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Aqua Rec's of Fircrest

Aqua Rec's of Fircrest

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1221 Regents Blvd
Fircrest, WA 98466
Phone: (253) 565-4763

Fircrest, WA

Aqua Rec's is the Puget Sound region's #1 choice for swimming pools, hot tubs, and spas, along with gas, wood, and pellet burning fireplaces. With nearly four decades of experience in the industry, we are the area experts for swimming pools, spas, and stoves, servicing more customers than any other company in the region.

We are a family-owned business that started in a small garage back in 1976. In the forty years since the beginnings of our small swimming pool and spa dealership, we have become an industry leader due to our commitment to helping our customers save money while getting the pool, spa, or fireplace of their dreams. Aqua Rec's retail division, Fireside Hearth N' Home, is one of the largest pool builders, spa dealers, and provider of fireplaces in the area.

Business Profile of Aqua Rec's of Fircrest

Store Hours: • Mon-Sat 10am-6pm
• Closed Sunday
Water Lab: • Mon-Sat 11am-5pm
• Closed Sunday
Store Manager: John Gronewold
Inventory: • Pools
• Spas
• Fireplaces
View All...
Office Type: • Sales
• Design
• Installation
• Renovations
• Service
Manufacturers: • Alfresco
• Big Green Egg
• Bullfrog Spas
• Cal Spas
• Cardinal Systems
• Catalina Spas
• Clearwater Spas
• Enviro
View All...
Serving Areas: • Puyallup
• Bonney Lake
• Tacoma
• Gig Harbor
• Fircrest
• Woodinville
• Pierce County
• King County
• Thurston County

Customer Reviews

Thank you, Aqua Rec's, for helping me with my spa purchase. I just appreciate your honesty, your patience throughout the process, and really appreciate there being no pressure to buy. I will be recommending your company to anyone I know who is looking for a new hot tub. So glad you now have a store in Gig Harbor as well so we can get our chemicals more local too. Thanks. Gina
Satisfied Review Verified CustomerVerified Customer
 

Walked into purchased items for my pool nobody was present I felt like I was intruding or interrupting very dissatisfied very unprofessional I told the salesman sorry about interrupting as you were sitting in the back room doing nothing
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We were promised by the owner (Bruce, I believe) that the difficulty with the pool "sanding" and painting that appeared once the job was completed would be fixed when the "pool season" was over. Multiple attempts with various employees to have he issues addressed have not been responded to. Pool was never corrected.
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Very helpful and understanding
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Very helpful and understanding
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Management / operations unresponsive. Delayed and sometimes no return call at all. Services/work orders delayed as well.
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Tub was to be delivered within two weeks. We had to make the calls to you. I think your to busy to call and plan deliveries. I bought a new tub. I had to call twice and ask when I was getting it. I did not call till after the promised date. We shouldn't have to do that. We asked to please make sure the jet pack came in and the ozinater was installed. We asked twice. Our new tub came. They took a jet pack off another tub. Looks really bad. Doesn't even match our Tub. Will you fix that ???? Asked delivery guy to show me ozenator. Oops, someone dropped the ball. No ozenator. As a customer. I should not need to ask that it got done. Sales people great Delivery guys great Product great Will I recommend your company? Will I get the right jet pack? Every time I get in my new hot tub the first thing I look at is a jet pack that's WRONG. But it feels good. You had three weeks to get it wright before delivery. Gary
Satisfied Review Verified CustomerVerified
 

Tub was delivered and electrician wired in filled tub and found a small leak in one of the jet lines. I reported it Sunday. It is Wed and I have not heard back about getting the leak fixed
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There was miscommunication on delivery date so we got tub much later than expected. Tub arrived with slight damage and we are still waiting to get it fixed but Rick in production has been pretty good with communication. Delivery guys were great and set it down right where we needed it and set up went well.
Satisfied Review Verified CustomerVerified
 

