all the items we have discussed, my overall rating and opinion will improve. 1st impressions through to delivery had much opportunity for improvement.
Verified 4/9/15 Kurt (Sioux Falls, South Dakota)
We love our hot tub. Great product and the customer service was excellent. They answered all my questions and helped every step of the way.
Verified 3/23/15 Kari (Huron, SD)
Jacque treated us so well. The delivery guys did a great job. We love our hot tub. It's everything we hoped for! Thanks!
Verified 3/10/15 James Van (Sioux Center, Iowa)
Friendly and Courteous Staff
Verified 2/7/15 Bob and Yvonne (Sioux Falls, South Dakota)
Love the large selection. Great service. I appreciated you delivering my pool table & setting it up. Thanks!
Verified 2/7/15 Jeff (Sioux Falls, South Dakota)
Jeff was very personable and knowledgeable. Enjoyed our experience with Jeff and the other staff.
Verified 2/7/15 Pat and Lori (Sioux Falls, South Dakota)
Very Good experience. Salesperson was Great! Negotiated price and extra chemicals thrown in.
Verified 2/2/15 Terry (Sioux Falls, South Dakota)
Liked the selection and easy to work with.
Verified 1/31/15 Doug (Sioux Falls, South Dakota)
Very professional staff. I was very pleased with all the info given to me and how the employees were willing to go out of their way to make sure I got everything answered and/or anything I needed.
Verified 1/30/15 Chris (Sioux Falls, South Dakota)
Very Very Pleased with the service we have received. Also love the product. It's like heaven!
Verified 1/22/15 Stan and Lonnie (Dell Rapids, South Dakota)
This was an Awesome Experience! Great Quality of Inventory!! Awesome Service. Delivery was best ever!
Verified 1/8/15 Joe (Sioux Falls, South Dakota)
Great professionalism of salesperson and store.
Verified 12/18/14 Gaylen (Sioux Falls, South Dakota)
We purchased our first Caldera spa from Combined Pool & Spa in 1999 and now a new one just this year! We've had other hot tubs, but the Caldera spa has been the best. Combined Pool & Spa has always been professional, not to mention I love their customer service! You guys rock!!
Verified 12/17/14 Tim (Sioux Falls, SD)
Rebecca was awesome to work with. Delivery and set up guys did a great job, fast and efficient and professional. Thank you!
Verified 12/15/14 Mike (Sioux Falls, South Dakota)
Combined Pool and Spa always stands behind their products.
Verified 11/20/14 Cliff and Tammi (Lismore, Minnesoata)
Have already referred you to others.
Verified 11/15/14 Dan (Sioux Falls, South Dakota)
Renee is outstanding to work with, answers questions on an ongoing basis, and makes great suggestions. We have been extremely pleased with our experiences with her!
Verified 11/12/14 Tom and Trish (Sioux Falls, SD)
I appreciated that there was not high pressure sales. I was given a tremendous amount of flexibility without feeling tied into a purchase. I also appreciated the patience of staff as I got the hang of the chemicals etc.
Verified 11/11/14 Julie (Rock Rapids, Iowa)
Go Big Red
Verified 10/31/14 Patrick (Sioux Falls, South Dakota)
100% Satisfied! We visited the store 5-6 times before we bought our tub. The sales gal Becca walked my wife and I to the door every time we left. We met the owner one time we visited and every time we go back he calls us by our first names. A rating of 5 does not cover how satisfied we are with our service. 10+ for every category is needed!
Verified 10/21/14 Kevin and Angie (Wentworth, South Dakota)
Very good customer service. Follow-up after sale was very good.
Verified 10/6/14 Tom (Sioux Falls, South Dakota)
Thanks for the chocolate treat... it was a sweet after thought!!
Verified 10/6/14 Don and Mar (Chester, South Dakota)
Good quality products though a bit expensive. Good service. Nice showroom. Awesome brownies!
Verified 9/12/14 Patty and Ercell (Hartford, South Dakota)
delivery was 1 week late from original agreed date. Had to waste a vacation day to have everything ready for delivery for nothing. Hot tub was delivered and was told that the step would have to be replaced because it was cracked. Also noticed a large chip out of the wood at the bottom of the tub from the installation. I was handed the owners manual to figure out how everything works. I AM NOT IMPRESSED!
Verified 8/14/14 Clark (Mitchell, SD)
Great Service, Knowledgeable Staff
Verified 8/11/14 LaVonne (Sioux Falls, South Dakota)
Love the salesperson - very down to earth and personable.
Verified 7/17/14 Karla (Sioux Falls, South Dakota)
Our business with Combined Pool and Spa through the years has been positive, friendly, knowledgeable, with great service.
