recommend this business
Clearwater Spas Inc.
226 Churchmans Road
New Castle, DE 19720
Phone: 302-325-8800
New Castle, DE
Our mission is to provide you with the finest quality therapeutic health and leisure products available today. Clearwater carries the world's best selling brand of Spas and Hot Tubs, Caldera Spas & Nordic Hot Tubs. Enjoy the ultimate in relaxation with our hydromassage systems which are featured in all of our portable spas and hot tubs.
Business Profile of Clearwater Spas Inc. - New Castle, DE
Office Type: |
• Service & Sales • Maintenance • Consultations |
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Hours: |
• Monday through Saturday 10:00AM to 5:00PM • Closed Sundays |
Inventory: |
• Hot Tubs • Saunas • Hot Tub Covers • Hot Tub Steps • Sauna Supplies |
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Manufacturers: |
• Caldera • Nordic • Marquis |
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Serving Areas: |
• Delaware • and surrounding areas |
Congratulations to Clearwater Spas!
Based on their record of success in meeting customers' needs and demonstrating the highest quality of service, Star Ratings USA is proud to recognize Clearwater Spas, Inc., with our 2015 MVP Hall of Fame award! They have earned our highest honor as a business focused on customer satisfaction, and we wholeheartedly recommend them to prospective clients. Read more details...
"The entire Clearwater Spas team appreciates being recognized for excellence in customer service. We thank our valued customers for supporting us over the past 31 years. Our goal every day is to match our customers with the right product and provide the information they need to enjoy their experience. They can count on our team to be there whenever they need us.”
Customer Reviews
The staff is exceedingly courteous from showroom to install to follow-up. They all take a concerted interest in the customer, call you by name (and remember!) and really work to ensure your satisfaction. They are more than willing to help with any questions or concerns and keep an open line of communication and dialogue. I looked around at a few other spots and nobody came close to the professionalism coupled with friendliness and genuine care that this crew did.
Verified Customer Scott (Newark, DE)
Great staff (friendly). No pressure sales. Very knowledgeable staff. Answered all questions fully.
Verified 11/9/24 John and Tina (Glenolden, PA)
Great service, product knowledge, no pressure.
Verified 11/9/24 Robert and Shirley (Elkton, DE)
We came to the spa with special needs for medical conditions. They walked us through the available options and guided us through the process
Verified 11/4/24 Ed (Garnet Valley, PA)
Don / Karen provided great support regarding purchase as well as installation location advice. Delivery crew was excellent.
Verified 10/24/24 Michael (Middletown, DE)
Don / Karen provided great support regarding purchase as well as installation location advice. Delivery crew was excellent.
Verified 10/24/24 Michael (Middletown, DE)
Very Impressive store was neat/tidy and well laid out. Nice inventory many models to choose from to fit any budget or space arrangement. Knowledgeable staff who didn't try to upsell tailored solution to fit our needs. Helped us with installation measurement at site and assisted with arranging contractors for pad and electrical. Very smooth and professional installations crew.
Verified 10/22/24 Ray (Claymont, DE)
Professional and efficient. Problem free.
Verified 9/21/24 Dart (Hockessin, DE)
Low pressure sales. They wanted to educate us as first time buyers. They asked us for our wants and needs, then showed us various brands, models, and features. They then gave us brochures and contact information, then sent us home to discuss and decide on what we really wanted. We came back a week later, asked more questions, which they fully answered for us. We then confirmed our choices and picked colors. They worked on a good price for us, which we had expected from our first visit. We placed the order and gave them a deposit by check. We were given an approximate delivery date. They called a few days later to give us a firmer delivery date and checked that we still wanted it and told us they wouldn't deposit the check for a few days. I could go on, but let's just say they're a good company to do business with.
Verified 9/3/24 John (Glenolden, PA)
Very knowledgable sales and installers. This is my second hot tub from this company and they are always great to deal with.
Verified 8/9/24 Rob (Hockessin, De)
The process could not have been smoother. Staff was extremely friendly in answering all our questions and even did a site visit to insure everything would go smoothly. I choose the company because of their history of standing behind their products and their excellent service department. Well worth the drive.
Verified 7/22/24 Dan (Wallingford, PA)
Such a great experience buying this hot tub. Don and Karen were so helpful and responsive and wanted to make sure we got what we wanted and everything went smoothly. During the sales process they looked out for our best interests and found us the perfect quality tub with everything we wanted and nothing more. Can’t recommend this place enough!
Verified 6/22/24 Anthony (Wilmington, De)
Don owner of Clearwater Spas, Inc. provided excellent service and and is extremely knowledgeable. He spoke with my contractor prior to installation and provide a drawing to ensure my spa would be properly installed. He employs in houses technicians that provided a professional install and walked me through the operation and maintenance of the spa. I highly recommend Clearwater Spas.
Verified 5/13/24 David (Millsboro, Delaware)
They stand by their products.
Verified 4/19/24 Mark (Newark, DE)
Don't see any place for improvement. Keep up the great work/ Service/ Selection!!! Hope you are around another 20 years!
Verified 3/5/24 John and Terry (Newark, DE)
This is our third purchase. The other 2 tubs still work - we moved. We love Clearwater Spas because of their knowledge, products sold and professionalism.
Verified 3/5/24 Gordon and Deanna (Newark, DE)
Out of all the hot tub places that I've been to clear water. Spas top-notch professional courteous, very knowledgeable I. Recommend anybody that's thinking about getting a hot tub or a spa Get it from these guys. You will not be disappointed..
Verified 2/29/24 Mike (Middletown, Delaware)
Don is a professional in very aspect of the word. His knowledge of hot tubs is evident by the conversations we had prior to purchasing from Clearwater Spas. From the get go Don made us feel comfortable in discussing the possible purchase of our hot tub. He did not put high pressure on us to purchase at any time during our decision making process. He is quick to answer any questions we had and offers his own personal perspective as a current hot tub owner as well. Both Don and Karen at Clearwater spas are highly knowledgable and happy to answer any questions we have had since our purchase and enjoymemnt of our Caldera Spa!!! We are super happy to have chosen the 'best in the business' as far as my husband and I are concerned.
Verified 2/16/24 Kim (New castle, Delaware)
I didn't even visit the store, which was a couple of hours away, since Don was so helpful on the phone. Great buying experience. Love the Sauna.
Verified 1/17/24 Dan (Milton, DE)
Great service from start to finish. Love the tub!
Verified 1/17/24 Andy and Dianne (Middletown, De)
We love our new spa from Clearwater Spas. They guided us through the selection, answered all questions, and installation went smoothly. Highly recommend.
Verified 1/12/24 Mark
The knowledge, accessibility , courtesies and all around customer service was outstanding. There were issues that I had to take care of and some were handled with procrastination. Don Adams, politely and courteously made sure my head was in the game. If anyone is looking to buy a quality hot tub and wants a very pleasant customer experience I definitely recommend Clearwater Spas.
Verified 1/3/24 Bob (Bear, DE)
Very nice to work with. Thanks for everything.
Verified 12/19/23 Eleanor and Willie (Pennsville, NJ)
The service was great from the moment we arrived. We had lots of questions, and all were answered. Great prices too!
Verified 11/15/23 John and Diane (West Chester, PA)
I have done business with Clearwater Spas for over 20 years and their service is outstanding. They always respond quickly to anything I need.
Verified 10/31/23 Stu and Patty (Middletown, DE)
Don was great in helping me get up to speed. They delivered on all promises and we love the hot tub.
Verified 10/31/23 Bruce (Middletown, DE)
If you are interested in purchasing a hot tub, no need to look anywhere else! Many thanks to Don, my project was a success! Don's experience was the key!
Verified 10/14/23 Jim and Maritza (Aston, PA)
Great customer service as well as installation and support. Scott and Martin did a great job and were very accommodating. Thanks all!
Verified 10/5/23 Tim and Lisa (Middletown, DE)
Great experience w/personal service and honesty! Thankx
Verified 8/28/23 Eric (Perryville, MD)
Very knowledgeable. Fun to work with - low pressure. Great guidance. Honest!
Verified 8/28/23 Richard and Nancy (Hockessin, DE)
The staff at Clearwater Spas is extremely knowledgeable about their product. They provide great customer service and are easy to do business with.
Verified 8/28/23 Perry and Karen (Bear, DE)
Very friendly sales persons. Great knowledge of all spa tubs. Nice showroom with great selections. Love our spa!!!
Verified 8/23/23 Bill and Janice (Elkton, MD)
Clearwater Spas Inc. were easy to work with. They saved me lots of money having my electric box wired before installing my hot tub!The jets and hot water help w/my pain of chronic arthritis. Installation went smoothly. Best investment ever!
Verified 8/19/23 Susan (Smyrna, DE)
We went to Clearwater Spas after visiting several other spa/pool dealerships. The attention we received was absolutely outstanding. Our salesperson, Don Adams, helped us find the perfect tub for our needs, which were fairly specific. We wanted a tub that could double as a hot tub and an exercise area. Don answered all our questions and found the tub that filled our needs perfectly. He also gave us a very good understanding of the maintenance and upkeep we should expect. The installation crew, Martin and Scott, were also outstanding. We now go back there for all our tub maintenance supplies and could not be happier with our purchase!
