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Aqua Rec's of Gig Harbor

Aqua Rec's of Gig Harbor

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3123 56th St NW
Gig Harbor, WA 98335
Phone: (253) 649-4593

Gig Harbor, WA

Aqua Rec's is the Puget Sound region's #1 choice for swimming pools, hot tubs, and spas, along with gas, wood, and pellet burning fireplaces. With nearly four decades of experience in the industry, we are the area experts for swimming pools, spas, and stoves, servicing more customers than any other company in the region.

We are a family-owned business that started in a small garage back in 1976. In the forty years since the beginnings of our small swimming pool and spa dealership, we have become an industry leader due to our commitment to helping our customers save money while getting the pool, spa, or fireplace of their dreams. Aqua Rec's retail division, Fireside Hearth N' Home, is one of the largest pool builders, spa dealers, and provider of fireplaces in the area.

Business Profile of Aqua Rec's of Gig Harbor

Store Hours: • Mon-Sat 10am-6pm
• Closed Sunday
Store Manager: Jim Smith
Inventory: • Pools
• Spas
• Fireplaces
View All...
Office Type: • Sales
• Design
• Installation
• Renovations
• Service
Manufacturers: • Alfresco
• Big Green Egg
• Bullfrog Spas
• Cal Spas
• Cardinal Systems
• Catalina Spas
• Clearwater Spas
• Enviro
View All...
Serving Areas: • Puyallup
• Bonney Lake
• Tacoma
• Gig Harbor
• Fircrest
• Woodinville
• Pierce County
• King County
• Thurston County

