of recent customersrecommend this business
Hot Tub Central
1770 Hooper Ave
Toms River, NJ 08753
Phone: 732-255-2200
Toms River, NJ
Business Profile of Hot Tub Central - Toms River, NJ
| Oakhurst: |
• 1709 Route 35 • 732-508-9696 |
|---|---|
| Hours: |
• M, T, TH, F 10AM-5PM • WED Wet test by Appt. • SAT 11AM-4PM • SUN 12PM-4PM |
| Toms River: |
• 1770 Hooper Ave • 732-255-2200 |
|---|---|
| Hours: |
• M, T, TH, F 10AM-5PM • WED Wet test by Appt. • SAT 11AM-4PM • SUN Closed |
| Inventory: |
• Hot Tubs • Swim Spas • Hot Tub Covers View All... |
|---|---|
| Manufacturers: |
• Bullfrog Spas • Caldera Spas • Dream Maker Spas View All... |
| Service Area: |
• Toms River • Brick • Lakewood Township • Manchester Township • Berkeley • Howell • Barnegat Township View All... |
|---|
Customer Reviews
I felt like I was doing business with a relative. Very professional and made the purchase very smooth. I would recommend purchasing from this store location.
Verified Customer Michael (Toms River, NJ)
Excellent service from Edgar. Made extra sure that leak problem was solved, no short cuts
Delivery crew was amazing today. Looking forward to a hot soak soon
Brian is fantastic! He came to start maintaining my hot tub and explained everything and answered all my questions. He’s knowledgeable, and courteous. My hot tub looks great and is super clean now all the time.
The guy that came to fix our hot tub was excellent. Very friendly and helpful. Big thanks to him!!!
John, the salesperson was awesome, very knowledgeable and followed thru with everything he said.
Very friendly and professional. Very helpful with answering our questions. Very knowledgeable
Very friendly and professional. Very helpful with answering our questions. Very knowledgeable
I used this company for a service issue with my Spa. They were excellent! Ricardo reviewed everything with me after the problem was solved. I highly recommend them.
Our hot tub was not heating if we used it for more than 20 minutes. The crew that came to fix it were extremely knowledgeable and extremely friendly. Within one minute they knew the problem and explained in detail to me what we need to be doing. Very great experience.
We came in because our hot tub wasn't heating enough. They scheduled a repair visit the next morning. The crew was great- on time and fast. Replaced a faulty temp sensor and the tub is working as it should again. Excellent experience.
Bryan has services our hot tub twice now. He is efficient and quick. Thank you!
Your service team is excellent! Very knowledgeable and professional and honest. Very happy customer
The tech manager amazing always goes above and beyond
This was just the removal of our old hot tub before we get our new one. Rob and Myth arrived right on time and were very quick and efficient at removing the tub. Rob spent a lot of time on the phone to explaining to my husband what should be done to make the installation is easy as possible. Really looking forward to our new hot tub when it comes.
Bryan came out to our house to winterize our hot tub. He was professional, efficient, knowledgeable, while also being friendly and nice. If I owned a business I would want him working for me.
Always great service.
Brian came to do maintenance service and was great. Extremely polite, knowledgeable, and helpful with everything.
Great service. Ricardo is awesome.
Was referred to you. Had an issue with hot tub not coming up to temp. Your men arrived, diagnosed the issue, had the part needed on the truck. Worked like a charm, tub at 104 degrees this morning! Thank you, thank you, thank you!
Bryan as always did a great job winterizing our spa Thank you!!
Brian arrived on time and was extremely polite & courteous. Replaced the recalled sensor within minutes and was on his way. Couldn’t be happier with the service call and with Hot Tub Central.
The buying process though delivery was outstanding. Delivery guys did a great job too . Very happy
Everything works the way it should. Installation was great and quick. Took longer than told and had to email more than 4 times to get a response on status.
Great Company. 👍
Wonderful Job. Ricardo was very neat and did a great job. He explained everything very welll. Extremely happy!
Bryan was on time - polite - friendly and informative.
The technician was very knowledgeable and was very nice to deal with and you are able to talk with the sales men at the store who are very helpful and they always tex you about when the technician is coming to fix the hot tub
Bryan did a fantastic job closing our spa. Pleasure to work with.
The gentleman who came to close up the hot tub was awesome! He did an extrodinary job cleaning and blowin out the lines. All set for winter😊.
Bryan did a fantastic job closing our spa. Pleasure to work with.
Ricardo is professional and knowledgeable.
Bryan did a great job. He diagnosed the problem I was having with my hot tub and had it fixed within minutes.
Bryan did a great job. He diagnosed the problem I was having with my hot tub and had it fixed within minutes.
Service was excellent both in the store and the installation. Extremely professional, I would highly recommend them. William
Great technician. Knew What he was doing.
Easy to talk with Larry and very understanding about any problems with the hot tub. Ricardo the repair man was easy to work with. Very professional and knowledgeable. Thanks guys.
Easy to talk with Larry and very understanding about any problems with the hot tub. Ricardo the repair man was easy to work with. Very professional and knowledgeable. Thanks guys.
Easy to talk with Larry and very understanding about any problems with the hot tub. Ricardo the repair man was easy to work with. Very professional and knowledgeable. Thanks guys.
Easy to talk with Larry and very understanding about any problems with the hot tub. Ricardo the repair man was easy to work with. Very professional and knowledgeable. Thanks guys.
John Berner is a great sales man. He helped me make the perfect choice. The delivery team was professional and on time
Very happy with our purchase of the swim spa.
Very knowledgeable staff helped me choose the best option for my needs and budget. Quick delivery and set up.
Had a small issue with the lights and received super fast service.
We bought a Jacuzzi 19 FT Pro Active Swim Spa And so far are very happy with it! We got the swim spa instead of an inground pool because we could get much more use out of the spa as opposed to only a few months in the summer with a pool. Definitely feel we made the right choice. We use the spa everyday, always comfortable water temp, very relaxing, room for all plus when you want you can except use against the current and still have other people hanging out by the massage jets at other end of pool! Looked at many different brands tonight Jacuzzi was nicest looking and best over all quality. Larry and John are very responsive and follow up customer service has been good! Ricardo one of their maintenanc/care specialists has been great as well, very helpful with maintaining pool chemistry and any questions we have had!
Very professional knowledgeable about the product would highly recommend them Douglas W Collier
Awesome company from sales to service
Well can’t say enough good things about this Hot Tub Central in Manalapan. Everything our sales person Larry promised was delivered, including service on a little glitch in the hot tub! Ricardo the service tech was terrific and extremely knowledgeable about water chemistry as well! He knew his trade to perfection and spent quality time going through details and quick fixes so we better understood the operation of our new hot tub! Thanks and a pleasure doing business with this company and Larry!!!
All in all..great experience. The only negative was the day of delivery.. I was given a 1pm-5pm time frame with no update at all about the 7pm arrival. Rain delayed the crew, but a phone call re: that would have been nice. Delivery crew was awesome.
Delivery was later than what was promised on sales by about three weeks. That was the only negative everything else was great.
The service tech was very helpful very friendly and very knowledgeable he did a great job
I was extremely please with my dealing with Dawn. She kept in touch so I new when the spa would arrive. Also, she followed with the service I required. The gentleman who came out to review the spa operation was very good!