Verified 8/18/23 ROBERT (TOWNSEND, DE)
Thank you! From beginning to end. Excellent service.
Verified 8/9/23 Robert (Wilmington, DE)
We were very happy to have purchased from Clearwater! Highly satisfied! Highly recommend!
Verified 8/9/23 Kevin and Debra (Port Deposit, MD)
If you are looking for a hot tub, Clearwater Spas, Inc. is the absolute best place to purchase one from. Their customer service is top notch, and their knowledge on the large variety of spas offered is quite impressive. Karen spent so much time with our family. She answered every question, and was super friendly. Her suggestions and input were very helpful in guiding us to select the perfect hot tub for our family. The order and delivery process were a breeze. The team that arrived to help with delivery and install were the best. They took as much time as we needed to go over how everything worked, how to add appropriate cleaning agents, and how to utilize some really neat features. We absolutely love our new hot tub!! We have been able to enjoy it every day and look forward to using it many, many years to come. Thank you Clearwater Spas, Inc. for making a dream come true for our family.
Verified 8/4/23 Heather (Elkton, MD)
Great shopping experience from the moment I waked in through their door, until the hot tub was installed. Don knows his hot tubs and that made it easy for me to pick the right make and model for me. Installation was smooth thanks to the skilled service representatives.
Verified 7/10/23 Bobbie (New Castle, DE)
Don and his staff are very knowledgeable and professional. VERY PLEASED!!!
Verified 5/10/23 Mick and Rose (Middletown, DE)
Our second Nordic tub purchase and we love it! Don and his employees are top notch. We highly recommend!
Verified 4/15/23 John and Cathy (Clayton, DE)
Our experience with Clearwater Spas has been a complete success. Our hot tub has improved our physical and emotional well being tenfold!
Verified 4/15/23 Craig and Kaisa (Townsend, DE)
Customer service is 2nd to none. Great product, on time and as promised. From 1st email to install, easy and fast, and no pressure.
Verified 3/21/23 Joseph and Liz (North East, MD)
Buying our tub from Clearwater Spas was the best decision we made! We shopped around at several dealers (as well as online) and found our way back to Clearwater due to the exceptional customer service and knowledge provided by Don, Karen and Martin. We received our tub about 2 weeks ago and we were blown away by the ease of delivery and the care put into making sure we know how to keep our tub in good shape. Would recommend Clearwater spas over and over again to all family and friends
Verified 3/19/23 Christina (Woodstown, NJ)
Tgabk you to Mr. Don's and is team who made our experience enjoyable. Everything they did was taking good care of us from the beguining ntill they delivered our Hot tub. We highly recomend clear water spas.
Verified 3/14/23 Mario (Wilmington, DE)
Karen and the team have been amazing to work with! So happy we bought our hot tub from Clearwater!
Verified 3/8/23 Anthony (Bear, DE)
You went above and beyond for my delivery and set up. Thanks for everything.
Verified 3/4/23 Jefferson (Wilmington, DE)
We had a great experience with Clearwater Spas! Don's knowledge of suanas helped us choice the right sauna for us. Thank you! Dave & Terri Middletown DE
Verified 2/27/23 Terri (Middletown, DE)
Great Spa. Great experience with sales, delivery and set up.
Verified 2/14/23 Paula and Karla (Middletown, DE)
In summary, the process of selecting and purchasing a Clearwater tub was extremely easy in spite of the pandemic. Don is extremely knowledgeable and it shows during discussions with him. Prior to purchase, Don willingly performed an onsite visit to ensure we selected the correct product and arranged a special cover when the order was placed. While we visited other stores, it was apparent quickly that Clearwater strives to provide "special treatment" to every customer .
Verified 2/13/23 Byron (Newark, DE)
Buying a hot tub couldn't be easier. The showroom was so nice and we could see what we were buying.Every step was documented to us.
Verified 2/8/23 Amy and Peter (Hockessin, DE)
Great selection of products, knowledgeable staff, friendly and great service at a fair price.
Verified 1/31/23 Matt (West Grove, PA)
Great History with us.
Verified 1/31/23 Zach (Chadds Ford, PA)
They went above and beyond what I expected...installers were experienced and professional.....if only every buying experience were this good!!
Verified 1/27/23 David (Wilmington, De)
First time hot tub owner and Don and team made the process of choosing a hot tub and purchasing very seamless and as easy as possible. Delivery was extremely prompt and the entire staff was great to work with. Highly recommend for any spa needs!
Verified 1/10/23 Kelly
Friendly and knowledgeable staff. Good pricing and selection.
Verified 1/9/23 Terry and Sandy (Avondale, PA)
Our experience at Clearwater Spas was an excellent one. They were very knowledgeable and answered all our questions. The installation process went very smoothly.
Verified 12/16/22 Chris and Bethany (Avondale, PA)
I’ve never met such knowledgeable people about hot tubs. They could not have been more accommodating to our specific needs. I can’t remember the last time I was so thoroughly satisfied with such a major investment. None of the many other companies we shopped with can compare with Clearwater Spas!
Verified 12/14/22 Christian (Denton, MD)
This is our third hot tub from Clearwater Spas. Every time we move, we can't live without one. Best tubs and awesome service!
Verified 12/7/22 Josh (Kennedyville, MD)
Loving my hot tub. Don, Martin and Scott were great to work with.
Verified 12/7/22 Lorraine (Parkesburg, PA)
My wife and I visited Clearwater spas on the advice of a friend, shortly before making a commitment to purchase an alternate product from a competitor. Our first impression with Don was exceptional. He was not interested in trying to influence us to purchase his products, he was only interested in helping us understand the differences between models available on the market. We realized that Don cared more about making sure we understood our purchase than completing the purchase. Ultimately, we came to understand that Don's company was the place for us to purchase because they demonstrated that an informed customer becomes a long term customer.
Verified 11/28/22 Andrew (Chestertown, MD)
Very friendly and professional with a lot of knowledge of product. Would gladly do business with Clearwater Spas again.
Verified 11/7/22 Jane (Oxford, PA)
Excellent purchase experience. Worked with us even though we had several delays due to difficulty getting concrete pad installed. Kept us informed about the timing of tub delivery.
Verified 11/7/22 Mike and Mary (Newark, DE)
Great to have a full service company with reasonable prices! We have confidence in the installation and ongoing service
Verified 11/7/22 Ben and JoAnn (Newark, DE)
I researched the sauna before going into the showroom and had lots of questions. Don was very helpful in answering them and provided additional information. No pressure, he was laid back. I was worried about placement in my home, Don visited and he was able to make the spot I chose work. The installation went very well. Moreover, I am very happy with the product and the installation! I use it nearly every day. I would recommend Clearwater spas to anyone needing a sauna or a spa.
Verified 10/3/22 Debra (Wilmington, DE)
Even though it is a 45 minute drive from our home for supplies, we enjoy the time spent with Karen, Don and Scott. Everyone is very accommodating.
Verified 9/14/22 Lou and Debbie (Elkton, MD)
Even though we waited a long time, service was great throughout.
Verified 8/15/22 Toni and Mike (Rising Sun, MD)
The Clearwater Spas folks are great! Always willing to help!
Verified 8/11/22 Kathy (Wilmington, DE)
Our experience with Clearwater Spas has been excellent! From the moment we walked in the door Don treated us with the best customer service. He let us stay after closing time and sit in all the hot tubs, while providing his knowledgeable information on all the spas.
Verified 8/3/22 Gavin and Maddie (Newark, DE)
When we walked in last year, we had zero knowledge about hot tubs. Don took the time and gave us a very thorough tour of the features and benefits of each of the types and provided us with enough knowledge to make a proper purchase. The Marquis Spa we selected has been fantastic and is meeting/exceeding our expectations daily. The install team was prompt, courteous, and also quite knowledgeable which was a wonderful start to our hot tub journey. Clearwater Spas is the premier place in Wilmington to purchase a tub.
Verified 8/3/22 David (Wilmington, Delaware)
It took 10 months from when we ordered to get the spa, due to manufacturer issues. Don was very professional whenever we called to get updates. Martin and crew did a great job with delivery and set up information
Verified 7/23/22 Linda (Wilmington, DE)
Appreciated time and knowledge shared with us very much. Great installation.
Verified 7/9/22 Paul and Marilee (Townsend, DE)
In my search for a hot tub, I visited or called several locations. When having my initial phone conversation with Don at Clearwater Spas, I told him what I wanted and my budget. He spent time on the phone to assure me he could find a solution that would work. Upon visiting the store, I knew we were in the right place and in the right hands. Don’s story of how he came to be in the business is inspiring and he understands what’s going on. The delivery and installation was perfect as we had a tough spot the tub was to be installed but the team handled it very well. We will be sure to recommend Clearwater Spas to anyone in need of their services.