Customer Reviews

Thank you, Aqua Rec's, for helping me with my spa purchase. I just appreciate your honesty, your patience throughout the process, and really appreciate there being no pressure to buy. I will be recommending your company to anyone I know who is looking for a new hot tub. So glad you now have a store in Gig Harbor as well so we can get our chemicals more local too. Thanks. Gina
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Andy was great selling me on the Blazeking wood stove I was interested in. The burn times of the stove are incredible. I would recommend this company and product to anyone I talk to. The installers were on time, very professional, and also were very kind to my dogs as well. Great people, great experience overall.
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Brian was wonderful and knew the answers to the questions.
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Sarah is very friendly, helpful, and professional.
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From start to finish. Purchase experience was very enjoyable.
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Stopped in bromine reading would not register. I purchased my tablets elsewhere. The female clerk title be utvwas beacse my tablets had too much added byproduct . Spent 100.00 bought new bromine tablets from her. Got home and compared tablets with theur tablets...NO DIFFERENCE. Simply added the school treatment and problem solved. Attempted to return in open tablets..oh they do not refund chemicals.
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We love our Quadra-Fire Santa Fe. Great stove for our addition and great price. The best part was the installers and the follow up. They even delivered pellets when we were out of town. Thanks Aqua Rec’s. We will Be back to buy a spa soon and will recommend you to everyone we know. Bruce
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Good products at half the price anywhere else. Sale was smooth. Installer left the hood to my chimney out of place allowing rain to pour down my chimney. Installer also stole the new $35.00 chimney cap I had installed myself only a month earlier. Sales told me the installer would come out to correct the problem but never showed. DO NOT TRUST the installation. Watch them closely to make sure there are no shortcuts and nothing is taken that they do not own.
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Chris Kovac at Aqua Recs has been a pleasure to work with. They have gone above and beyond to exceed our expectations. We have been treated more than fair. We researched many pool companies before committing to use Aqua Rec. We would more than recommend them to anyone in the area looking to build a pool!!
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Chris Kovac at Aqua Recs has been a pleasure to work with. They have gone above and beyond to exceed our expectations. We have been treated more than fair. We researched many pool companies before committing to use Aqua Rec. We would more than recommend them to anyone in the area looking to build a pool!!
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The salesman, David Erwin, was very knowledgeable and a pleasure to work with. He told me the fireplace should be in within a week. The next Saturday I called to see if it was in yet. I was instructed to call the warehouse and then spoke with a woman who I would characterize as not rude, but less than professional. The fireplace hadn't arrived yet. I was told it would probably be a couple more days. I didn't hear anything all week so I called again the next Saturday. The fireplace had arrived during the week but I did not get any call to let me know it had arrived. I would expect that courtesy from your business. When I arrived to pick the fireplace up the workforce I dealt with didn't seem to care if I was there or not. During the loading procedure the forklift driver would have run into my truck had I not shouted stop. I work around forklift drivers every day and know how skilled drivers operate. This man lacked basic skills. He had placed chimney parts on top of the crate and as he was driving pieces fell off onto the ground. I also could have used some help securing the load but as soon as it was in the back of my truck everybody disappeared. I didn't rate the quality of the product as I have yet to install it. I also didn't rate the delivery crew as I picked it up myself. Your salesman, David was great. The rest of the employees I experienced were less than impressive.
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Lied to from the beginning. 4 months after delivery still waiting on equipment that was to come in the purchase price. Missing extra lights in spa that we purchased also.
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We paid over $500 less than another shop quoted us for the exact same product. They were busy so we had to wait a month for installation, but they delivered when promised.
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Awesome
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First the cement pad was installed by Aqua Rec crew incorrectly. Thankfully Aqua Rec paid my contractor to repair it. The cabana was delivered and set up 9/4/2017. It had a damage window that has yet to be replaced. The lock to the door was misplaced by the staff and took over 2 weeks for someone to purchase a lock locally and install it. The swim spa was damages and small nicks and chips on the sides of the pool itself. It has yet to be repaired. We kept getting excuses that the Cal Spa representative would contact us. Nothing yet-today is 12/13. We have been promised by Rick that this all would get done. It is unfortunate that the customer service is so poor in responding to the needed issues of the customer. we paid them on time at least they could fix the resulting issues of my purchase in a timely manner
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Mike & Megan did a quick, professional job of installing. Made sure everything worked well, and they cleaned up.
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Staff was knowledgeable and professional. Mark was very helpful and patient setting up building final inspection. Would highly reccomend
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Just happy you guys have customer service oriented help now. The last couple years was very curious with rude and disinterested help. Glad this is fixed.
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was interested in a salt water system and Chris educated me in the pros and cons so I could make an informed decision. he even came out to the house to review the maintenance process
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I was interested in a salt water system and Chris educated me in the pros and cons so I could make an informed decision. he even came out to the house to review the maintanence process
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We contracted with you to handle our pool this summer. When first trying to clean the pool it was very dirty but the water was clear. Instead of vacuming up the dir t at the bottom they brushed it around to make the filter handle it, turning a job that could have been done in a day into a several week ordeal. Then when the pool opened (in large part to my own vacumning of the pool(why do I pay you)) it had a green tinge for the first week. When I happened to be able to talk to the technician about it he says "It looks blue to me" at which point I asked him to take off the blue cover so he can see that it is in fact green. Since then they have never put in enough cholrine so the pool has been hazy all summer. When I suggested they change the filter sand I was told that it would be $5000 to replace both filter tanks. instead of the more reasonable $1200 or so to replace the sand in the filter. Feeling confident that you were trying to rip me off I had to do it myself (why do I pay you?) continuing to do a piss poor job. we failed the health departments inspection. When I have time to take care of the pool I can get it clear in a day. However I PAY YOU TO DO IT!!! You are the worst pool company I have ever had the misfortune to deal with and I will be telling every social media/BBB about this horrible experience. You'd be fired now if it wasn't the end of summer and I don't have the time to find a replacement company. Today I went to the pool room to find that the technician left the filter going to waste and drained the pool to below the skimmers and the engine was running dry all day. I imagine it is fried but I havenot had the time to verify yet. I called to complain but couldn't even leave a message. Your company sucks!
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Walked into purchased items for my pool nobody was present I felt like I was intruding or interrupting very dissatisfied very unprofessional I told the salesman sorry about interrupting as you were sitting in the back room doing nothing
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We were promised by the owner (Bruce, I believe) that the difficulty with the pool "sanding" and painting that appeared once the job was completed would be fixed when the "pool season" was over. Multiple attempts with various employees to have he issues addressed have not been responded to. Pool was never corrected.
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Very helpful and understanding
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Very helpful and understanding
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Management / operations unresponsive. Delayed and sometimes no return call at all. Services/work orders delayed as well.
