of recent customersrecommend this business
West Coast Factory Direct Hot Tubs
info@vancouverislandhottubs.com
https://vancouverislandhottubs.com
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#2-4151 Mostar Road
Nanaimo, BC V9T 6A6
Phone: 250-585-0326
Nanaimo, BC
This approach makes us very different from your typical hot tub retailer. You’ll see the difference in price, selection, quality and service. After 20 years in the hot tub business, we know a little about hot tubs and we’re more than happy to share that knowledge with you. Tell us what you’re looking for. We’ll listen first and then we’ll help you to make the right decision regarding your hot tub purchase.
Business Profile of West Coast Factory Direct Hot Tubs - Nanaimo, BC
| Office Type: | Sales & Service |
|---|---|
| Store Hours: |
• Mon-Fri 10am-5pm • Sat 10am-4pm • Sun Closed |
| Inventory: |
• Hot Tubs • Swim Spas • Accessories • Chemicals |
| Manufacturers: |
• American Whirlpool • MAAX Spas • PowerPool • Vita Spa • Viking spas |
|---|
| Service Area: |
• Nanaimo • Victoria • Tofino • Vancouver Island and Gulf Islands • Ucluelet • Salt Spring Island • Gabriola Island |
|---|
Customer Reviews
We have bought two Tubs now from Mike. The first was a smaller RotoSpa and we enjoyed it. It was our first tub and Mike was so great teaching us everything we needed to know and even delivering it and staying around for the startup etc. We bought our second tub, a big Viking tub. Mike walked us through the electrical requirements and once again attended the delivery and installation. We've tried other cheap chemicals and products in the past and regretted it immediately. The Mineralux products work so well and he always has everything we need in stock. The scents he sells are amazing as well. Mike's knowledge, service, and kindness is what keeps us coming back time and time again.
Verified 1/31/24 Jason (Nanaimo, B.C.)
Mike and the staff were all excellent .No high pressure sales pitch...did the deal on the phone. Totally painless, tub arrived and it is a beauty. Knowledgeable and honest people who worked with me in these difficult Covid times...can't say enough good here! Happy tubbing Slade
Mike was a great help in picking and installing the hot tub. I would recommend West Coast Factory Direct
We had an excellent experience purchasing our hot tub from Factory Direct. We visited many showrooms before purchasing and felt we received the best service and bought the best product for us.
I purchased this hot tub for my wife's birthday and Mike did a tremendous job helping me pick one out, partially because they have great inventory that is easily viewed. The price seemed much better than their competition but it was there service that influenced me to to shop with Mike. Although we're near Victoria, the delivery was seamless and they met my need for a specific date (birthday, while she was at work) and crane delivery to a rear-yard, elevated deck. Then, when it didn't fire up right away - due entirely to my "electrician" - Mike hopped in his car and drove down from Nanaimo and solved the issue and saved the birthday. So Price, Service and Service above and beyond are why we recommend Vancouver Island Hot Tubs. And two months later, we love the tub itself! Thanks, Mike!
Super impressed by the professionalism and knowledge of the young lady who first greeted me upon arriving. Quite caught off guard by the amount of knowledge she had of the product. Give this girl a raise!