Verified 6/25/22 Jeremy
Great people, great product, very happy!
Verified 6/11/22 Meg (Middletown, DE)
Great service and attention, delivery and installment excellent and great response to calls for issues.
Verified 5/29/22 Enrique and Fay (Wilmington, DE)
Service was excellent. Sale, support, installation all outstanding. I will and have stronglyrecommend Clearwaterspas to everyone. After 6 weeks of enjoyingspa I just received an email from a competitor asking if I needed any assistance in my search for a spa. Clearwater was very quick to respond to my initial query, helped answer all questions and moved very quickly. I was extremelyimpressed with everyone I dealt with
Verified 4/29/22 Edward (Newark, Delaware)
Great Selection!
Verified 4/26/22 Dennis and Gloria (Wilmington, DE)
Don is the reason for my purchase. Could have gone anywhere, but he took time w/me and deserved my business!!
Verified 4/25/22 Lorraine and Tony (Newark, DE)
I wouldn't buy a spa from any other dealer in the world.
Verified 4/2/22 Daniel (Garnet Valley, PA)
The entire experience with ownership/staff of Clearwater Spas was and has been exceptional. Apart from the long delay (over a year) for manufacture and delivery of the unit purchased, I would easily render a five star plus grade to everyone involved, from sales to delivery and service. Kudos and thank you from us!
Verified 3/29/22 David (Carneys Point, NJ)
Full service hot tub dealer. From steering us to the best fit for our home to filing for permit to installation to continued service. I would not go anywhere else. Professional and knowledgeable staff.
Verified 2/22/22 Arthur (Bear, DE)
I have total confidence in Clearwater Spas. They have always been there for us. Thank you!
Verified 2/15/22 Carol (Landenberg, PA)
From the first phone call with Karen until the present, I have been 100% satisfied and happy with my purchase! 10/10 exceptional service, kindness and professionalism of entire staff. Thank you!
Verified 2/15/22 Annette (Hockessin, DE)
Don was very friendly and he was very knowledgeable on hot tubs. He answered all of our questions. He kept us informed on the progress of our hot tub and the estimate delivery.
Verified 1/27/22 Carol (Middletown, Delaware)
I cannot say enough positive things about working with Don and Clearwater Spas. He clearly has a customer first approach to doing business. We were finishing new home construction and other Spa dealers were quoting 6-12 month deliveries. He listened to what I wanted in a Spa and found one that was 95% of what we were looking for and had it in his warehouse for us to see within a week. In this supply chain environment, this was a home run. He stored it in his warehouse for us until our builder had the area prepped. His installers reviewed the site prior to the delivery date to ensure they were well prepared and navigated the 8 foot decline into our basement patio walkout perfectly. You can tell when installers are professionals vs the low cost option. Don also helped tune the chemical treatment as we have well water. He reviewed our well water analysis and provided directions on the treatment program. This is not our first spa, but the first spa with well water and glad to have someone like Don guide us through any nuances. I highly recommend Don, Clearwater Spas and the Marquis Spa.
Verified 1/26/22 Joe (Kennett Square, PA)
Clearwater Spas was exactly the experience we were looking for. Don was super knowledgeable and was great in communicating with our electrician and us throughout the entire process, which was lengthy due to covid delays. Having local, knowledgeable contacts who love what they do is so worth any extra expense when compared to getting a cheaper tub online or from a big box store. We love the tub and know who to contact if we ever need assistance.
Verified 1/6/22 Carolyn (Bear, DE)
Excellent customer service / incredibly friendly and helpful.
Verified 1/2/22 Don (Wilmington, DE)
Excellent customer service / incredibly friendly and helpful.
Verified 1/2/22 Don (Wilmington, DE)
Our experience from beginning to end was handled in a professional, knowledgeable, and friendly manner with all the employees.
Verified 11/30/21 Jeff and CIndy (Elkton, Maryland)
I have been extremely happy with the process start to finish. Even with delays due to Covid we were always up to date on the process. We continue to get high quality customer service after the sale and delivery. Highly recommend Clearwater Spas. Wouldn’t go anywhere else.
Verified 11/25/21 David (West Grove, PA)
Very professional and knowledgeable; let alone patient with endless questions! Karen is the bestest!
Verified 11/23/21 Carrie (Centreville, MD)
Great purchase from a reliable company.
Verified 11/10/21 Katrina (Wilmington, Delaware)
I have had the pleasure of working with almost every staff member at the New Castle location, and I couldn’t feel more well taken care of! They all know the products inside and out and are extremely personable, professional and responsive. They take the time to make sure you understand all the water chemistry, and thoughtfully answer questions. I recommend them any chance I get and I wouldn’t even consider going anywhere else! #dreamteam
Verified 10/11/21 Wendy S (Landenberg, PA)
I'm so happy with my purchase. The sales team were patient and experienced, and easy to do business with. I would highly recommend.
Verified 9/24/21 Nicola (Middletown, DE)
Very friendly and professional. No hard sell.
Verified 9/24/21 Ellen and Stewart (Newark, DE)
Clearwater Spas made the process of buying, installing, and maintaining our hot tub simple. It was a relief to know that they had so much experience about the maintenance of my hot tub. No pushy sales people either. Anyone looking to purchase a hot tub I would recommend Clearwater Spas to.
Verified 9/24/21 Chad and Kristen (Middletown, DE)
Quality products. Great Service. Competitive prices. Overall great experience!
Verified 9/24/21 Jimmy and Marie (Wilmington, DE)
We felt so fortunate to have driven down to see what Clearwater Spas offered for hot tub purchase. It was a little farther than we had originally planned to go, but it was (and is!) really worth every trip. We almost bought from another store, and would have had a hot tub that didn't work as well for us. We didn't know that at the time, but we learned alot from our first visit there. Salesman Don Adams is extremely knowledgeable, on top of being sincerely interested in aligning our needs with the right product. Don went over and above what we would ever have expected, and the install team Martin and Scott did a fantastic job as well. Each of them were totally committed to making our first hot tub experience a very good one, and if I could give a 10 star rating I would! Clearwater Spas is very lucky to have these 3 men in the company. They truly believe and practice customer service, and we are most grateful for helping my Dad and I get the best hot tub for our specific needs. ( and the hot tub is great too!)
Verified 9/19/21 Chris (West Chester, PA)
Great team to work with! Very professional and patient as I was prepping the hot tub site, they helped guide the entire way!!
Verified 6/28/21 Doug (Wilmington, DE)
I appreciate the quality of our spa and the no pressure sales. I love the service I receive if I need it. Very satisfied.
Verified 6/26/21 Timothy (Newark, DE)
Karen, my salesperson, was very kind and professional. Her knowledge about the product was exceptional. She was able to answer my questions even when I called in from home. Martin, one of the deliverymen, was very thorough in the instruction of adding the chemicals. He, along with his helper Steve?? stayed until spa was filled and running correctly. I am very well please with the people I encountered and this company.
Verified 6/26/21 Nancy (Peach Bottom, PA)
The product explanation, site location information, and actual product we purchased was excellent. The knowledge and individual attention offered by Don and Karen made our purchase, and set up seamless and outstanding experience.
Verified 6/26/21 Todd and Mary (Chesapeake City, MD)
Clearwater had everything I needed - from the info to the power for the hot tub. This was a wonderful company to work with.Thank you!
Verified 6/26/21 Curtis and Julie (Smyrna, DE)
This was an amazingly positive experience - I can clearly see why this company has won so many customer service awards. Knowledgeable, kind, and absolutely superb service. At a very busy time for the company, they went out of their way to get the sauna installed before the holidays and provided outstanding service. This is clearly the clearly the place to go for a hot tub or a sauna!!
Verified 6/24/21 David W (Warwick, MD)
The sales staff were ver helpful and courteous.
Verified 6/3/21 Michael (Townsend, Delaware)
Very helpful and friendly. Honest with us about the right spa for us as well as delivery timing. Professional all the way!!
Verified 4/22/21 R (Newark, DE)
We had a very pleasant experience from the beginning with Clearwater. Incredibly friendly and helpful. Would definitely recommend to a friend or family member.
Verified 4/13/21 DREW W (Newark, DE)
We were very pleased with the customer service experience at Clearwater Spas. This is the reason we chose to purchase from Clearwater over other stores.
Verified 3/6/21 Jennifer (Townsend, DE)
When Cindy and I visited the showroom for the first time, we found Don to be very helpful. It was low pressure. He gave us time to explore the various hot tubs on the floor and asked if we had questions. He queried our use for the tub, ie., for broad entertainment, family party use or for kids. We expressed our wish to use it personally for soaking old, cranky, achy, arthritic bones and muscles. With Don's questions, the field selection narrowed and we arrived at what seemed to be the perfect match for us: a Nordic Tub. Delivery and set up, executed by Don's very knowledgeable installers, was a breeze. The customer service follow-up and their patience with us as we called with questions, went above and beyond. We were extremely happy with the whole experience from showroom to set-up and would highly recommend Clearwater Spa's to anyone in the area, and to give them a chance for your business. Outstanding Don and crew!
