This is the third Hot springs hot tub we've bought from Mountain Hot Tub. Love them! Thank you!
Verified 9/15/23 Gary & Sally (Bozeman, MT)
Staff was very friendly and courteous. Everything about buying the hot tub was a positive experience.
Awesome customer service & delivery!
It took a little longer to get our unit installed than I anticipated, but I am very happy with the result! I've even noticed that I sleep better after a soak in the hot tub. Thank you!
Excellent customer service all around from showroom to installation
Cora was great and really knew her product options!
Red was amazing the decision & knowledge about the product. Nate & Tom installed it perfectly and answered all my questions.
Great looking store & great customer service. Thanks!
Kelly should be very proud of his staff. Very friendly & knowledgeable of the Hot Spring product over 40 years of LOCAL sales & service. Highly recommend Mountain Hot Tub.
Knowledgeable staff helped with model choice for our limited space and were very helpful in facilitating the purchase. Good sales service and installation/delivery.
Absolutely excellent service from both Red and the delivery team. I love my new hot tub and could not have had a better customer service experience. Please keep up the great work!
The staff at the Helena store were very friendly, knowledgeable, and willing to make buying, setting up, and using our hot tub a good experience. However things did not work out quite as expected. During instillation only 2 people were used to place the tub on a cold snowy day. One of the corner lights was broken and the front panel was warped outward which was not mentioned until I noticed it. The store staff were helpful in ordering a new panel and light cover. It took over a month to arrive and the panel had a big gouge in it. Another one was ordered and after another month or so the replacement arrived. Upon installing the new panel it was discovered that two mounting screws were missing. Again after waiting about a month the screws arrived but they were the wrong color. Two months later we are still waiting for two screws of the correct color to arrive! So almost 6 months after instillation the tub has not been installed correctly to our satisfaction. Again, the staff have been trying to help us but there is something wrong somewhere in ordering and obtaining parts. The hot tub is usable and we have been enjoying it but the whole experience has not been good.
Olivia spent a lot of time with us so we could decide what system to get. Salt system nice, just have to dial it in.
super helpful sales person, installer and product