Good reputation and convenient.
Verified 10/22/20 Sharon (Bozeman, MT)
The purchasing experience was great. However we were never recommended an electrician or told about the box we needed to pick up. So that was an expensive but pointless electrician visit the first time. And we still can't put the cover all the way up because it was placed too close to the fence.
Amazing ownership. Great products with exceptional knowledge. Service hands down the best in the area. Will always recommend!
Local business with great reputation.
Charlie was the best! The 2 delivery people were a pleasure to deal with.
Mountain Hot Tub took exceptional care of us during our hot tub search and eventual purchase. From purchase to delivery to follow-up, they have more than satisfied our expectations!
You should get better delivery crews. The guys removing my old tub broke an outside receptacle box and never mentioned it. The guys delivering the new tub made a 6" long, deep scratch in my Trex decking. Their solution was to hide it with the hot tub steps. Very unprofessional.
The whole process of buying our hot tub was seamless. Staff was great - no high pressure sales talks - just education. Very professional. Our purchase was a great COVID vacation since we are vacationing at home.
Everyone was absolutely amazing. I also like that after the purchase people are there to help.
Had some delays due to COVID but the group communicated well with us on what to expect and in the end, it wasn't too bad. Unfortunately, i don't remember the name of the salesperson who helped us on our visit to the showroom in Oct, 2019 but she was very knowledgeable and extremely helpful. Overall, excellent experience- thank you!
Asked the (female, not Bob) person at the store to schedule their time together with the electrician when scheduling delivery since electricians want to be there for the work. Was told, "we don't play the middle-man". Asked for a delivery timeframe and was given the morning and I said I'd make the arrangement and call right back. Scheduled an electrician for the morning. Tried calling back, but the store phone doesn't ring until they open, smh!!! Called back after opening and informed them of when the electrician is going to be there. Day of delivery, electrician is sitting around at my house waiting for delivery which didn't come until the afternoon. Why the F can't you help schedule an electrician after I have picked one? You wasted my time and money. I don't know your schedule. By you telling that you "don't play middleman", you made me the middleman and the scheduling got borked because of it. I am not a project manager and should not be expected to be one. VERY poor response which I will not forget any time soon.
Great experience dealing with entire staff. Followed through with everything.
Bob was very knowledgeable about his product.
You guys were amazing during the purchasing & delivery process, AND 3 months later helping us package it for an unanticipated move across the country. Thank you!