Verified 3/4/21 Jim & Cindy (Earleville, MD)
Great service & knowledgeable team. 2nd hot tub that we purchased from Clearwater Spas.
Verified 2/24/21 Gail (Bear, DE)
Wonderful staff. Family feel. No hidden fees.
Verified 2/24/21 John and Gina (Hockessin, DE)
We were only talking about a spa for a few days when we went to Clearwater Spas and met Don. He was very knowledgeable on all the products in the store. He listened to our wants and needs. There was zero pressure from Don. He got us exactly what we wanted and delivered on time, even during a difficult time. We couldn't be more pleased with the service Clearwater Spas provides.
Verified 1/30/21 Donna (Elkton, Md)
Great experience, coming into showroom getting a full explanation of how the hot tub works, the good body experience expected. No pressure, just given the overview. Great experience setting up, and getting the tub installed. Recommended electrician was a good experience.
Verified 1/12/21 Brad (Kennett Square, PA)
Excellent experience, will (and have)recommend! Thank you for our little slice of Heaven!
Verified 1/12/21 Kevin and Stacey (Newark, DE)
Don was terrific in all phases of our purchase of a fantastic spa that met our families needs.His knowledge is phenomenal,and he shares it freely and with no high pressure gimmicks.
Verified 1/12/21 Karen and Randy (Glen Mills, PA)
Thoroughly enjoyalble purchase experience with Clearwater Spas thanks to Don, Karen, Scott and Martin. It took a while for the hot tub to arrive (thanks, COVID) but it arrived in time for us to enjoy during the cold weather, and we're enjoying it daily!!
Verified 12/29/20 Richard (Newark, DE)
Best in the Business!!!!
Verified 12/8/20 Sarah and Jim (Wilmington, DE)
Couldn't have been more pleased with the whole Clearwater Spas staff, from the time of purchase to the installation. Don was so knowledgeable about the products and everyone was so friendly and easy to work with.
Verified 11/21/20 Shelly and Stuart (Folsom, PA)
EXCELLENT EXPERIENCE! DON RECOMMENDED A SPA BASED ON OUR NEEDS/WANTS! FAST EFFICIENT DELIVERY. GREAT INSTALLATION. FOLLOW UP VISIT BY SCOTT, AS WELL AS START-UP, WENT GREAT. HIGHLY RECOMMENDED! GREAT SERVICE!
Verified 10/24/20 GERALD F (Elkton, MD)
The experience with Clearwater Spas was excellent. The staff were helpful and friendly. Our Sauna and Hot tub were delivered as promised and Martin added supports to our deck. We highly recommend Clearwater Spas.
Verified 9/28/20 Charles (Smyrna, DE)
Had a tub from you and it lasted 20 years. Scott is wonderful to work with and does excellent work.
Verified 8/12/20 Marty and Marchia (Chadds Ford, PA)
Don, Karen, and Martin were patient and professional the entire process. Would highly recommend the entire team
Verified 8/11/20 Ed (Bear, DE)
Totally pleased with the entire Clearwater Spas staff. Extremely helpful and kind from the selection, purchase, and installation. Could not have had a better experience. Thank you to Don, Karen, Scott, and Martin ..
Verified 5/26/20 Lem (Middletown, DE)
Clearwater Spas was friendly and easy to do business with. They spent time understanding our needs and wants and found the perfect hot tub for us. They were friendly and knowledgeable. The install was quick and professional. They answered all of our questions and didn't leave until we understood how to properly care for our spa. I highly recommend Clearwater Spas!
Verified 5/11/20 DAVID (NEWARK, Delaware)
We have been customers for 35 years! The quality of service can't be surpassed. Everyone is so friendly and professional.
Verified 5/9/20 Victoria and Robert (Chesapeake City, MD)
Don was extremely knowledgeable and took the time to thoroughly explain their spas to us. He made sure we were educated on their products before we made our decision. We really appreciated that he gave us the time to make our decision and did not try to up-sell us. It felt like he wanted to be sure we bought the spas that fit our needs. Which we did! We have been in our spa almost everyday since we bought it and feel that it has positively impacted our well being!
Verified 3/28/20 Jeff
Clearwater is the best in the business. Professional, very knowleadgeable staff, and attentive to every detail.
Verified 2/24/20 Sherry (HOCKESSIN, DE)
Don and staff were friendly, helpful, and showed extreme integrity in our dealings. We use our hot tub every day.
Verified 2/18/20 Brenda (Newark, DE)
This is the third tub we have purchased from Clearwater. Our first was in 1987. We would not think of going anywhere else for our Hot Tub. Professional, knowledgable service at a fair price. Have recommended several others to Clearwater over the years.
Verified 12/29/19 Russ (Newark, DE)
Excellent service.Would recommend you to our family and friends. Very knowledgeable about the products. Staff is very friendly. Delivery was flawless. Cost was lower than competition.
Verified 12/17/19 Kim and Carl (Wilmington, DE)
Great Experience from purchase to installation. Thanks! Martin was excellent.
Verified 12/3/19 Richard (Elkton, MD)
Clearwater Spas over delivered!Their customer service is spectacular and we were able to work with Don to get exactly what we needed. Upfront pricing-no haggle. Clear communication on set-up and delivery.
Verified 12/3/19 Kelly and Doyle (West Chester, PA)
Everything was easy from start to finish. No gimmicks, no pressure, no waiting. Electrician and carpenter came out right away and everyone was very reliable.
Verified 11/19/19 Jessica and Jon (Landenberg, PA)
What a thoughtful gift of brownies after our purchase. You really know a way to a woman's heart. Thanks for such a smooth process. We are enjoying ourselves!
Verified 10/29/19 Eric and Tiffany (Townsend, DE)
Great experience with Don and crew. Second hot tub in ten years with Don always very helpful with any issues.
Verified 10/26/19 Jim (Bear, DE.)
Don did a great job explaining all of the features of the hot tub and showing us how to operate it.
Verified 10/8/19 Thomas (Newark, DE)
Great selection of spas, and good service after the sale.
Verified 10/7/19 Warner and Monica (Yorklyn, DE)
Don and his staff are wonderful people. They have years of experience. Both Scott and Martin did a great job with the installation as well. Never looked for a spa anywhere else.
Verified 10/7/19 Tom and Patricia (Landenberg, PA)
Very professional and easy to talk to. Very prompt delivery and set up of hot tub, with very good knowledge of maintaining product.
Verified 9/30/19 Paul and Lisa (Wilmington, DE)
Just 48 hours before our party, for which we had actually put a hot tub on the invitation to, a major pump leak resulted in a half-empty hot tub, a soaked patio and a panicked pair of hosts. Within hours of my call, Scott came to the rescue, worked overtime and pulled a miracle to ensure that we had what we needed for our party. I am grateful for the extra mile that Scott went. Always courteous and extremely knowledgeable. We are fortunate to have Clearwater on our side.
Verified 9/24/19 Susan (Wilmington, Delaware)
I walked in knowing nothing - I left with a hot tub. Tons of info plus the confidence of knowing I could reach out for help. I love my hot tub and use on a daily basis.
Verified 9/14/19 Sasha (Newark, De)
I am in a wheelchair due to my disability. After 20 years I had to replace my hot tub. Don, Scott and Karen really helped me and went above and beyond. I always tell everyone how great of a company Clearwater is.
Verified 9/14/19 Dave (Bear, DE)
Thank you!
Verified 9/14/19 Pamela (Milton, DE)
Clearwater Spas personnel were knowledgeable and helpful in all aspects of the sale and installation. Great Experience!
Verified 9/4/19 Michael and Connie (Newark, DE)
In addition to being extremely knowledgeable, the team was easy to communicate with, and had us set up, and running in no time.
Verified 7/23/19 Jesse and Christine (Landenberg, PA)
From the moment we walked in it was a pleasant experience.
Verified 7/12/19 Ron (Elkton, MD)
Pleasure doing business with you. No pressure to purchase. Don was very informed, and helpful, as well as patient with us.
Verified 7/12/19 Jim and Sandy (Newark, DE)
We’ve owned our spa for 10 months and is so very easy to care for. Top notch quality and never thought I would love the spa as much as we do. Thanks Don for quality service!
Verified 6/16/19 Diane (Newark, DE)
Great pleasure to purchase our hot tub here,friendly,knowledgeable sales folks,nice relationship after sale.Very pleased with our purchase and everyone at Clearwater.
Verified 3/1/19 Gordon M (NEWARK, DE)
3rd tub from you - nothing else can say satisfaction better.
Verified 2/19/19 Neil and Susan (Wilmington, DE)
The experience was first rate. From the purchase decision to the installation.
Verified 2/10/19 Vincent G. (Middletown, De)
We were very pleased with the hot tub and the service we received from both the salesforce and the installers. 0I would highly recommend Clearwater Spas
Verified 2/8/19 Jeff
Absolutely satisfied with the whole process of our purchase,Don and the rest of the staff were outstanding,could not be happier with our experience with this Clearwater Spas.
