We create a fully-customized customer satisfaction survey for your business to capture critical information from your clients about the following subjects:
Then, you provide us with your customers' contact information via a secure online portal, and we help you deliver these surveys and collect responses in a variety of ways, online and offline:
We build a customized online business profile for your business, featuring your own branding, a description of your business, and the ratings and reviews from your customers.
We provide you with private, password-protected reports showing the feedback submitted from your customers. This feedback is valuable to you, often pinpointing areas of weakness that you can address with your staff to improve your clients' experiences. Over time, this feedback enables you to measure your success in building satisfied customers.
Because each submitter is identified as a client of your business, you can also follow up personally with them to ensure that any areas of disappointment are resolved to their satisfaction, and show them that customer service is important to your business. This personal attention can turn your most dissatisfied clients into happy, repeat customers!
Along with submitting feedback about your business, your customers can send you referrals through Star Ratings USA, identifying their friends and acquaintances who might also be interested in your services or products. This creates a regular stream of potential new customers, putting you in the perfect position to contact them with a phone call to introduce yourself and your business.
Our "thank-you" gifts have been shown to leave a great impression with customers, motivating them to continue to come back to you with their repeat business, time and time again. These happy customers can be your best assets, spreading the word about your business to others and supporting you with consistently positive reviews!