Made the mistake of paying in full up front. Everything after the purchase seemed to be me following up for weeks on ‘next steps’. Still have some questions that have gone unanswered. Was even told once that things were not completed because no payment had been made. Wtf?!
Devin and the delivery team were all great. I appreciate Devin for being honest through the process.
The service technician who came today was excellent, explained everything to me again, and was super super helpful. Very happy with the service.!
Great staff and easy to deal with. We had one minor issue with the tub and they came right out and fixed it.
Our initial experience was a little sketchy we went to the Ocean Township store to find it closed. We called the number on the door and spoke to Larry he gave us a $200 credit to drive to Manalapan. The rest of the purchase experience was great! On the day of delivery we were scheduled between 10:00 and 2:00 the guys arrived at 5:00 p.m.. Berto and Jamie were fantastic and they were very professional and extremely efficient. As long as the hot tub works as intended the whole experience would be considered wonderful!
Sales, service and delivery were absolutely perfect. Very pleased
Was very happy with the purchase and the install. Now I can't wait to be in it
Ricardo did an excellent job fixing our hot tub and educating me about how to avoid the same issue again. Skilled, friendly, informative, courteous and professional. And a day early! Bill Frog should include in their manual how to avoid air pockets and how to DIY if it happens.
I highly recommend hot tub central ! They became our friends love them..very helpful and caring. The delivery guys were great alot of patience 👍
Working with John was the best ! He was so understanding and never pushed me into a product. He walked me through the entire set up and was always available to answer any of my questions. He replied to my text day and night. Even off hours ! I am a committed customer !! So very happy with service and hot tub ! Thank you John and the entire staff.
Very happy with the Technician. Very happy with the entire experience.
My service for the hot tub is provided by Ricardo, and Bryan. Nice to work with and very pleasant. Both answered my questions. Clean and efficient. Only feedback is it took some time to get someone to schedule my appointment.
Excellent work
Devan was a pleasure working with, never a bother to answer any of my questions even when he was on his day off.
John was great . No pressure sales tactics, very knowledgeable about all product lines and did not try to upsell. I would highly recommend this business.
Ricardo did a great job getting my Jacuzzi Spa working again. Very knowledgeable and professional.
Bryan was great.
Ricardo did a great job getting my Jacuzzi Spa working again. Very knowledgeable and professional.
Just had service done on a heat sensor recall and the repair was very good!
I was eyeballing the 4000-6000 Lowes Hot Tubs and was instantly SOLD on a Jacuzzi when we went into the showroom. They have every kind of hot tub and spa pool available to mankind. We went with the J-280 and are so happy. The open middle area that allows our 8 year old to semi swim over to each corner is over the top. The tub bubbles so nicely and the jets all adjust and the power can be manipulated to make everyone happy! We are happy happy happy! Thx Dave and Erica PS We also loved the small down payment and monthly billing option to make it affordable.
Bryan is so friendly, courteous, good communication updates via text! Excellent!
Larry and Brian were great. Fast and speedy service. Customer service at its best. Thanks again
Thanks to Ricardo and Larry !! My tub runs like it’s brand new. Your company deserves the recognition it gets because you guys are good !! Much Thanks !!
Our hot tub didn’t heat up to the set temp. John set up an appointment with a tech to evaluate. After informing us, Bryan came, diagnosed, and fixed the problem quickly. Very pleased !
Our hot tub didn’t heat up to the set temp. John set up an appointment with a tech to evaluate. After informing us, Bryan came, diagnosed, and fixed the problem quickly. Very pleased !
Overall, buying experience was great! Ricardo in service is great at getting any problems corrected.
The best place to buy a hot tub. The sales person was knowledgeable and courteous, the show room was very impressive and allowed me to try out the Jacuzzi, I am extremely satisfied.
I just had a gentleman come for warranty work and he was extremely friendly. Larry set it up very quickly. I am very happy with the customer service so far. Great job.
We were scheduled for service today on our hot tub. Next thing I know I receive a bill through my email for services rendered. I didn’t even know that the technicians were here and I don’t even know what they did. would’ve been nice if they had let us know they were here and exactly what they had done. Please know I’m not complaining because I think your company is excellent but I just felt as though they should’ve at least told my husband and I they were here.
Bryan was very knowledgeable and thorough and did an excellent job diagnosing and repairing our hot tub issue. He is also very personable and professional. Thank you!
The review above is for the Service crew that recently repaired my hot tub - just a great experience. Larry, you are a pleasure to deal with, always available by phone, live up to your commitments, responsive just great! thank you so much
Very happy with the service. Will definitely use this company again. I will refer as well. Bryan did a great job with communicating and fixing my hot tub.
Don’t go anywhere else if you’re in the market for a hot tub! Prices are fair and they sell the top brands! Trust me don’t settle for the cheaper brands. Spend a little more $$$ and buy from Hot Tub Central! Their service on their products is excellent and that’s critical when making this kind of investment! Hot Tub Central sells top quality spas and remember you get what you pay for! Don’t be fooled by cheaper brands with all the fluff and stuff! We owned a Vita Spa for 7 years and had more problems imaginable with bad jets, pipes leaking, failing pumps, audio system broke after 5 months and that cost was enormous and aggravation to say the least!!! Buy a hot tub from HOT TUB CENTRAL! You’ll be happy you read this review
I was looking for a hot tub and was recommended by a friend to go to hot tub central. The sales person was knowledgeable about the wide range of hot tubs but not pushing me to purchase one. I have called them for a service fix and they cane and fixed the problem ( my fault). I would highly recommend hot tub central. We are very pleased with the quality and service.
Very good worker you sent. You need help on your communications. Thanks
Larry and staff are very helpful and most importantly they are available and responsive
Bryan Mason Very professional and knowledgeable with winterizing my HotTub He is an excellent example of your Staff . Thank you Susan DeSantis Lynch
Brian just did a minor repair on my new hot tub I got from the Toms River store. John who I bought it from was extremely knowledgeable and outstanding. Brian who did the minor repair today extremely knowledgeable and outstanding. Five stars all around.
Overall good purchasing experience. Delivery crew were very conscientious and committed to providing good service.
Service tech was knowledgeable and professional.
Love Larry - he's the best. Very cooperative and knowledgeable
Just wish the spa would stop going through heaters. This is the second one within a year.
Ricardo was very professional and did a great job!
Ricardo was very professional and did a great job!
Very happy with my new tub, the crew did an amazing job getting into backyard and setting up
Very happy with my new tub, the crew did an amazing job getting into backyard and setting up
Very happy with my new tub, the crew did an amazing job getting into backyard and setting up
Ricardo is a great representation for this company. He was professional. Courtesy and informative. He was excellent with fixing and solving the problem had my hot tub is running perfectly. Tk u so much for all ur service and help and happy holidays
Great service representative. Very helpful and knowledgeable
Quick turnaround on repair on the lights,great people to deal with.from buying to installing.😊
Brian winterized my unit He was polite, efficient and did a great job.
Service today was excellent! Thank you
Poor communication on status of service. Because my hot tub was working well and the Sevice was for some non-operational issues, happy to be patient. Better communication would have made for a great experience. Ricardo the sevice manager is awesome. Great guy and does great work. when he left I was left very happy and thankful for him and hot tub central.