Verified 2/1/19 Gordon M (Newark, DE)
Installers were great! Also - Scott offered to deliver chemicals when I need them! They both knew everything about the hot tub.
Verified 1/28/19 Jeff and Patrice (Newark, DE)
The staff is awesome and very knowledgeable. Always very helpful ! Always a great experience
Verified 1/9/19 Collin (Middletown, Delaware)
Knowledgeable, professional, courteous. Would HIGHLY recommend Clearwater Spas to anyone who is considering buying a hot tub! The entire process of learning about hot tubs, purchasing, delivery & set up, and on-going support that Clearwater Spas offers, is second to none! Don, and the entire Clearwater Spas team are awesome!
Verified 1/8/19 Rose Perrone (Wilmington, DE)
Clearwater has a very knowledgeable staff. They are professional, and stand behind the products they sell. Their service is second to no one. Outstanding.
Verified 1/8/19 Herman and Mary (Middletown, DE)
Thanks to everyone for your continued help - we love our newest spa/hot tub.
Verified 1/8/19 William and Daria (Wilmington, DE)
Thanks for the awesome service...and for taking care of us!
Verified 1/5/19 Veronica (Camp Hill, PA)
Great to do business with. Very knowledgeable about all aspects from purchasing to service. Like that business has been around a long time. Thank you!
Verified 12/17/18 Lisa and Dave (Wilmington, DE)
Third spa from Clearwater and that says it all. Don and Scott know more about a spa than anyone and have excellent service and support. Martin helped with installing and following up and all are fabulous. Would never buy elsewhere.
Verified 12/17/18 Susan
Great Service & Great follow-up after tub installed. You can call and ask questions, and get answers. Staff is always friendly and helpful.
Verified 11/6/18 Nick and Nancy (Wilmington, DE)
Wife has balance issues-very helpful in getting right product, & building stair for use.
Verified 11/6/18 John and Susan (Wilmington, DE)
Don was extremely helpful in explaining the different options and benefits of each. Once a decision on make/model was made he put us in touch with experience contractor to do the site prep. The install went as scheduled and we were up and running by noon. Overall, working with Clearwater Spas was and excellent experience.
Verified 11/4/18 Gary (Middletown, Delaware)
I have known Don Adams a long time. He is always the same. Eager to help and a make good suggestions I have used his spa services many times and have always been satisfied
Verified 10/15/18 Howard (Newark, DE)
They are great to work with! Very knowledgeable and helpful!
Verified 10/5/18 Charlie and Beth (Newark, DE)
Knowledgeable, Attentive, Polite
Verified 10/5/18 Pamela and Joe (Wilmington, DE)
Was very impressed with the showroom. If you can't find one there, you won't find it anywhere. All the products needed for the spa is also sold in the showroom. Love that!
Verified 9/23/18 Diane (Newark, DE)
Very knowledgeable and experienced staff. Martin & Scott did an excellent job on the installation and explaining the operation and routine care required. Now, almost 3 years later had a minor problem with some water leaking. Stopped in the shop, discussed with Martin and Scott was out the next day! He found the problem and fixed within an hour. Now that is service after sale!! And, under warranty no less. Definitely highly recommend, both Clearwater Spas and the brands they carry!
Verified 9/7/18 Bob (Newark, DE)
A+++ company. No negatives. Would recommend to anyone in the area in search of a hot tub. We are beyond pleased with the entire process, and very happy with our new hot tub.
Verified 8/27/18 Dennis and Carol (Ocean View, DE)
Such a great experience, all the way around. Felt comfortable from the moment we entered the showroom, to the delivery of the hot tub. Very impressed by their customer service so far.
Verified 7/25/18 Jeffrey and Kelly (Galena, MD)
Excellent Experience. Friendly, knowledgeable. Great customer service!!
Verified 6/20/18 Rick and Kathy (Rock Hall, MD)
Excellent customer service. Professional, knowledgeable and friendly. I would recommend to everyone!
Verified 6/11/18 Jim (Newark, De)
Excellent customer service. Professional, knowledgeable and friendly. I would recommend to everyone!
Verified 6/11/18 Jim (Newark, De)
Quality and service that can't be matched. Great team and group of people.
Verified 6/9/18 Rocco (Mantua, NJ)
Having dealt with the staff over many years with our previous hot tub there was never any doubt that when it came time to purchase a new hot we would do so at Clearwater Spas. the staff is very knowledgeable on all aspects and a pleasure to deal with.
Verified 6/4/18 JOHN (Bear, Delaware)
Scott was very knowledgeable and walked me through everything.
Verified 5/22/18 Jimmy (New Castle, DE)
Don and staff are very knowledgeable and were critical in helping us decide on the make model. Don worked with my electrician and patio folks to ensure everything was in place prior to install. Martin and Scott are experienced pros and the installation and instructions went very smoothly. Would recommend Clearwater to anyone looking for a quality spa and outstanding service!
Verified 5/2/18 Scott
The staff at Clearwater was top notch! The ymet every date promised, and made sure the installation was high quality. I would highly recommend them!
Verified 4/23/18 Bill (Newark, DE)
This was such a no pressure, positive experience. There was exceptional product knowledge, and we were guided to the best tub for us. Great Experience.
Verified 4/16/18 Alicia (Newark, DE)
Not many businesses offer good, old-fashioned customer service anymore with professional and knowledgeable staff. They are a first rate organization.
Verified 4/1/18 Steve (Middletown, Delaware)
My experiences with Don, Karen and Martin are more than I ever could have asked for. They are & were patient, non-pushy, knowledgeable and courteous every time I spoke with them before and after the sale!! I Could not be more pleased.
Verified 3/25/18 Steve
Love our hot tub and the staff really helped us get our hot tub.
Verified 3/23/18 Joanne (Elkton, MD)
Best purchase ever made, great pain relief, best therapy!!!
Verified 3/13/18 Thomas (Newark, DE)
No matter when I called, Don Adams was always helpful. Thanks, Clearwater Spas, for your service.
Verified 2/5/18 Joe and Sharon (Bel Air, MD)
Service is Excellent, and staff is very knowledgeable.
Verified 1/15/18 Bill and Suzanne (Rising Sun, MD)
Clearwater Spas said what they would do, and did what they said. No hitches.
Verified 12/28/17 George (Hockessin, DE)
Very Happy!
Verified 11/28/17 Lisa and Bob (North East, MD 21901)
We had a great experience, from the initial visit to the showroom,through installation, and start up. The follow-up to make certain we are completely comfortable with operation, and maintenance of the spa has been excellent as well.
Verified 11/27/17 Bob and Jennifer (Wilmington, DE)
Thank you!
Verified 11/20/17 Shawn and Carrie (Landenberg, PA)
Great spa business in our local area, who support their product with decades of experience.
Verified 10/23/17 Randy and Carol (Hockessin, DE)
A quality, caring organization, from initial contact through flawless professional installation, to continuing maintenance, and guaranteed product and service. 100% Satisfaction.
Verified 10/23/17 James (Wilmington, DE)
As a long time customer of Clearwater Spas, I have always received nothing but the best quality products, advice, and prompt courteous service. Thank you!
Verified 10/23/17 Michael (Wilmington, DE)
We had a wonderful experience at Clearwater. We knew what we wanted, and Don did not try to sell us something different. It was a relaxed and enjoyable experience.
Verified 10/11/17 Tom and Sheila (Lincoln University, PA)
Very knowledgeable and helpful with questions. No pressured sales pitch.
Verified 10/11/17 Lewis and Sherri (Bridgeton, NJ)
Very professional,knowledgeable. Delivery and set up flawless. Convenient location next to my office. Responsive to email questions,
Verified 10/11/17 Guy and Linda (Avondale, PA)
Each and every time I have had contact with the staff has been a great experience. Always helpful and very knowledgeable. Always a pleasure.
Verified 9/28/17 Sheryl (Saint Georges, Delaware)
Great service, extremely knowledgeable, super service.
Verified 9/24/17 Cynthia (Hockessin, De)
Spur of the moment purchase that became a fantastic transaction start to finish. The installation location was challenging to say the least, but Don's crew made it happen like they did it 1000 times. I think this was my best purchase of 2017... love it!
Verified 9/18/17 Scott A. (Landenberg, PA)
Love are Spa and the great service that came with it...before Martin left he made sure we understood everything...highly recommend these guys and Clearwater Spas.
Verified 9/10/17 Robert (Middletown, DE)
Pleased with the service!
Verified 8/29/17 Ken and Olga (Middletown, DE)
Don was patient, informative, and knowledgeable. He seemed as concerned about our purchase decision, as we were. Excellent company, excellent staff.
Verified 8/29/17 Brian and Marie (Newark, DE)
Knowledgeable sales persons, worked hard to help me find the product that fit my needs. Helped me find modifications to suit my site and my physical abilities.
Verified 7/29/17 Jill (Newark, DE)
Don and Martin and Scott are great at what they do. Very happy with our hot tub and the whole purchase, delivery and set up experience. Don and Martin even helped plan my site setup and location, and instructed me on how to build a good pad. I definitely recommend all the folks at Clearwater Spas to help with buying and setting up hot tubs.