Verified 7/14/14 Brian and Audra (Sioux Falls, South Dakota)
Great experience and we even got our furniture we bought in Sioux Falls delivered to the Hills. Very pleased!!
Verified 7/14/14 John and Penny (SIoux Falls, South Dakota)
Combined Pool and Spa has a big selection of spas. Also they have a lot of good sales with very knowledgeable staff.
Verified 7/14/14 Greg and Connie (Brandon, South Dakota)
I visited other stores but the staff at Combined Pool and Spa were very knowledgeable and kind that I went with them and I am glad I did!
Verified 7/12/14 Rich (Sioux Falls, South Dakota)
The three guys delivering the hot tub really did a great job. Thanks, Al.
Verified 7/12/14 Allen (Sioux Falls, South Dakota)
Jeff gave excellent service, was knowledgeable, and very friendly! Great to work with!
Verified 6/5/14 Julie (Sioux Falls, South Dakota)
We love our patio furniture!
Verified 6/2/14 Jennifer (Sioux Falls, South Dakota)
Sale and Service great. Installation seamless.
Verified 5/14/14 Jon and Kari (Wayne, Nebraska)
Very pleased with the whole experience.
Verified 4/12/14 Clark (Sioux Falls, South Dakota)
Outstanding knowledge of product. Friendly staff. Very helpful.
Verified 3/29/14 Matt & Julie (Merrill, Iowa)
High quality products that are stood behind by a knowledgeable staff.
Verified 3/15/14 Tom (Sioux Falls, South Dakota)
Our experience was exceptional; the sales lady, price, quality, delivery, set-up - awesome customer service!! Great brownies too!!
Verified 3/15/14 Terry & Sandy (Sioux Falls, South Dakota)
I should have found you sooner!
Verified 3/8/14 Nathan and Danielle (Beaver Creek, Minnesota)
Jeff was knowledgeable, helpful, and welcoming. Jeff provided assisted after my purchase had been delivered and insisted I call anytime with any additional questions. Very Impressed.
Verified 3/6/14 Cindy
The first time before this we were treated poorly. We were not going to go back. We saw the sale and decided to go back. Our sales person was great. Your store redeemed itself.
Verified 2/27/14 Tony and Ellie (Worthing, South Dakota)
WE LOVE OUR NEW CALDERA SPA. JACQUIE WAS AWESOME TO WORK WITH!
Verified 12/8/13 David and Jody (Florence, South Dakota)
I LOVE THIS STAFF. THEY HAVE HELPED ME IN THE PAST WITH OTHER SPAS & POOLS THAT I HAVE HAD. THEY ARE ALWAYS FRIENDLY & WILLING TO HELP!
Verified 12/8/13 Heather and Kyle (Sioux Falls, South Dakota)
Combined Pool & Spa does a great job! I recommend them all the time!
Verified 11/26/13 Daryl and Penny (SIoux Falls, South Dakota)
Sales people are professional and knowledgeable of the products
Verified 11/26/13 Paul (Arlington, South Dakota)
Excellent sales people and delivery crew.
Verified 11/26/13 Bobby (Sioux Falls, South Dakota)
Very knowledgeable. Helped us find a product to fit our needs and budget. We needed help with our hook up after it was delivered, and the service rep came out and quickly fixed the problem.
Verified 11/17/13 Donnelle (Armour, SD)
Liked the style and price of products!
Verified 11/7/13 Robert (Lennox, South Dakota)
Thanks for a great buying experience! Great staff, very knowledgeable an friendly from start to finish!
Verified 10/29/13 Lornell (Sioux Falls, South Dakota)
Great store, great people....I look forward to seeing them during the spring and summer.We have done business with them since 2005 and have never been disappointed. 4/22/12 LaQuita
Owners and staff are always professional, friendly, and knowledgeable. Couldn't do it without them! Cervasa
JEFF WENT ABOVE AND BEYOND, AND MAKE US FEEL SO WELCOME! HONESTLY WE WENT TO THE OTHER STORE FIRST AS THATS WHERE MY HUSBAND BOUGHT HIS LAST TABLE & TUB. WE DECIDED TO COME CHECK IT OUT...BETTER SERVICE, SELECTION & SALE! WE ARE SO PLEASED WITH EVERYTHING!
Verified 10/9/13 Jason and Kati (Brookings, South Dakota)
THE PRODUCT QUALITY, PRICE AND SERVICE WERE IMPORTANT INFLUENCES IN OUR PURCHASE
Verified 10/9/13 Steve (Sioux Falls, South Dakota)
These guys are a first class act...awesome to work with!
Verified 7/11/13 Julie (Sioux Falls, South Dakota)