Fantastic service. Technician arrived promptly and explained everything thoroughly to me. Highly recommend and will positively be using Hot Tub Central for all of my servicing.
Myles was friendly & knowledgeable, but the hot tub came in 45 days later than I was promised. Also, a woman employee promised she would look into the delay and get back to me. She never did.
Listened to John on the Jazuzzi brand hot tub and it’s amazing!! Powerful 3 motors and heats to 106. Delivery was good and within 2 weeks of estimated timeframe. Will recommend John to anyone looking as is knowledgeable and very experienced.
Above and beyond pleased, from sales with John n Myles,to the crew that did the install.Kyle n his crew were fabulous. It was a pleasure doing business with all of you n hot tub central.thank you again 👍😊💥
The staff is very accommodating & helpful:)
The repair man that came this morning was a very nice, professional and got the job done. Thank you
Great repair person, super knowledgeable and helpful
Riccardo the service technician is great. He was extremely knowledgeable and took the time to explain important functions of the new spa. Very impressed!
So far, so good.
Installer’s put numerous gouges in my composite decking
Service for my spa was excellent. Service man was super. Took care of my needs. Thanks
I am sorry I do not know his name, but he was very knowledgeable and very pleasant.
Had a service call in for an error message and replacement of clearray bulb- Ricardo quickly troubleshooted and solved the defective sensor and replaced the bulb. He is very knowledgeable.
The hot tub delivery left much to be desired. While delivering the hot tub the crew ran over the the robot cord for the pool. I pointed this out to Myles and he said he would take care of it. Also the crew broke a sign that was attached to the top of the pergola and Myles said he would take care of that as well. Nether of these have been addressed despite my leaving voice message and text message for Myles. Ricardo V. Was sent to repair a chip in the fiberglass, fix the water fall (a chip was left in the water flow at delivery) fix the panels and remove the wood footings left on the bottom of the spa by the delivery crew. Ricardo V. Was very courteous and professional!! He fixed the items and showed me how to use the controls on the hot tub explained the filtration system timing and showed me how to keep the filter nozzles free of salt(we live on bay). You should have more people like him to work with your customers!!
My monthly hot tub service is provided by Brian Great job and professional attitude
From initial visit to showroom.. to the sale.. to delivery of our hot tub.. We are very pleased with the experience and very happy with our purchase. All involved were professional and courteous..
When I have a technical question they find out the answer.
Wife happy so I'm happy
So far so good but only took delivery today and electrician not scheduled for another week
Hot Tub Central is the place I bought my HotTub. From buying to installation to servicing, I have best curtest people came across. For servicing, from phone call to service, I got best service from Midia and Recardo who serviced my tub. I will recommend Hot Tub central for your needs. Best product, respectful owner and knowledgeable technician.
For a couple of days I was reaching out to hot tub services within my Area. I’ve left messages on some. No call back. I tried again. There response was “we only work on hot tubs that we sell.” Which was two only two brands only. I called another store there response was “we don’t work on plastic hot tubs.” So, my next step was searching my brand and see if I can get someone to come over to take a look at. I found hot tub central in manalapan gave them a call. Larry who was outstanding once we started talking about the issue I was having. Got someone to come up the next day and fix it. This is the only place I would suggest and recommend. The service was excellent. I would definitely be doing business with hot tub central in the future.
Brian was great - diagnosed our problem fixed it and also helped explain things clearly also very friendly and easy going - highly recommend Brian and Hot tub central - thank yiu! - Mike
Brian serviced my hot tub. Perfect
I purchased a bullfrog spa from Hot Tub Central back in January of 2020. I recently had warranty service from Hot Tub Central. Over 2 years later and I am still extremely happy with the spa that I purchased and the company that I purchased it from. The staff at Hot Tub Central is extremely knowledgeable, professional, and courteous. I can’t say enough great things about the staff and service that I received today. Right from the very beginning with Midia helping me select the spa that was right for my budget and my desires. The delivery guys were exceptional but the best part is that stand behind their products and service the spas that they sell. I love my Bullfrog Spa today as much as when It was first delivered. If your looking to purchase a spa or have yours serviced, look no further than Hot Tub Central.
I called for a service tech and he was extremely knowledgeable, professional, and courteous.
Thanks to Jihn, Myles and Riccardo for making this experience positive. In particular, thanks to Myles for alleviating initial purchase jitters and help along the way re. Product delivery and initializing the spa. Thanks also to Service mgr. Riccardo for his incredible patience and technical know-how to repair a factory defect in one of the pumps. He promptly replaced the pump and also repaired a defect in the control compartment door. He also got the spa going with all necessary chemicals and educated my wife and I on the how-to of use and routine maintenance. Thanks once again to the entire team !
Great purchase! Love it and extremely therapeutic. Brian tech was excellent and very helpful when came for service.
Very satisfied. Good service department.
The technician made a house call and was on time. He listened to me while I listed the problems I had with my spa. He gave me valuable advice on what to fix, what not to fix, and how to get some non-essential parts I need. He went to work, fixed the main problem, and my spa is up and running. Problem solved. Two thumbs up for this dude!
Excellent experience, very knowledgeable staff. The delivery staff was so professional and explained everything (our first hot tub).
Service man very friendly and professional got work done efficiently very happy thank you
Just had service performed. Was charged $85 for something that could have been resolved over the phone.
Liz and NYA where super nice and Me and My family Got everything we asked for . I had a smart tub added and bryan the service tech was super nice and took care of everything.
Thank you for your professionalism, honesty and prompt service. We are very happy customers!
Had warranty work done on my hot tub. Ricardo is the nicest guy! Would recommend this company to anyone.
Service man was very friendly found problems right away & fixed leak
Service department is severely lacking and u organized. I Have tried numerous times to have my hot tub serviced on a biweekly basis to no avail.
Brian just serviced our hot tub and did a tremendous job. Very happy. 😁😁
I had their maintenance guy come over and clean my hot tub and empty it clean it refill it totally sanitized it looks better than new and the gentleman was fantastic Brian, I highly recommend you use their maintenance program
Bryan was excellent. Truly went above and beyond to get my Hot Tube cleaned and up and running!
Buying. Our bullfrog spa with Hot Tub Central was a great experience. Larry was very knowledgeable and made the purchase of our spa quick and painless. In a time where it seems to be taking months to receive a spa Hot Tub Central was able to deliver our brand new Bullfrog 5 days after our first phone call. Thanks again!!!!
Ricardo was very knowledgeable and patient .He was helpful and did his best to fix the problem with our hot tub
Needs a service call because I thought I had a cracked pipe after opening from winter closing. Ricardo came, found plug had to be replaced from winterizing! Great experience with Hot Tub Central, thank you.
Awesome job by entire staff an absolute pleasure doing business from start right down to the final delivery!!
Tub is great but we are still waiting for our new cover, side panels and repair of a ding on the pool deck. They have been very responsive but probably caught up with the supply chain mess!
From start to finish a great run company with great staff…..
Service was good tech explained everything. Took awhile to get someone to set up service appt. Had to make several calls and also stop in about 3 weeks altogether.
Opened hot tub today. Bryan was technican and very efficient and helpful. Do think pricing has gone up but everything else has also.
Service Tech., Ricardo took his time, explained what needed to be repaired, made the repair and tub was back up and running.