Verified 7/24/17 Robert M (Newark, DE)
Working with Don and the Clearwater team was an exceptional experience. Our HotSprings tub is amazing! Our installer, Martin, was extremely friendly and knowledgeable. This company is clearly focused on maximizing customer experience.
Verified 7/23/17 Kyle (Bel Air, MD)
Clearwater Spas in New Castle, DE was very professional from showroom to delivery! Very impressed with the team. I have a hot tub heating up now! Very Nice!Don K. Newark, DE
Verified 7/10/17 Donald (Newark, DE)
Went to 3 stores. This one cost more than all of them. But, I felt good with owner, so I bought it. Well worth it. Thank you.
Verified 7/8/17 Robert and Denise (Bear, DE)
The overall buying experience was enjoyable, due to the knowledgeable staff. There was zero pressure to buy, making me trust Don completely through the entire process.
Verified 6/26/17 Jamie (Wilmington, DE)
So far we are loving our tub!
Verified 6/14/17 Robert and Pat (Milford, DE)
Excellent customer service! Friendly and very helpful with the purchase of my Caldera hot tub.
Verified 5/31/17 Jamie (Wilmington, Delaware)
The entire purchase process with Clearwater Spas was nothing short of fantastic. From the moment we stepped in the showroom we felt at ease and comfortable. Don is very knowledgeable about all of the spas available and had great suggestions based on our needs and our budget. After purchasing our Marino spa, we had our site visit with Martin and he was very helpful in making sure that we were well prepared for delivery and set up of our spa. We appreciated the "all inclusive" aspect of the purchase and felt that we got an excellent value for our money. It was the best purchase! We will recommend Clearwater to all of our friends and family!
Verified 5/22/17 Frank & Melissa (Pilesgrove, NJ)
Too Happy!!
Verified 4/25/17 Sandy
What a fantastic experience working with Don. Our family is in our beautiful Caldera spa, once or twice a day - relaxing, laughing and just being together. Thank you Don!
Verified 3/8/17 Mark and Megan (Chadds Ford, PA)
We love our new hot tub! The staff was very friendly and the set up crew were really helpful explaining the controls and maintenance of the hot tub.
Verified 3/6/17 Mike (Bear, DE)
Our whole experience was easy, and painless. Great follow up after sale. Very professional installation.
Verified 1/30/17 William and Bobbi (Rock Hall, MD)
Don was extremely helpful and knowledgeable throughout our hot tub purchasing process. We love our Caldera spa and would highly recommend Clearwater Spas to anyone in the market for a great hot tub!
Verified 1/29/17 Christopher (Middletown, DE)
We love our new hot tub! It is deep and spacious with plenty of room to accommodate three couples and a child. We shopped for this major purchase for several months. None that we looked at were as sturdy or as well constructed as our Caldera Spa. There's a beautiful choice of colors and we were very pleased with the service. It has beautiful color changing lights on the outside and the inside top surface and also under the water, a feature that we love. We're also very fond of the waterfall, the kids love it too. The lid assist is magnificent it is so easy to handle, I can do it myself with only two fingers, a wonderful feature. But a hot tub is all about the jets and boy are they magnificent! They are so relaxing! it's like a free massage every night after I get home from a hard day at work. Best decision I ever made for myself! I always said the next major purchase I made would have lid, silly co-workers thought I meant a casket...Boy were they wrong!! So glad we treated ourselves to a little bit of living the good life while we're still here. It lowers my blood pressure the instant I sink into that hot bubbly water. Love it!!
Verified 1/19/17 Janet
Purchasing a hot tub from Clearwater was extremely easy and stress-free! Don was wonderful to work with and throughly explained the process as well as taught me how to use the chemicals. He took time and care to make sure everything was exactly as I wanted it. I really appreciate everything he helped me with and would 100% recommend Don and Clearwater to anyone!
Verified 1/17/17 Wendy (Wilmington, DE)
31 years experience these folks have and it shows. Don asked us our needs and requirements and although we could have purchased a much larger spa/hot tub, he showed us ones that fit us perfectly. We love our hot tub and his way of working with us. We met him on his closed day, looking through the window. He came from out back and opened his show room to,us. And I am...we are ....glad he did. I know we are going to be happy with this purchase. Thank you and your professional,instal staff!
Verified 1/11/17 Rodger (Middletown, Delaware)
Could not have any better customer service, than Clearwater! From Day 1 it has been a positive experience, and we have already been recommending Clearwater to friends!
Verified 1/3/17 Carla and Frank (West Deptford, NJ)
My only regret is not buying the hot tub years ago. I use it many times per week. Clearwater was a very good place to do business with.
Verified 1/3/17 Don (CHADDS FORD, Pennsylvania)
We are two time customers of Clearwater Spas, and have been very pleased both times. Can't imagine going anywhere else! Don and "crew" are wonderful.
Verified 12/29/16 Dand and Diane (Harbeson, DE)
Great Service and great people to do business with!
Verified 12/27/16 Charlie and Patti (Newark, DE)
Follow up service in incredible. Very responsive after the sale for service.
Verified 12/20/16 Michael (Newark, DE)
I have been dealing with Clearwater for several years from a service perspective on a hot tub that came with our house. They have always done such a great job that when it came time to replace the tub I would not go anywhere else. Just took delivery and as always extremely satisfied with their service. If you are looking for a hot tub, this is the place to go.
Verified 12/10/16 William (Newark, De)
What a pleasure to deal with such nice, knowledgeable people.
Verified 11/21/16 Marsha (Wilmington, DE)
I ordered my first hot tub from Clearwater Spas. Perfect choice!! Total professionalism, courtesy, knowledge of product. No pressure. Product was delivered ON TIME with a smile. Don and Martin were just as excited about my new tub as I was. Martin needed to be called back to check out something. He was at my home within an hour. Don was VERY thorough about the treatment of the water and I was told to call ANY TIME if any questions. I received a beautiful product with the BEST customer service ever. I would refer everyone I know to deal with Clearwater Spas.
Verified 11/17/16 Christine (Wilmington, DE)
-No Pressure -Excellent Information -Great Selection -Very Knowledgeable -Open to lots of questions
Verified 11/15/16 Steve and Susan (Newark, DE)
Having never owned a hot tub before, I was cautious about making this investment. The day I walked into Clearwater Spas for the first time was the day I bought my new hot tub -- we were put at ease immediately due to their no pressure, informative, friendly business manners. I was impressed with the huge selection of quality hot tubs for all needs and budgets. It was a great buying experience to include the site survey and delivery. In fact, despite some challenges with my backyard layout, the delivery could not have gone better and we were in our new hot tub that very night! We feel we got the best hot tub from the best store! Thank you, Clearwater Spas!
Verified 11/14/16 Lisa (Havre de Grace, MD)
Clearwater Spas was a pleasure to do business with. After reviewing other brands and dealers we decided to go with them based on how knowledgeable and customer focused the staff is.
Verified 11/12/16 Woodie (Elkton, MARYLAND)
The knowledge and professionalism was evident from the time I entered the store up until delivery of my Nordic hot tub. Scott was extremely helpful throughout the entire process.
Verified 10/24/16 Gary (Newark, DE)
Clearwater is the Bomb! :)
Verified 10/24/16 Tom and Susan (Wilmington, DE)
Great Hot Tub ! I use it on a regular basis - perfect size for me. Sales staff are excellent.
Verified 10/18/16 W. E.
My purchase of my Caldera Paradise Series spa was a wonderful experience. Scott and Martin are the best in the business!! I couldn't have asked for better men to get me up and running. Also, Karen, at the front desk at the store, has been helpful in purchasing products for my spa. If you don't purchase you spa from Clearwater, you're crazy!
Verified 10/18/16 Ann Marie (Middletown, DE)
A+ Hot Tub Store. Can't go wrong!!
Verified 10/18/16 Jennifer and Vince (Middletown, DE)
OUTSTANDING SERVICE FROM THE MOMENT WE WALKED THROUGH THE DOOR WE WERE GREETED WITH EXCEPTIONAL CUSTOMER SERVICE, THEIR KNOWLEDGE AND EXPERIENCE WAS INCREDIBLE. CANNOT SAY ENOUGH AMAZING THINGS ABOUT CLEARWATER SPAS AND THE ENTIRE STAFF. THE ENTIRE PROCESS FROM START TO FINISH WAS PHENOMINAL. WE LOVE CLEARWATERS SPAS!!!!
Verified 10/16/16 DEANNA & KEVIN (NEWARK, DE)
The staff at Clearwater Spas are the most knowledgeable and courteous I have encountered. This is my 2nd spa/hot tub and I wish I'd purchased them both here. To me their service after purchase is unmatched. I had a small issue and they were right out to fix it. Everyone I have had contact with in their store is extremely knowledgeable of there products. I often don't recommend places but I truly do recommend Clearwater Spas for the purchase of a spa/hot tub. It truly was a pleasant experience from start to finish. Plus our spa is great!
