This is our first experience having a hot tub. We came in looking for a hot tub for medical reasons for my husband. Kody was great working with and knew the products and helped set us up with a hot tub that wasn't in the store and came from Bozeman. The crew came by to install and go over the products. beings that it is our very first time, we didn't get the first round of how to put chemicals in. We called again because our hot tub water was really green and hazy. Another serviceman came by, slowly went through every chemical and when to use them. Since then I have had no issue balancing out the chemicals a very special thanks to him as well, unfortunately, I didn't catch his name.
Verified 7/11/24 Kyla (Butte, Montana)
Bob was very informative during selection and purchase. Delivery crew (Joey) was excellent - super easy to work with, patient (we had to finish some wiring), and very explanatory.
We had a wonderful experience at Mountain Hot Tub. Joe was extremely knowledgeable and helpful. We got an excellent deal on just what we wanted.
The staff is very professional and helpful.
Taylor was fabulous from the first meeting where we discussed hot tub options through delivery and set-up. In the first week I had questions and response time was quick and solutions were easy. We love our hot tub and the service provided from Taylor at Mountain Hot Tub was incredible. Will be highly recommending to anyone who is looking for a hot tub in the Flathead Valley!
Great to work with Taylor and he helped us choose the tub that was right for us. Very helpful
Mountain Hot Tub was a BREEZE to work with. First of all, if Cora worked for me, I would give that girl some kudos! I saw an ad on TV when I was watching Netflix or something similar, for Mountain Hot Tubs 0% for 36 mo financing. I messaged Mountain Hot Tub thinking that they would get back to me the next business day because it was 9pm ish. Cora got back to me RIGHT away via text! I thought that was super impressive. Cora proceeded to follow up with me and stay on my lead. She was not annoying, but she was informative and answered all questions without persuading me to make the investment. I was truly impressed with Cora's salesmanship! Then, I worked with Isaac to get the delivery scheduled. He chatted with my deck contractor on set up and installation. He was very informative and professional! Super impressed there too! Next up was Sean (Shawn?) and Jack with the filling/turning on hot tub/explaining things. They did not rush, they made sure it was installed properly and that I got all of my questions answered. Sean was VERY knowledgeable and passionate about his job. He seemed to really enjoy what he did and truly was a joy to learn from! Jack was great too, I just spoke to him less. As a business owner myself, I have to say: great job Mountain Hot Tub! From the moment we messaged you, to the day it was set up and installed, we have been so happy with the level of service. All of your employees approached us with genuine care and kindness, passion for their jobs, and never once made us feel disregarded. I would like to mention one thing that could potentially help you guys get less phone calls. The only reason I left a 4 star review in the category of "fulfillment of commitments made during sale" is that we were left with some products that I might botch the name of here... O-care box, freshwater IQ box, and chemical bag (blue bag). Honestly, I don't really know what all of this stuff does (just the chlorine and ph increaser/decreaser bag). I should have asked Sean at the set up what every single box was for, but maybe if you guys had a little flyer or hand out you could give your customers that listed something like this: - O-Care box is for yada yada, use this when.... - Freshwater IQ box is for xyz, use this for abc, etc... - Blue bag of chlorine, ph increaser and decreaser with test strips is obviously supposed to be used for regular water care. But, then why do I also have the O-care and Freshwater IQ box? I think all of the "stuff" you give us with our hot tub set up seems intimidating and overwhelming without written instruction or some type of written explanation? I have been googling all of the stuff that you left to try to find out why I would need to use some of the stuff if I already have chlorine, ph increaser/decreaser, etc. I am a little confused as to why I have a box for the vanishing act but I don't know what it is or how to use it. Again, part of this is MY fault, not Seans because I didn't really realize what was in the box until he left and I started opening more things. So maybe just a handout explaining all of the stuff would be beneficial. THANK YOU to Cora, Sean, Isaac, and Jack!! So helpful, we will be back to buy more things and give business to Mountain Hot Tub purely due to the way we were treated as customers!!
Bill did a great job! Great customer service and follow through. We love our Hot Springs =-D
Mountain Hot Tub- Butte was a pleasure to work with. Totally professional in the purchasing process as well as installation. We are very satisfied.
Only negative was that there was no mention of how much it was going to cost to hook it up. $2600... that is a lot! Would have been nice to learn what the install range could be, wow!
You delivered on every promise!
We had a wonderful experience purchasing our sauna. Bob in Helena was very knowledgeable and accommodating. Mountain Hot Tub staff in both Helena and Bozeman were very helpful.
I had a long drawn out process of getting a new hot tub. Although it was a bit of a rocky road, Mountain Hot Tubs did an excellent job following through with me and making sure I was happy with my purchase. Because they ultimately came through for me and had outstanding customer service, I will be a customer for a long time.
Bill got us in an amazing Highlife Envoy just in time for Christmas. Delivery was perfect & they are available to answer any questions.