Knowledgeable staff people and beautiful product lines.
All went smoothly, small scratches on shell which is already having repair scheduled. Very Satisfied.
Brian serviced our hot tub today due to the hot tub shutting off. He diagnosed the problem, explained everything clearly, and also gave reminders to change the filters and the water. He confirmed the ordering of a part we needed to replace a rusty waterfall part. He represented the company well as I found him professional, knowledgeable, and personable. Excellent service.
This was a service call not a sales call. Brian was extremely helpful, pleasant, and knowledgeable. I’m very very happy with the service.
This was a service call not a sales call. Brian was extremely helpful, pleasant, and knowledgeable. I’m very very happy with the service.
I decided on Hot Tub Central for a leak repair of my hot tub and installation of a new cover lifter after trying and failing to get a couple of other companies to come to my town. The other companies either didn’t want to repair my hot tub because of the age or they wanted to sell me a new one. Larry from Hot Tub Central promptly called me back and I had a service appointment scheduled. The Tech showed up on time on the scheduled date. He was courteous, knowledgeable, helpful and answered all my questions. Pricing was accurate and fair, no unnecessary work. I would definitely use them again for any future repairs. I would also consider them for a new hot tub when my old one decides to retire.
Very professional, knowledgeable and nice to work with.
Delivery with miles was great experience very knowledgeable of product and install
Great experience! Great staff and customer service. Very happy with my hot tub!
John was very helpful and knowledgeable.
Fletcher = BEST! Ricardo = BEST!
Ricardo was extremely knowledgeable and efficient. He addressed our issues immediately and returned the very next day to complete the work.
Ricardo was extremely knowledgeable and efficient. He addressed our issues immediately and returned the very next day to complete the work.
My wife and I were very unhappy with the service, delivery and lack of help during the set up. When we ordered our hot tub in April of 2021, we were initially told that we could expect delivery in early September 2021. We never received any calls from your company after the initial date of delivery was missed. I called every few weeks to get an updated time frame and was simply told it would be the following month. When my wife would call to get an update, her calls were not returned because your employees said she was not listed as the purchaser on the order. When we finally got our delivery scheduled for December 27, 2021, we received a call that afternoon telling us that they needed to reschedule our delivery because there was a dumpster blocking the warehouse. We rescheduled for December 29, 2021 at 9:30 am, only to receive a phone call that morning telling us that our delivery had been pushed off until the afternoon. We were forced to reschedule our electrician several times and were unable to get our hot tub running until a week after it was delivered. After trying to balance the water, we ran into pH, chlorine and hardness issues which the Hot Tub Central staff was again unable to help with. We were extremely dissatisfied with Hot Tub Central and would not recommend them in the future.
My wife and I were very unhappy with the service, delivery and lack of help during the set up. When we ordered our hot tub in April of 2021, we were initially told that we could expect delivery in early September 2021. We never received any calls from your company after the initial date of delivery was missed. I called every few weeks to get an updated time frame and was simply told it would be the following month. When my wife would call to get an update, her calls were not returned because your employees said she was not listed as the purchaser on the order. When we finally got our delivery scheduled for December 27, 2021, we received a call that afternoon telling us that they needed to reschedule our delivery because there was a dumpster blocking the warehouse. We rescheduled for December 29, 2021 at 9:30 am, only to receive a phone call that morning telling us that our delivery had been pushed off until the afternoon. We were forced to reschedule our electrician several times and were unable to get our hot tub running until a week after it was delivered. After trying to balance the water, we ran into pH, chlorine and hardness issues which the Hot Tub Central staff was again unable to help with. We were extremely dissatisfied with Hot Tub Central and would not recommend them in the future.
Thank you for always helping with whatever we need help with!
Thank you for always helping with whatever we need help with!
Thank you for always helping with whatever we need help with!
Thank you for always helping with whatever we need help with!
Thank you for always helping with whatever we need help with!
Thank you for always helping with whatever we need help with!
Friendly knowledgeable staff. Understand my needs and complete requests in a timely manner
Had my tub winterized by you again As always Outstanding service Thanks
Had my tub winterized by you again As always Outstanding service Thanks
Ricardo was professional and knowledgeable..he did a very good job fixing our hot tub
Ricardo is always a big help
Ricardo is always a big help
Everyone was really nice! Everyone I dealt with was always there when I needed them and made sure I got exactly what I needed to receive and get my spa up and running. I’m so excited to finally have it!
Ricardo was efficient, professional and courteous. He knew the product well and was very helpful.
very satisfied w everyone. Great job, well worth the cost.
The delivery team and support from Ricardo have been outstanding. There were several hiccups and complications but they are clearly empowered to adjust and make things right. While there are still 2 minor outstanding items, I have been happy with the support thus far.
Antoine from the delivery crew was awesome! Highly professional and extremely helpful. Above and beyond!!
Ricardo fixed the issue and took the time to show me how to properly maintain the hot tub.
Ricardo is professional in every sense of the word He is polite and knowledgeable and extremely helpful I would recommend your company to anyone who wants a good product exceptional service and reliability
Terrible communicators and tub was delivered without some ordered items. At least a return e-mail from Myles would have been nice.
Ricardo serviced our hot tub. He was so knowledgeable and extremely helpful in solving the issue we were having. His professionalism and overall helpfulness went above and beyond our expectations. Fletcher was our salesperson and we did everything over the phone as I live in New York. He was amazing and so helpful during the entire process including helping set up my appointment with Ricardo.
Ricardo is extremely professional, this was the third time using HTC and I’ve never had a bad experience. If my tub needs work again (hopefully not) you know I’ll be calling HTC Thanks again: Kevin
Ricardo was a true professional he installed and took the time to show me and my wife how to operate the hot tub, he is an asset to your company my overall experience was excellent they do what they say when they say what they do which in this world is wonderful
Dealt with Myles Berger and John Berner two excellent gentlemen that know their trade I recommend anybody interested in a hot tub to buy from Hot Tub Central and they are a one stop shop also do weekly maintenance which is so important
Delivery went smooth and easy! Installation of lights was was quick and service was perfect. A error on the touchpad was identified and fixed quickly by their technician Riccardo and all questions were answered to my satisfaction. All good reviews and highly recommend!!!
Stay clear - Hot Tub Central does not honor their word even when it’s in writing. They also refused to communicate after several attempts to contact them in writing and by phone, with a flimsy excuse that they were “busy”. They sold the Hot Tub they promised in writing they would hold for me to another customer claiming I did respond promptly enough to their liking after they refused to communicate with me. Very Unprofessional, do yourself a big favor, shop at another Hot Tub store and definitely do not work with a salesperson named Liz.
I had my jacuzzi winterized today. My technician Decoder was very nice, helpful, organized and courteous.
Ricardo and Dakota did a great job explaining to me the features of an upgraded versus the standard hot tub cover manual lift device and what the results of both would look like. Very helpful
Ricardo was the most helpful person with the hot tub. He showed me a lot about the hot tub that I was unaware of and made sure I understood how to maintain the water and cleanliness of the tub. He was so nice and helpful— thank you!
We had a leak in our jacuzzi, after doing some research I found Hot Tub Central. They had great reviews and I couldn't be happier with the service. Dakota came out and had the leak diagnosed and fixed within 10 minutes. Highly recommend!!