Verified 10/15/16 David (Carneys Point, NJ)
150 % Satisfied!! Don and his team were great. From the very first time we walked into the showroom till now. He's always there answering our questions and is a big wealth of knowledge when it comes to hot tubs. We couldn't of asked for better service when want we received. Two thumbs up.
Verified 9/26/16 Vince & Jenn (Middletown, DE)
What a great experience! We love our new hot tub, and appreciate the personalized expertise we got from Martin and Clearwater Spas. Thank you!
Verified 9/13/16 Ryan and Renee (Landenberg, PA)
Clearwater Spas is an old fashioned business. The owner know the products thoroughly, from a technological perspective. They really want your business, and do everything possible to make ownership of hot tub much better than one could expect.
Verified 8/30/16 Renee and Robert (Chadds Ford, PA)
Great Job!! Love the tub!
Verified 8/16/16 Robert and Constance (Wilmington, DE)
The entire experience could not have been better. Exceptional. In addition, the product is first rate quality.
Verified 7/28/16 Louis (Oxford, PA)
Amazing experience. By far, the most honest and knowledgeable spa professionals we ever met, and we went to 5+ dealers! Meticulous delivery and set up in a difficult situation. And, our spa is easy to maintain and use. Gladly recommend to any potential customers. 100% satisfied.
Verified 7/21/16 Kim (NEWARK, DE)
THE BEST
Verified 7/13/16 Janet (Newark, DE)
Great Sales, and Great set up. Love our new tub!
Verified 7/8/16 Paul Bailes and Julie (North East, MD)
Love the spa love the service very professional. thanks Karen
Verified 6/22/16 Brian (Newark, De)
Very pleased with our purchase. Excellent customer service! Will highly recommend to anyone interested in hot tubs! Thank you!
Verified 5/18/16 Terry and Jay (Havre de Grace, MD)
We wanted a high quality hot tub, and felt we were guided to the right spa for our needs.
Verified 5/11/16 Nancy Dean and Tom (West Grove, PA)
Very pleased with the whole experience!!
Verified 5/10/16 Michael (Wilmington, DE)
Sales people were nice and knowledgeable. The delivery install guys were awesome! The tub is perfect although I am still waiting for it to get to temp. Can't wait to climb in. Overall a great experience.
Verified 4/25/16 Julie Kirk and Paul (North East, MD)
Excellent service. Very knowledgeable and friendly.
Verified 4/9/16 Mark and Kathy (Wilmington, DE)
Pleasurable experience with a well informed and courteous staff.
Verified 3/16/16 Chris
Sales, Service was excellent. Product delivery and installation were timely. Would recommend your business to all.
Verified 2/22/16 John and Valerie (Rehoboth Beach, DE)
We went to the store to just look at and get a feel for buying a Hot Tub and were so impressed with the stores knowledge and the product that we purchased one. Great crew of employees at this store.
Verified 2/12/16 Michael (Wilmington, DE)
All products are high quality. The staff is very friendly.
Verified 2/2/16 Glenn (Rising Sun, MD)
As first time buyers, we are very appreciative of the knowledge and guidance of the team at Clearwater Spas. Every question was answered and we were very appreciative of the no pressure sales environment. From our initial visit to purchase and then delivery, we received top notch customer service. We are super pleased with our experience!!!!
Verified 2/2/16 Kristin & Sean (Middletown, DE)
We purchased a home with a tub from Clearwater Spas. And,were so impressed with the service, that we went to Clearwater Spas, when it was time to replace the 20 yr spa. This company stands by their product, and treats their customers well.
Verified 1/26/16 John Poulton and Lisa (Landenberg, PA)
We love our Caldera hot tub! Outstanding product! Don and his staff were professional throughout the process and delivered as promised. Did I say we love our hot tub...
Verified 1/18/16 Dennis (Middletown, DE)
We love our new Nordic spa! I have used it every evening since we got it and am very happy to finally own a hot tub. Was the best purchase ever!
Verified 12/7/15 Sandy and Linda (Wilmington, DE)
Some people say they provide superior service. Clearwater Spas actually does! Thanks.
Verified 12/4/15 Tony and Fran (Kennett Square, PA)
Great purchase experience with working with Don, Martin, and Scott. Definitely will recommend their services to anyone that I know that is looking to purchase a spa or receive service for their existing spa.
Verified 11/30/15 Curt (Middletown, Delaware)
I was very impressed with the selection in the store, as well as the knowledge of the different spa types. Very personable sales associates, who communicated with me throughout the purchase, and installation process.
Verified 11/17/15 Debbie (Upper Chichester, PA)
A great experience from start to finish!
Verified 11/12/15 Gwenn and John (Chesapeake City, MD)
Clearwater Spas was the first and only hot tub showroom we visited. Don spent a lot of time with us answering all our questions and didn't seem to mind our two toddlers climbing in and out of all the hot tubs in their store! Within an hour, we knew this is where we would be buying from. Their prices were fantastic. The best part though is that they include EVERYTHING in the price. No extra charges for steps, cover, delivery, set up, chemicals, etc. Don was very knowledgable and not the least bit pushy. We never felt any pressure to buy at all. Everything about the purchase went smoothly from the deposit to the installation and set up/training. They even referred us to an electrician who completed the necessary electrical work for us.
Verified 11/10/15 Elisa (Media, PA)
Superior product and terrific pre-sale information provided. Excellent pre-planning engineering help.
Verified 10/3/15 Jack (West Chester, PA)
Excellent buying experience. Service was exceptional, and staff very knowledgeable. Being my first time purchasing a spa, they put me totally at ease. Staff was very accommodating and answered all of my questions.
Verified 9/8/15 Juanita and Donald (Newark, DE)
Very professional and easy transaction. Don was very helpful with us making our decision on the selected hot tub.
Verified 9/2/15 Kenneth (Wilmington, DE)
Working with Don was first rate through the entire selection, purchase, delivery and setup experience. I would highly recommend Clearwater Spas
Verified 8/29/15 Scott (Newark, DE)
Working with Don to help us decide which hot tub to buy was highly informative and we're thrilled with our purchase.
Verified 8/6/15 Scott and Tammy (Newark, DE)
Extremely knowledgeable, fairly priced, local service, and dependable.
Verified 7/13/15 Linda Miller/Richard (Middletown, DE)
Very impressed by the way Don and staff handled our order. They worked to fit our landscaping schedule and even sold us the new model they wanted to keep in the showroom. All around a great experience!
Verified 7/8/15 Henry
Great Experience...Start to Finish!
Verified 7/1/15 Justine (Newark, DE)
we were referred by friends and now we know why. Wonderful, honest, sales staff. No high pressure, and a terrific installation crew. Martin took great care of us and Karen always followed up and kept us up with delivery details.
Verified 7/1/15 Kathy and Steve (Wilmington, DE)
We are extremely pleased with the purchase, installation, and the product. Staff was very helpful.
Verified 6/23/15 joel and Gen (Elkton, MD)
We are extremely pleased with the purchase, installation, and the product. Staff was very helpful.
Verified 6/23/15 joel and Gen (Elkton, MD)
Everyone was very courteous and timely with service, etc.
Verified 6/5/15 Debbie (Wilmington, DE)
Don gave exemplary customer service. And the spa, well its absolutely gorgeous! My family and I enjoy getting in along with the occasional Barbie dolls. I couldn't be happier with my purchase and experience with Clearwater Spas!
Verified 5/13/15 Julie (Newark, DE)
I am 71+ yrs. old. I have a "personal" spa for 40 + years, (my wife never used). I recently purchased my latest at Clearwater. Don and his staff, including the service dept. were professional, knowledgeable, on time (in this day and age) & FRIENDLY. I use my spa approx. 365 days a year (except during lightning), umbrella during rain. In addition to a great spa, efficient service and helpful advice, I had a ball! This was the most fun I ever had while buying something and during the follow up. My wife enjoys this spa! P.S. I referred my (spa owning) nephew to Don only to find out he is already a Clearwater customer.
Verified 5/10/15 Myles(86) and Diane(99) (Newark, DE)
Lana was great to work with. Answered all our questions. No pressure, and kept us informed of status. We love our Spa!
Verified 3/17/15 Maureen and Derek (Newark, DE)
The staff at Clearwater Spas, Inc. are amazing. We have been looking at hot tubs for about 2 years now and they have been a tremendous help to us. They are very knowledgeable about their products and are dedicated to making the experience great. Thank you!
Verified 3/5/15 Steve (Wilmington, DE)
We were blown away by the service we received at Clearwater. We had a complicated install and they made it a breeze.
Verified 2/6/15 Rick (Wilmington, DE)
Will recommend Clearwater Spas to anyone-very happy with our new hot tub. Was a pleasure dealing with Clearwater, from start to finish. You all made it easy to get a hot tub! Thanks.