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Tub was to be delivered within two weeks. We had to make the calls to you. I think your to busy to call and plan deliveries. I bought a new tub. I had to call twice and ask when I was getting it. I did not call till after the promised date. We shouldn't have to do that. We asked to please make sure the jet pack came in and the ozinater was installed. We asked twice. Our new tub came. They took a jet pack off another tub. Looks really bad. Doesn't even match our Tub. Will you fix that ???? Asked delivery guy to show me ozenator. Oops, someone dropped the ball. No ozenator. As a customer. I should not need to ask that it got done. Sales people great Delivery guys great Product great Will I recommend your company? Will I get the right jet pack? Every time I get in my new hot tub the first thing I look at is a jet pack that's WRONG. But it feels good. You had three weeks to get it wright before delivery. Gary
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Tub was delivered and electrician wired in filled tub and found a small leak in one of the jet lines. I reported it Sunday. It is Wed and I have not heard back about getting the leak fixed
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There was miscommunication on delivery date so we got tub much later than expected. Tub arrived with slight damage and we are still waiting to get it fixed but Rick in production has been pretty good with communication. Delivery guys were great and set it down right where we needed it and set up went well.
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I drove from Graham Washington to the Woodinville store because that's where I purchased my first tub I believe in 1991. I bought my second one in a different house in 2003 found it to be much more upgraded and loved it. So naturally when I want another hot tub in another home I wasn't going anyplace else the delivery staff awesome, knowledgeable, strong. As I'm a disabled veteran now I was unable to assist them they drop my 400 pound hot tubs smoothly in to the deck position I had created. With quick assembly of everything else even though it was 7 p.m. they had worked a very long day. On Monday the "Rock Electric" team came and installed the electrical in hot tub. They walked me through all the chemicals, and then checked The test strip. VERY KNOWLEDGEABLE. IT was heated up by the next morning. I had a little problem figuring out the Jets and Rick THorton from the Tacoma store gave me a call and talked me through getting my Jets setup he was very professional as I was getting very frustrated
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The only thing we would have changed would have been a bit longer on how to refill, when to check chemicals, etc. It was brief and it was mostly our fault because we didn't have power at the time of delivery. Thank you.
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Jim was professional in that he talked cost with my husband, but also was knowledgeable & showed us the fancier stoves I wanted!
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I have bought the pellets from them before. They are always nice & helpful. This time I did sit for about 15 minutes because the guy forgot to come over & get me my product. It was really no big deal when put together with all my other times. ALWAYS pleasant experience
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We got a wood insert through the wood replacement program and just love it! We basically heat our entire home with the wood insert. Thank you, Aqua Rec's!
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We recently purchased a home with a spa. Having never had one before we have reached out, repeatedly, to you folks and have been treated with courtesy, humor, understanding and lots of information (some of which we actually retain!). Our new home also had a non functioning pellet stove which we replaced with one of your gas stoves which looks beautiful in our family room. We greatly appreciate your time and wisdom and will be repeat customers for,the foreseeable future. Thank you so very much. Mike and Joyce
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Love my new woodstove and so thankful for the time you took in walking me through what was the best product to purchase. We are building another home soon and will be back for another. Thanks for everything and your installers were amazing. I know you told me you felt blessed by the installers you had in your business, but they were everything you told me they would be. Thanks again!~ John!
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Probably will not refer them to others. Some important things should have been told. End of sale after purchased was not right. So I take ownership on..took day off to be there for install..they were 4 hrs late...wanting to reschedule..already missed work..I get it ..no big deal things happen..but we couldn't get hot tub to work..they came out LOOKED ..my contractor did it wrong..my contractor fixed it..but never was I told from them coming out I would be charged..a i vouce was sent to me in mail...WOW...
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The sales experience was really good at the Puyallup Fair. It took a little longer that I would have liked to get the stove installed, and after installing, I had to 3 services calls to fix a problem, but they handled it without a problem. The Clean Burn Pellets are crap and should never be burned in any pellet stove.
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Thank you guys for just deliverying an awesome product. Your installation department was amazing. I have already referred many customers to your stores. way to go: keep doing what your doing!
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Corey did a great job. Was very helpful and courteous. Overall great experience.
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Aqua Rec's installed an amazing fireplace, a great new spa, and most of all an in-ground swimming pool that exceeded our expectations. The pool is the center of our backyard and Chris, Dan, Trigve and his crew did an amazing job. So glad we committed all our business to you guys! You all rock and thanks again!
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I purchased the fireplace at the Puyallup Fair so the pertinent above rankings are for there. In early December, I went to the Bonney Lake store to confirm and set an installation date. At that time, I added an additional $900 to the original $100 as downpayment. Installation was scheduled for Jan. 12. On Jan. 5, I visited the Tacoma store and talked to their 'financial rep' with the hope of paying $1400 more that day and pushing the final payment of $993 to the first week of February. (I'm 70 years old and retired and get paid on the first of every month. I had hoped that I wouldn't have to dip into a savings account) The rep agreed and I gave him a check for $1400 on Jan. 5th. Leaving a balance of $993. Well, some dude at the office disagreed and I received a call that the entire balance was do at installation. So, I scrambled and moved money to cover the bill. The payment was a herky-jerky affair. If an agreement is reached then it's quite un-profressional to then back out. Hence the "2" rankings above ....
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First experience buying a hot tub in western WA. Absolutely fantastic experience.Chris was great. I walked in the door and left :20 later with exactly the hot tub I wanted. Very professional in every way and the delivery crew did exactly what I asked. Would recommend this business to anyone.
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David Erwin was extremely polite, kind and professional and did everything to please us.
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Good value. Good service. Prompt and on time at our cabin in Tenino. Professional and knowledgeable in hookup to present chimney.
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Now that the installer Mike Torrence is no longer at AquaRecs business and quality have returned. I called to make sure he was no longer employed there and therefore returned. Bought my stove before this at Wallace and have to say AquaRecs does a great job now that that Torrence person is gone! He did a real number on us while employed by your company.
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Great experience!
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Great business
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Excellent experience
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we would pass your name on, and we have in the past!
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downtown tacoma site most helpful personell
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Great salesperson. Knowledgeable and did not pressure us! Very pleased with the woodstove.
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Great service. Thank you.
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You keep surprising me with your customer courtesy and desire for customer satisfaction.
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Overall I am very happy with my purchase.
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Great installation crew!
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Thanks for the great help in making the right decision and the super job of delivery and installation.
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We appreciate the great customer service.
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We love our new gas insert! We wish we would have installed it sooner.
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We are a general contracting firm and will use your company for our needs in the future
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