Close up today couldn’t have been easier. Always professional AND personable! Thank you for continued great service 😊
To start Liz was wonderful. Easy sales environment where I actually talked myself up a level and spent more money. Overall sales experience was great. The delivery is where you've lost my business for good. Steve is clearly not very good at his job. He's not the most personable, so you'd think that means he must be good at his job. Unfortunately no. When we worked out the delivery date I explained that I had an electrician on site and I just needed a time window to give them. I was given 11am to 3pm. The delivery showed up 2 hours late and all Steve has to talk about is how busy he is. I'm glad his busy cost me overtime for my electrician. Finally the delivery guys show up. There was only 2 of them and without my electricians they wouldn't have been able to get the tub in place. at several points my electricians had to assist them. Then to top it off (pun for a little levity) they brought the wrong cover. This disaster took almost a week to resolve. After attempting Steve who was more concerned about how busy he was still, didn't even know I didn't have my cover. Well he never called back anyway. I called the store on Saturday, then left a message on Sunday. Finally on Monday I get a call back from the Manager Miles who doesn't even want to hear about my experience. Just said we'll be there tomorrow. His words "don't worry we have a long time to make this up to you". Tuesday comes and no cover delivery, no call, and finally a call back around 7:30pm. Again no great concern or apology, just "I scheduled it I'll have to figure out what happened." Then it's finally scheduled for today. I get a call asking at 10am if it can come tomorrow because... again... the same excuse, we're very busy. I'm so happy to hear that all of the other customers get what they want on time while I wait almost a week for my order to be fulfilled correctly. It doesn't feel great to spend that kind of money, have something go wrong, and feel like the least important customer. I should've followed my instinct and held final payment until the delivery was complete. Then I'm sure the cover would've arrived the next morning. You certainly had no problem cashing the check before the job was done. At the end of the day I'm done doing any further business with you. There is no "long time" to make this up to me, and frankly I don't care to have it made up. You should just know how you made a customer who spent almost $14,000 with you feel. I do this for a living myself, I understand that mistakes happen. The miss here is that when they do a little care, concern, and action can save a relationship. regards, Dennis
Really nice people to deal with with really good service…. Overall I’m happy with the service and the product ty
Had a problem with one of our jet pacs and needed cover clips repaired. Ricardo Villalobos arrived as promised, handled the problems. He was professional, answered our questions and solved the issues. We have found Hot Tub Central and all their staff to be excellent..handling all situations promptly and professionally.
Thanks again to Steve from service for his prompt response and action. He has been wonderful! Dakota and Ricardo came this morning and addressed the problem. Courteous and professional. You should ask Bullfrog to come and do a few tech ride outs so they may see first hand what technicians are up against with their product design. Maybe use the tech feedback to incorporate into future model designs. They have stability flaws. Thanks to Steve, Dakota and Ricardo for their prompt and professional work.
I am extremely impressed with the warranty provided. They came to my house next day, fixed no problem. I was told to beware of some places not honoring the warranty; Hot Tub Central has really impressed me and I would recommend them to others.
Overall pretty good so far. Delivery and installation crew was courteous, but should have made sure tub was working correctly. Also, a couple of panel screws were missing. Tub took two extra months to deliver than promised. Cover lift was delivered and installed 10 days later due to back log. Steve from service followed through, scheduling two service calls to bleed air from pump and to install cover lift. Dakota, very good and knowledgeable tech came both times and did a great job!
Process from purchasing, delivery and installation was well communicated. Very satisfied with our Jacuzzi Hot Tub.
Delivery delay was the only negative in the process. Although I understand it was out of their control. Staff was wonderful, especially Steve and Ricardo.
had non warranty service done. tech very knowledgeable. made repairs with with skill and in timely manner. thank you.
Excellent sales team and Service team. Always answer questions and respond in a timely manner. 5 star company
Ricardo did an excellent job servicing my spa.He was very courteous and knowledgeable.He went out of his way to explain what he was doing and to answer the questions that I had. his work ethic is exemplary.
Ricardo did an outstanding job servicing my hot tub. He was extremely knowledgeable and honest with his diagnosis and recommendation for the repair. I would highly recommend him!
Ricardo did an outstanding job servicing my hot tub. He was extremely knowledgeable and honest with his diagnosis and recommendation for the repair. I would highly recommend him!
Ricardo did an outstanding job servicing my hot tub. He was extremely knowledgeable and honest with his diagnosis and recommendation for the repair. I would highly recommend him!
Ricardo stopped out for a service call. He was great! Excellent customer service.
Ricardo stopped out for a service call. He was great! Excellent customer service.
For both service calls we’ve had, the technician arrived at the exact specified time. They fixed our problems quickly and pricing is reasonable. Will absolutely continue using Hot Tub Central.
I neede a service call for my Sundance Spa. Ricardo was on time, professional and knowledgeable. I will recommend you to anyone who needs service. Thank you for your prompt and courteous service.
I neede a service call for my Sundance Spa. Ricardo was on time, professional and knowledgeable. I will recommend you to anyone who needs service. Thank you for your prompt and courteous service.
I neede a service call for my Sundance Spa. Ricardo was on time, professional and knowledgeable. I will recommend you to anyone who needs service. Thank you for your prompt and courteous service.
Thank u Dakota! He was a little short staffed this weekend for unforeseeable reasons - still honored our appt on a Sunday - not normal I am sure! Thank u!!!’
Thank u Dakota! He was a little short staffed this weekend for unforeseeable reasons - still honored our appt on a Sunday - not normal I am sure! Thank u!!!’
I would recommend HTC for the repair and maintenance of older tubs. They did a great job for a reasonable price and my tub works like new.
Your service tech is outstanding A truly knowledgeable and professional rep for your company When it’s time to replace my old spa this will be my only stop Thanks again!
Your service tech is outstanding A truly knowledgeable and professional rep for your company When it’s time to replace my old spa this will be my only stop Thanks again!
Your service tech is outstanding A truly knowledgeable and professional rep for your company When it’s time to replace my old spa this will be my only stop Thanks again!
They did everything they promised they would do
Repair-repair/replace topside electronic panel. Technician was on time, professional and knowledgeable of his work
Repair-repair/replace topside electronic panel. Technician was on time, professional and knowledgeable of his work
Repair-repair/replace topside electronic panel. Technician was on time, professional and knowledgeable of his work
Not very impressed with their operations. Sales person couldn't explain all of the functions and features of the product. Had to go online to get more info. Delivery of was horrible. Cost was suppose to be included but after two trips to get it installed right because they came unprepared they had the nerve to charge me extra. Hot tub has been in use for 4 months and already have had service issues with the tub. Bad experience all around.
Second service and everything was great
A+ service always!
When you are purchasing a hi-tech spa you want a knowledgeable sales person and a competent one point of contact for service. Hot tub Central has it all. 24 hours ago I put in a service call for lack of heat. Within that period the technician Ricardo called and came to the house. Within a short period he diagnosed the problem: had the part with him and I am back enjoying the spa. You won't find a better technical person than Ricardo. Thanks hot tub central for getting the spa fixed so quickly
Everyone here is professional and courteous and extremely knowledgeable. Their pricing can’t be beat!
Enjoyed doing business with this company. Very professional from sales to delivery and setup. I will recommend to everyone.