Verified 2/6/15 Bill and Kathy (Garnet Valley, PA)
I purchased my spa 12 years ago! These folks STILL care care of me. I had problems last night with my spa and Scott was out this morning to fix it! This is the place to get your hot tub
Verified 1/27/15 Patricia
I purchased my spa 12 years ago! These folks STILL care care of me. I had problems last night with my spa and Scott was out this morning to fix it! This is the place to get your hot tub
Verified 1/27/15 Patricia
The perfect therapy! Thank you.
Verified 1/22/15 Dale and Deborah (Middletown, DE)
Unbelievable staff. Everyone friendly and knowledgeable... from sales, delivery/setup and owner.
Verified 12/30/14 John and Sharon (Wilmington, DE)
We are very happy with our purchase. They were very professional with the installation, and with providing technical support. This is our second hot tub purchase from Don!
Verified 11/19/14 John and Cathy (Clayton, DE)
Couldn't be happier with the whole process. Had a few learning issues with balancing the water after the initial delivery and startup. Called on a Saturday and got some advise. Don called on Sunday from his home to follow up with me to see how I was making out. That is outstanding service.
Verified 10/6/14 Gary K (CHESAPEAKE CITY, MD)
Totally satisfied with Clearwater Spas' staff, from showroom personnel to sales, to delivery, and lastly to the staff member who provided one-on-one tutoring on how to maintain our hot tub. Thanks for such great service!
Verified 10/1/14 Eileen R. (Woolwich, NJ-New Jersey)
Great Service, and concern for customers
Verified 9/27/14 Jim (Elkton, MD)
It was a great experience. Friendly, knowledgeable, and a quick delivery.
Verified 8/25/14 Maria (Bear, DE)
It was a pleasure working with Lana in the store but the delivery guys were exceptional! They were very knowledgeable and did an outstanding job.
Verified 8/22/14 Jules (Oxford, PA)
I very happy with my purchase of my hot springs tub. Clearwater spa exceeded my expectations from the start of the sale to delivery. Don & staff were very professional with all my needs and questions, I had after the sale & delivery. I would encourage any one looking to buy a hot tub to buy from Clearwater spa. Quality hot tubs with excellent sales and service and avoidable price.
Verified 8/21/14 Larry W. (New Castle, Delaware)
Clearwater Spas is THE only place to buy a spa. They sell and service quality spas. A spa is only as good as the service you receive. Service here is top-notch from the decision-making process to redelivery onsite inspections to deliver & setup. We couldn't be happier. During a recent power outage, we were worried about the pipes freezing. They put our mind at ease by agreeing to come out to drain and winterize if the power was out for one more day. Where do you get service like that? At Clearwater Spas--thanks for such excellent service!!
Verified 7/3/14 Roberta (Avondale, PA)
Highly recommend-Don follows through on the delivery and work.
Verified 6/24/14 rick (avondale, PA)
Excellent service,from beginning to end. Everyone we encountered was knowledgeable and helpful.
Verified 6/20/14 Tom and Ann (Wilmington, DE)
It has been a year since we purchased our hot tub from Clearwater Spas. Without a doubt this purchase ranks as the all around best buying experience we have ever had. Our salesperson, Karen, was very knowledgeable,answered all of our questions and gave us the information we needed to select the hot tub that best fit our needs. The installation team was professional and addressed every detail to get us started. Over the past year we have enjoyed our hot tub countless times summer, fall, winter, and now spring and we continue to ask ourselves why we waited so long to enjoy the unique hot tub experience. That positive experience is all the better knowing that we have Don and his team always available to answer questions. if needed.
Verified 5/17/14 Ed and Joanne (Landenberg, Pennsylvania)
Our association began totally by accident. My wife and I had purchased a hot tub from another dealer in the area and we were waiting for a set-up date. Questions came up in our minds and we were unable to obtain answers from the selling dealer. We visited Clearwater Spas once, found the answers we needed and from the way Don and his staff impressed us, along with their product/service line, we cancelled our initial purchase and went with Clearwater. The set-up process and all pertaining to this first Spa Experience went better than ever coulkd have been expected. In two (2) months we shall have our second anniversary with this spa, and with Clearwater Spas... we have only GOOD EXPERIENCE with the product we purchased and the wonderful service we receive. We would not hesitate recommending Clearwater Spas to anyone... they are "Fantastic"
Verified 5/5/14 Peter (Newark, Delaware)
Good Service. Friendly/Accommodating sales people.
Verified 4/26/14 Jim and Jackie (Newark, DE)
We are very happy with the service. And the entire buying/delivery service. Great people! Good Experience!
Verified 4/2/14 Maureen (Wilmington, DE)
Great Service! Quality product.
Verified 3/26/14 Suzanne (Newark, DE)
Big showroom with many models to choose from. Was not automatically steered to the most expensive models. Received good advice on picking the right model. Couldn't be happier with the whole experience, including the delivery and set up.
Verified 3/14/14 Darryl (Landenberg, pa)
We are very happy that Clearwater Spas was recommended to us. Their staff is excellent, very knowledgeable. Took their time answering ALL our questions. We tell everyone about them.
Verified 2/4/14 Paul and Lisa (Bear, DE)
Great Customer Service. Always answered questions and returned calls.
Verified 2/4/14 Tom and Vicky (Wilmington, DE)
Very professional-No pressure to buy.
Verified 2/4/14 David (Elkton, MD)
Incredible service. Always answered and helped with phone calls. Great people! Big purchase, but, they eased all questions. I'd recommend them anytime.
Verified 1/13/14 Todd and Debbie (Newark, DE)
Clearwater Spas is a first rate company, offering the best service, attention to detail, and knowledge of product.
Verified 12/30/13 Anne (Chadds Ford, PA)
Showroom display is Excellent, & Sales staff is knowledgeable, & friendly.
Verified 12/16/13 Clint and Ro (Landenberg, PA)
Clearwater Spas was a pleasure to work with. They helped us find the perfect hot tub for our family. And, delivery and service were excellent.
Verified 12/4/13 Matt (Wilmington, DE)
Great Experience!
Verified 12/3/13 Pam (New Castle, DE)
"Professional, Helpful, Knowledgeable. Clearwater Spas exemplifies the epitome of a Spa dealer. The customer service continues even after they have your money. Buy your spa here. You won't be sorry."
Verified 12/2/13 Gari and Peter (Wayne, PA)
Our experience from beginning to end was fabulous. Everyone we were in contact with were pleasant, helpful, and knowledgeable. We feel there was nothing you would not do for us. Amazing service!
Verified 11/23/13 Gary and Sherrie (Oxford, PA)
Excellent Experience. Great selection of products/spas on display. Knowledgeable sales people. Low key and informative during sales visit to store.
Verified 11/14/13 Max and Kathleen (Kennett Square, PA)
Clearwater's service is excellent! This is our first spa and they taught us all we needed to know to take good care of it. We would definitely recommend them to our friends and co-workers!
Verified 9/26/13 Will and Pat (Newark, DE)
One word "PROFESSIONAL".
Verified 9/25/13 George,Pat (West Grove, Pa)
You folks are great to work with, both before and after the sale
Verified 5/8/13 Peter and Rayanne (Pennington, NJ)
One of my "Top Ten" purchases of my lifetime.
Verified 5/8/13 Richard and Phyllis (Clayton, DE)
Although I don't know of one who is in the market at the present time, you will get referrals from me in the future.
Verified 1/8/08 Lou (PA, 19311)
Wer are delighted with our new spa and knowing we have support is a call away
Verified 8/28/06 Len and Barb (Wilmington, DE)
Thanks! Nice job! Great service!
Verified 9/16/05 Don (Elkton, MD)
I wanted to buy a spa for a long time. I am very pleased with my selection and your staff. Everything worked out great. Thanks again.
Verified 7/12/05 Sally (Wilmington, Delaware)
The entire experience in dealing with Clearwater left me thinking, that there certainly are alot of nice and competent people in the world.
Verified 5/10/05 Gary (Elkton, MD)
Excellent Follow-up service & assistance which continued after the sale
Verified 10/15/04 Jill (Newark, DE)
Don Adams spent alot of time with us even after hours explaining in great detail all we nedded to know about our spa purchase
Verified 9/13/04 Todd (Kennette Square, PA)
I am very particular when shopping, especially when making a large purchase, I have no complaints and am very pleased with my entire experience.
Verified 8/12/04 Jeff (Newark, DE)
We really enjoy our spa and would recommend others to your store Thanks you for all of your time spending with us and helping us!
Verified 8/10/04 Mike & Joyce (Smyrna, DE)
Everyone was very nice & helpful. Keep upi the good work!
Verified 4/23/04 Jackie (Newark, DE)
Excellent experience, very pleased with product... look forward to continued business
Verified 3/25/04 Dane and Cindy (Newark, DE)
Keep up the good work! One of the most satisfying large dollar purchases we have ever made. Installation crew was excellent!
Verified 7/16/03 Keith & Judy (Wilmington, DE)
Great sales staff and delivery crew. Answered all my questions and then some. Never felt rushed or pressured. We are really enjoying the spa. Thanks again. Very happy customers
Verified 6/27/03 Frank & Elizabeth (Wilmington, DE)