Best purchase ever! I am in constant pain w/ my back. Purchasing the hot tub has helped tremendously. The staff at Mountain Hot are so friendly and knowledgeable. I highly recommend Mountain Hot Tub!
Verified 1/18/23 Krystal
Delivery very unsatisfactory- conflicting info on salt system maintenance. Still waiting for install of stereo and hand rails.
Our experience was & is pretty darned good- honesty and punctual staff & crew- product is great
The service was most excellent. Red, Charli & the guys that installed the tub- Excellent!!
We are so happy with our hot tub purchase from Mountain Hot Tub! Cora was wonderful to work with - She is friendly, knowledgeable, and helped us choose the perfect tub. We were also impressed with the delivery and set-up of our hot tub. As newbies to owning a hot tub, all of our questions were answered and the whole process went very smoothly.
The whole experience from the 1st day I went in to the store until set up of the tub was very pleasant. Nice staff & knowledgeable.
Customer service has been awesome!!
Great staff. Some had more knowledge than others probably because of length of time. Training for tub care could be WAY better. Delivery was interesting. One guy suggested putting it in our garage because of difficulty getting it into our yard. Strange at best.
We love our Hot Tub! Thanks to Charli for helping us choose the perfect one & the delivery guys for getting it home!
We were greeted by staff very friendly knowledgeable on tubs & maintenance. Great communication with delivery! Thank you!
In all I was pleased with the entire process. Polite sales people and the install service staff was great. Top notch service, I was overly pleased.
Shannon Grady was very professional and explain our options and the product. No pressure. Best customer service!
Overall pretty easy, original tub was delivered with freight damage. A replacement was arranged at no cost, but one of the snaps for the cover was broken and has not been replaced (1 month post-delivery as of writing this). I'm not sure if this is a break-down in communication, or some other reason, but a little disappointing, though not an earth-shattering problem.
Thank you all for the prompt service and the fudge! Cheers to many soaks