Genuinely nice and helpful sales and delivery. Answered all of our questions and were especially kind and patient with our kids - which we really appreciated.
Genuinely nice and helpful sales and delivery. Answered all of our questions and were especially kind and patient with our kids - which we really appreciated.
Genuinely nice and helpful sales and delivery. Answered all of our questions and were especially kind and patient with our kids - which we really appreciated.
A true Phaedra pleasure to deal with from the day we walked in to the first time we took our first soak. Very professional, friendly and informative. Never once did I feel pressured. It was an absolute pleasure. Thank you Midia and staff. P. S Thumbs up to Ricardo who is an amazing service technician.
Ricardo was my technician. Although I didn’t meet him in person due to my being @ work, he was very pleasant and knowledgeable. I would certainly request Ricardo for all future needs. Thank you. 😀
Pleasure doing business with you
I appreciate the help I’ve received in getting all the kinks ironed out. Staff has done an excellent job & the tech helping me onsite is top notch!
I appreciate the help I’ve received in getting all the kinks ironed out. Staff has done an excellent job & the tech helping me onsite is top notch!
I was told that my tub would be ready Nov 5th. It was delivered 12/17. I had to keep calling for a new update. This was frustrating as I had to perform a lot of planning and rescheduling around this tub delivery. Also, it looks like the Smarttub expires in a year. I did not know that was the case. Why doesn't it integrate with my Wifi and be free instead of a yearly fee.
Response to a very minor problem was quick. Problem solved, no issues! Thank you Hot Tub central!
Response to a very minor problem was quick. Problem solved, no issues! Thank you Hot Tub central!
Hot tub was promised mid December and made it here by the 28th. Not so bad. Unfortunately, after running for 24 hours, the tub’s temperature only increased by 6 degrees. Thankfully, Larry responded to my call and set up a service visit for the morning of the 30th. The service man was very pleasant and knowledgeable. He had the problem corrected in just a few minutes. So, now I’m just waiting for my tub to heat up. 🤞🏽One issue: not a mask to be seen. I wore my mask and tried to keep my distance. As a nurse I understand the importance of Covid-19 prevention. Please wear a mask.
Hot tub was promised mid December and made it here by the 28th. Not so bad. Unfortunately, after running for 24 hours, the tub’s temperature only increased by 6 degrees. Thankfully, Larry responded to my call and set up a service visit for the morning of the 30th. The service man was very pleasant and knowledgeable. He had the problem corrected in just a few minutes. So, now I’m just waiting for my tub to heat up. 🤞🏽One issue: not a mask to be seen. I wore my mask and tried to keep my distance. As a nurse I understand the importance of Covid-19 prevention. Please wear a mask.
Although it took a while to take delivery of the spa. (COVID-19 issues)It still was much faster then other dealers said they could deliver. They kept me informed, and delivered promptly after spa arrived at warehouse.
Hot tub was promised mid December and made it here by the 28th. Not so bad. Unfortunately, after running for 24 hours, the tub’s temperature only increased by 6 degrees. Thankfully, Larry responded to my call and set up a service visit for the morning of the 30th. The service man was very pleasant and knowledgeable. He had the problem corrected in just a few minutes. So, now I’m just waiting for my tub to heat up. 🤞🏽One issue: not a mask to be seen. I wore my mask and tried to keep my distance. As a nurse I understand the importance of Covid-19 prevention. Please wear a mask.
Needed service. Once again 5 stars to Ricardo the service pro and to Larry for going above and beyond to get us back in our hot tub! Happy New Year to Hot Tub Central! Don’t go anywhere else!
Ricardo the lead service tech is the best!! He is fast, friendly and extremely knowledgeable. A real Pleasure to work with! I hope he has a very Merry Christmas because he deserves it! Happy New Year to all at Hot Tub Central
From day one the whole team was personable and professional.
From day one the whole team was personable and professional.
Spa was a long time coming but Larry was excellent in keeping in contact and responding to my calls & questions. Delivery personnel were great; knowledgeable and personable. Dakota was top notch. Spa is not running yet but as long as all works when hooked up I can say that my experience was excellent. Thank you
Spa was a long time coming but Larry was excellent in keeping in contact and responding to my calls & questions. Delivery personnel were great; knowledgeable and personable. Dakota was top notch. Spa is not running yet but as long as all works when hooked up I can say that my experience was excellent. Thank you
Kevin from hot tub central was very informative when we selected our new hot tub. He was very responsive via email and phone and took time to answer all our questions. The delivery went smoothly. We had an airlock in one of our pumps and they sent a technician out free of charge who was also very helpful and answered questions we had as new hot tub owners. The level of service at hot tub central is spectacular. They stand by their product and are committed to making the customer happy. If you want a place that answers the phone when you call, this is it!
Kevin from hot tub central was very informative when we selected our new hot tub. He was very responsive via email and phone and took time to answer all our questions. The delivery went smoothly. We had an airlock in one of our pumps and they sent a technician out free of charge who was also very helpful and answered questions we had as new hot tub owners. The level of service at hot tub central is spectacular. They stand by their product and are committed to making the customer happy. If you want a place that answers the phone when you call, this is it!
Kevin from hot tub central was very informative when we selected our new hot tub. He was very responsive via email and phone and took time to answer all our questions. The delivery went smoothly. We had an airlock in one of our pumps and they sent a technician out free of charge who was also very helpful and answered questions we had as new hot tub owners. The level of service at hot tub central is spectacular. They stand by their product and are committed to making the customer happy. If you want a place that answers the phone when you call, this is it!
The lighting does not work & the mechanical compartment door is coming apart (6 days after delivery). I was surprised to see that compartment full of drill shavings & the cutout paraphernalia all laying inside the unit. My tub reflects a unit build that was hurried (even though it was 3 months late) & no manufacturing QA. I am truly concerned with this tub.
Very happy with hot tub central and all their staff and delivery staff. Everyone was very helpful and friendly. Would definitely recommend hot tub central.
Very happy with hot tub central and all their staff and delivery staff. Everyone was very helpful and friendly. Would definitely recommend hot tub central.
Ricardo was very professional and did an excellent job in winterizing my hot tub. He answered any and all question I asked and would highly recommend him to anyone looking for hot tub services. Extremely friendly and informative.
I am very happy with our purchase of our hot tub. The staff is very knowledgeable and helpful with any of your questions. Easiest hot tub to maintain. We also get all our supplies there.
These folks were/are the best .Not just at the time of the sale but after also. They continue to give me advice & are very friendly. Both John and Larry make themselves ready to give me help. Their business is just close by but with the help given, I would seek them out. For anyone consider an up grade, they have the goods ready.
Wonderful people, will make sure everything it perfect
My second service call with hot tub central Extremely satisfied Tech was courteous, knowledgeable and detail oriented Keeping my 20 year old tub tip top Thank you!
My second service call with hot tub central Extremely satisfied Tech was courteous, knowledgeable and detail oriented Keeping my 20 year old tub tip top Thank you!
My second service call with hot tub central Extremely satisfied Tech was courteous, knowledgeable and detail oriented Keeping my 20 year old tub tip top Thank you!