I drove from Graham Washington to the Woodinville store because that's where I purchased my first tub I believe in 1991. I bought my second one in a different house in 2003 found it to be much more upgraded and loved it. So naturally when I want another hot tub in another home I wasn't going anyplace else the delivery staff awesome, knowledgeable, strong. As I'm a disabled veteran now I was unable to assist them they drop my 400 pound hot tubs smoothly in to the deck position I had created. With quick assembly of everything else even though it was 7 p.m. they had worked a very long day. On Monday the "Rock Electric" team came and installed the electrical in hot tub. They walked me through all the chemicals, and then checked The test strip. VERY KNOWLEDGEABLE. IT was heated up by the next morning. I had a little problem figuring out the Jets and Rick THorton from the Tacoma store gave me a call and talked me through getting my Jets setup he was very professional as I was getting very frustrated
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The only thing we would have changed would have been a bit longer on how to refill, when to check chemicals, etc. It was brief and it was mostly our fault because we didn't have power at the time of delivery. Thank you.
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Jim was professional in that he talked cost with my husband, but also was knowledgeable & showed us the fancier stoves I wanted!
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I have bought the pellets from them before. They are always nice & helpful. This time I did sit for about 15 minutes because the guy forgot to come over & get me my product. It was really no big deal when put together with all my other times. ALWAYS pleasant experience
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We got a wood insert through the wood replacement program and just love it! We basically heat our entire home with the wood insert. Thank you, Aqua Rec's!
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We recently purchased a home with a spa. Having never had one before we have reached out, repeatedly, to you folks and have been treated with courtesy, humor, understanding and lots of information (some of which we actually retain!). Our new home also had a non functioning pellet stove which we replaced with one of your gas stoves which looks beautiful in our family room. We greatly appreciate your time and wisdom and will be repeat customers for,the foreseeable future. Thank you so very much. Mike and Joyce
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Love my new woodstove and so thankful for the time you took in walking me through what was the best product to purchase. We are building another home soon and will be back for another. Thanks for everything and your installers were amazing. I know you told me you felt blessed by the installers you had in your business, but they were everything you told me they would be. Thanks again!~ John!
Satisfied Review Verified CustomerVerified
 

Probably will not refer them to others. Some important things should have been told. End of sale after purchased was not right. So I take ownership on..took day off to be there for install..they were 4 hrs late...wanting to reschedule..already missed work..I get it ..no big deal things happen..but we couldn't get hot tub to work..they came out LOOKED ..my contractor did it wrong..my contractor fixed it..but never was I told from them coming out I would be charged..a i vouce was sent to me in mail...WOW...
Satisfied Review Verified CustomerVerified
 

The sales experience was really good at the Puyallup Fair. It took a little longer that I would have liked to get the stove installed, and after installing, I had to 3 services calls to fix a problem, but they handled it without a problem. The Clean Burn Pellets are crap and should never be burned in any pellet stove.
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Corey did a great job. Was very helpful and courteous. Overall great experience.
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Aqua Rec's installed an amazing fireplace, a great new spa, and most of all an in-ground swimming pool that exceeded our expectations. The pool is the center of our backyard and Chris, Dan, Trigve and his crew did an amazing job. So glad we committed all our business to you guys! You all rock and thanks again!
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Thank you guys for just deliverying an awesome product. Your installation department was amazing. I have already referred many customers to your stores. way to go: keep doing what your doing!
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I purchased the fireplace at the Puyallup Fair so the pertinent above rankings are for there. In early December, I went to the Bonney Lake store to confirm and set an installation date. At that time, I added an additional $900 to the original $100 as downpayment. Installation was scheduled for Jan. 12. On Jan. 5, I visited the Tacoma store and talked to their 'financial rep' with the hope of paying $1400 more that day and pushing the final payment of $993 to the first week of February. (I'm 70 years old and retired and get paid on the first of every month. I had hoped that I wouldn't have to dip into a savings account) The rep agreed and I gave him a check for $1400 on Jan. 5th. Leaving a balance of $993. Well, some dude at the office disagreed and I received a call that the entire balance was do at installation. So, I scrambled and moved money to cover the bill. The payment was a herky-jerky affair. If an agreement is reached then it's quite un-profressional to then back out. Hence the "2" rankings above ....
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First experience buying a hot tub in western WA. Absolutely fantastic experience.Chris was great. I walked in the door and left :20 later with exactly the hot tub I wanted. Very professional in every way and the delivery crew did exactly what I asked. Would recommend this business to anyone.
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David Erwin was extremely polite, kind and professional and did everything to please us.
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Now that the installer Mike Torrence is no longer at AquaRecs business and quality have returned. I called to make sure he was no longer employed there and therefore returned. Bought my stove before this at Wallace and have to say AquaRecs does a great job now that that Torrence person is gone! He did a real number on us while employed by your company.
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Good value. Good service. Prompt and on time at our cabin in Tenino. Professional and knowledgeable in hookup to present chimney.
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Great experience!
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Great business
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Excellent experience
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we would pass your name on, and we have in the past!
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downtown tacoma site most helpful personell
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Great service. Thank you.
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Great salesperson. Knowledgeable and did not pressure us! Very pleased with the woodstove.
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Thanks for the great help in making the right decision and the super job of delivery and installation.
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Great installation crew!
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Overall I am very happy with my purchase.
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You keep surprising me with your customer courtesy and desire for customer satisfaction.
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We appreciate the great customer service.
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We love our new gas insert! We wish we would have installed it sooner.
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We are a general contracting firm and will use your company for our needs in the future
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