This review is tied to work that my swim spa needed less than a year into ownership. I started having issues with the pumps failing and heater working incorrectly. Once I let the people at Hot Tub Central know, they were able to send Ricardo right out to take a look at the situation. He was able to rectify the issue, replace the pump and get the swim spa back to working order again all under warranty. The team here goes above and beyond and Ricardo is one of the best at what he does. Thanks Midia and team and Ricardo for taking care of me and my purchase!
Always professional and on time which is rare these days. If your going to I buy a jacuzzi you must buy from Hot Tub Central ❤️
Always professional and on time which is rare these days. If your going to I buy a jacuzzi you must buy from Hot Tub Central ❤️
Always professional and on time which is rare these days. If your going to I buy a jacuzzi you must buy from Hot Tub Central ❤️
A lot of issues with flow switch. However must note issue addressed in timely manner and now changed over to updated switch to rectify the problem. Always treated well. Added thanks to Ricardo for exceptional work
Courteous, knowledgeable, quality product.
Good quality and size I wanted. Good availability even with covid "delay beyond anyone's control. P.S. Brownies were delicious! :)
From start to finish during the process of purchasing our tub, we were given red carpet treatment from Kevin and his coworkers. I would highly recommend purchasing from Hot Tub Central.
We are very happy with our purchase and the customer service along the way.
The guys just finished closing the hot tub for the winter and did an excellent job!
Mary and I are absolutely enjoying every second of our Bullfrog M8 hot tub. From the moment we saw it in the showroom, it stood out aesthetically. The cabinet is beautiful and the functionality and placement flexibility of the jet packs truly exceeded our expectations. It was worth every penny we spent on it and more. In fact, we will be visiting the showroom again soon, as Mary wants another M8 for our house in Northern New Jersey. The service we received from everyone at Hot Tub Central was extremely professional, courteous, and knowledgeable from the moment we walked through the doors to delivery and installation. We wanted a hot tub immediately and somehow in these crazy times, they made it happen. Thank you!!!
Mary and I are absolutely enjoying every second of our Bullfrog M8 hot tub. From the moment we saw it in the showroom, it stood out aesthetically. The cabinet is beautiful and the functionality and placement flexibility of the jet packs truly exceeded our expectations. It was worth every penny we spent on it and more. In fact, we will be visiting the showroom again soon, as Mary wants another M8 for our house in Northern New Jersey. The service we received from everyone at Hot Tub Central was extremely professional, courteous, and knowledgeable from the moment we walked through the doors to delivery and installation. We wanted a hot tub immediately and somehow in these crazy times, they made it happen. Thank you!!!
Mary and I are absolutely enjoying every second of our Bullfrog M8 hot tub. From the moment we saw it in the showroom, it stood out aesthetically. The cabinet is beautiful and the functionality and placement flexibility of the jet packs truly exceeded our expectations. It was worth every penny we spent on it and more. In fact, we will be visiting the showroom again soon, as Mary wants another M8 for our house in Northern New Jersey. The service we received from everyone at Hot Tub Central was extremely professional, courteous, and knowledgeable from the moment we walked through the doors to delivery and installation. We wanted a hot tub immediately and somehow in these crazy times, they made it happen. Thank you!!!
A task that I believed to be extraordinarily difficult was easily handled by two Informed young guys. Well done. It was a pleasure. I’ll be contacting in the future for tune up and supplies.
A task that I believed to be extraordinarily difficult was easily handled by two Informed young guys. Well done. It was a pleasure. I’ll be contacting in the future for tune up and supplies.
We love our hot tub. It has already given us hours of relaxation and family enjoyment during the pandemic. One of the panels was damaged in shipping and was replaced at no charge. A temporary cover was provided until the proper one came in and the crew installed that and the lifter for it upon its delivery. Very satisfied. We got our hot tub up and running in short order with these nice accommodations! Couldn’t be happier!
Today Dakota came to add chemicals. Five minutes and done. Very pleased with customer service
Great delivery service 🚚 explained all about hot tub 😊very polite and professional Delay in delivery was due to covid not salesman
The entire process was very easy. From learning about hot tubs to delivery and set up. Top notch service. Very professional and always kept an open line of communication. A+
Had to get parts for a hot tub that our neighbor gave us. We didn't know what was needed to get it up and running. Staff was very helpful telling us exactly what we needed to do
I needed to have a hot tub moved So I called Steve whom got me in the next day. The gentlemen who assisted with the move were very professional and respectful and moved our hot tub quickly with ease.
They moved a hot tub for me. Very professional. Highly recommend them. They came out to help me when it seemed no one else would.
BEST SERVICE- EVER!!!!
Ricardo came to my home to fix my circuit breaker tripping issue. He came earlier than expected and quickly isolated and fixed the problem: He is very professional and knowledgeable with the products. He even resolved one other issue I forgot to mention in the service call. Great Service. Thanks Ricardo and Hot Tub Central.
Since I bought this tub since last two years, sales and service I got from Hot Tub central is exceptionally best and always took care of my call promptly. Thanks to management and staff of Hit tub central
Richards is the best!!! Professional and respectful. Tku you everyone for putting up with me while I was waiting for parts.
We had a leak on our hot tub, which we didn't buy from Hot Tub Central, called and inquired. They said they could handle it and were out to take a look at it the next day. The service tech Ricardo showed up, went to work and within 30 minutes, leak was no more. We couldn't be more pleased.
Media and the whole staff were incredible knowledgeable and helpful from the purchase experience to the delivery and installation. All of our questions were answered. Incredibly happy we bought from Hot Tub Central. Incredible service and wonderful customer service. Our swim spa has been amazing ❤️.
Service call was 5 star. Riccardo was professional and explained the work process. Completed the service and was extremely considerate and knowledgeable.
Midia is such a pleasure to deal with! She is so friendly, positive, knowledgeable, gets things done, spends extra time explaining things.
Great repair. Good attitudes of all repair techs. Quick , easy. Thanks
I didn’t answer all above as this was a service call. The technician was courteous and knowledgeable and did a great job!
Quality service Five stars
Midia and the staff at Hot Tub Central were fantastic in helping us pick out our Caldera hot tub. They were available to answer all our questions any time we needed and the delivery process was easy and convenient. We would highly recommend Hot Tub Central to anyone looking for a spa or hot tub!!
We are enjoying the Bullfrog hot tub. Using it as "hydro-therapy" for lower back pain.
They did a heater replacement in my hot tub and the service tech Ashley was great. Very knowledgeable and very professional!
Everything is going well. We have some troubles with the panels on the swim spa. Granted, Hot Tub Central is handling the situation and correcting it. Its taking longer than anticipated but this is on the manufacturer.
Hot Tub Central is a 5 Star Business. Their professionalism, knowledge and standard of care exceeded our expectation. I would recommend Midia to anyone looking to purchase a spa. She really cares about your needs and will delivery on her promise.
Very professional
I'm writing this review for Ashley. Ashley has helped us with the service on our tub. She is prompt, friendly, and professional. I highly recommend her services.
Theresa was very attentive to finding our needs before explaining her products.
This review is for a service call. I bought my TidalFit swim spa and on the third week we had 60+ MPH winds that broke my cover clips. I called Hot Tub Central to see what I needed to do to get new clips. A couple days later I received a text message that a tech was en route to my house to perform a service call. When I got home my clips were replaced. It was like magic. Great customer service to match a great buying experience. Thanks!!!
The staff were very friendly and knowledgeable. Availability and delivery of product was quick.
Teresa was EXCELLENT! She gave me her cell # for any questions. I changed my mind like 5 times and she was outstanding! I told all my friends about her and her service!
Teresa was excellent!!!! She gave me her cell and answered all my questions and was very patience was me in choosing my hot tub. The entire store in Toms River including the delivery and service woman were outstanding!! I have posted on my Facebook the experience that I had and would HIGHLY recommend this store to all my friends and family!!!
The experience that I have with the folks in your Hooper Avenue office without standing Teresa was absolutely fabulous calling her texting her answering all my questions she will be the reason that I will continue to shop there and recommend others
I recently found Hot Tub Central for my Bullfrog Spa needs. We needed 6 new headrests for our spa and had dealt with another store before finding Hot Tub Central. Wow, what a difference it has made. I called and spoke to Theresa and it was really easy from then on. She understood all of my needs and asked the right questions. Very seamless process. Theresa contacted me to let me know product was ordered and kept me abreast of order status. Was able to visit their store and was quite impressed with Hot Tub display floor. Wow. Had a number of accessories on display that we had only looked at before that online. Was able to see in person and purchased a few. I can say that all my hot tub needs from now on will be thru Hot Tub Central and Theresa. Thank you
Ashley and the staff of hot tub center were very helpful in helping fix and repair and older hot tub. Ashley was very knowledgable and put in 100% extra effort to get the job done i would highly recommend them for service and sales
Ashley was wonderful! She was so nice and patient with me since I knew NOTHING about hot tubs. She did a great job and I feel comfortable now with our you tub!
Excellent job of the team thank you very much!
Ashely was very professional!
We are very happy with our new hot tub. There’s a problem with the panel but Ashley came right out the next day and identified the problem and will replace it.
Ashley who did our repairs on our Sundance Jacuzzi did a great job. When the first pump did not work she was on the phone with sundance for over an hour trying to get it to work and found out they sent a bad pump. She came back the following week and put the new one and our Jacuzzi has been running great. I highly recommend Hot Tube Central for your next Jacuzzi.
Delivery incomplete, 7wks still no stereo system, plug release valve for draining tub defect. Still inoperable
Best choice ever! Good selection and customer service. You will love yours too!
Had a very good experience with Hot Tub Central. Staff was very knowledgeable and informative. I would highly recommend this establishment.
We decided to get a hot tub and after shopping around we found Midia at Hot Tub Central. I could not be happier with the level of service, professionalism and the pricing that Midia and their team provided us. Midia guided me to the tub that would work best for my family and we selected a Bullfrog hot tub. We have spent more time in the hot tub than I would have thought as we go in almost every other day. I have a bad back and have found great relief from tired and ache back muscles. We purchased an aftermarket sanitization unit (ecosmarte) that utilizes no chemicals but which presented some difficulty in getting hooked up. This was not Hot Tub Central's responsibility but Ashley their service tech came out multiple times to make sure we got it hooked up correctly and assisted my guy to get it integrated with the hot tub system. The friendly and professional staff at Hot Tub Central went above and beyond to make my hot tub experience a very positive one. I would recommend them to anyone looking to get a spa.
Staff has been wonderful!
When we changed our minds about the lid, you came right away to ensure our satisfaction.
Painless Purchase--Owner was helpful had all the answers and followed through with her promises.
My hot tub was purchased in June of this year.(& we LOVE it) I called Midia to discuss moving it (& /setting it up) to a new location that we will be living at for a year before weather got any colder. She was able to do it the day after I called. The movers were timely & excellent. I can’t wait for the water to heat up to start using it again.
Amazing experience! No pressure. knowledgeable staff. Answered all questions, didn't feel obligated to purchase.
Very pleased with our hot tub purchase. Great customer service. So helpful.
Had an old spa I wanted repaired. They walked me through the costs to repair and showed me a new spas which was delivered same day. knowledgeable people. Great value for the money.
Very Professional and prompt. Highly recommended Media is the Best Thanks
Ashley is always awesome and does a great job
Impressed and extremely satisfied is an understatement! The owner, Midia, was kind, friendly, patient, knowledgeable, and extremely helpful since I knew nothing about hot tubs. You can't beat the service and I will be a lifetime customer for those reasons. She even came to my house Labor Day weekend to hook up the hot tub and show me how to use and take care of it. I highly recommend this store if you are in the market for hot tubs. The service alone is impeccable!
I purchased a Sundance in 1990; it worked great until Hurricane Sandy split it! Chose Hot Tub Central for quality, service, and price.
Strap on cover broken during installation & never repaired. Other than that, good experience.
Nice product display in showroom. I am very satisfied with service after the sale.
Our salesperson was honest, helpful, knowledgeable, and definitely influenced our purchase decision. Overall an Excellent Experience!
Very professional and knew products very well. Didn't push us to buy.
This is one company that believes in service and customer satisfaction. The purchase of our hot tub was something out of our comfort zone. The entire staff made it a painless experience. BRAVO TO ALL OF THEM
Hot Tub Central responded:
"We thank you for choosing us for your purchase. It is our pleasure to know that you are enjoying your hot tub! Always call on us to anything you might need."
Hot Tub Central
Love it!!! This is a high quality hot tub!!! The jets are therapeutic and the lights give great ambiance. Delivery very fast. The owner Midia is a great person and best professional. 😍😍😍 I and my husband are very pleased with our purchase so far. Highly recommended shopping with Hot Tub Central.
I have had a Sundance Hot tub for 10 years. I always dreaded the service piece of my tub. Recently, I called Brittany of Hot Tub Central. Her response to my service inquiry was immediate. She guided me thru the diagnosis and ordered the part immediately. Brittany set the service expectation and delivered big time. I am happy that I found a business that truly cares about their customers. I have three hot tub stores closer to my house near LBI, NJ, but I will drive to Toms River because the level of service is exceptional. If you are frustrated with your hot tub service provider... call Brittany.
It was a pleasure purchasing a new spa from Midia and her team including Dave for delivery and Ashley in getting us set up. They were extremely helpful, friendly and professional, we definitely recommend Hot Tub Central.
We always wanted a hot tub and almost bought one from Costco. After we did some research and visited some stores we were really confused until our visit to Hot Tub Central. We were greeted by Midia with a big welcoming smile and right away put us at ease. It was refreshing to finally talk to a person who wasn’t trying to just sell us something. She took the time to answer all of our questions and listened to our family needs. The delivery was on time and they came to our home to make sure everything was done to our satisfaction and helped us understand everything about our new hot tub. Thank you and yes go there before you buy.
Midia, our salesperson and owner was terrific. Her pricing and sales business model were easy, informative and resulted in a quick sale. She also included a free lift, upgraded cover, Spa stairs and side mounted stainless steel grip railing for easy access. She came to our home to ensure the site was accessible to her crew and would be safe for us to place it on our deck. The delivery crew was experienced and worked hard to ensure all was correctly fitted including our top lift. Midia visited us after installation to ensure everything was done correctly and that we were pleased. She also gave us a short course on spa maintenance, water testing, and remedies of correcting water quality problems. She also provided us with a kit consisting of over 12 reagents to maintain our spa. All materials were high quality. We have been enjoying our Sundance tub nearly every night.
