Excellent service from start to finish. Justin came to my home on his day off to go over some options, and to do a site survey. He sold me a spa based on my needs and finances, while other dealers we went to were trying to put us in what they had in stock. We had to order because of the color, but he kept me notified weekly of the process. Come delivery day, Darby, Derek, and Korey could not have been any more professional. They were careful not only in protecting the tub from damage, but also the deck and gate. They were friendly and courteous, and moved it a few times to make sure it was exactly where I wanted it. Can't say enough about the entire staff and crew. As a manager of a service retailer myself, I constantly strive for an excellent buying experience. These guys nailed it start to finish. Great Job!!!!!
Verified 3/15/19 Neil
Tom was a knowledgeable salesman to work with.Darby,Derek, Don,and Korey did a great job of installing the tub and getting us started. A good experience all around.
Looking for options in hot tubs, I attended a “Bobs” weekend spa expo in Carlisle. Sales folks were great, they took the time to explain the difference in spas, how the controls work, and just overall ownership and benefits of hydro therapy. The experience (No high pressure shenanigans) was fantastic, as you can actually see some of the spas operating. I would recommend to future spa owners and I would buy again from Bobs. I received a call the next day for delivery options, set the date, received a call on delivery day when Darby, Derrick, Don, and Korey were about an hour away (Great courtesy). DDDK arrived, introduced themselves and got right down to business of getting my new spa up and running, while providing a tutorial on its operation and maintenance.
Stephen was extremely helpful, knowledgeable and did not pressure us. He provided us with all the information we needed to make a good decision on our spa purchase. Professionalism, transparency and superior customer service! Thank you Stephen!When delivery was scheduled-Justin was very helpful. Delivery by Darby, Derrick & Tim couldn't have been better. They were professional, navigated our difficult property without any problem, had a great sense of humor, worked hard and fast, provided excellent direction on how to use the spa. We couldn't be happier with our spa, and those guys are top notch! We will definitely recommend Bob's to others because of your team!
It took us some time to make the final purchase but the whole time Mike the salesman was there for us. Sales team was very knowledgeable and helpful. The showroom provided a good amount of spa options for us. Our delivery date was set when purchases but a day later they called and asked if we wanted delivery earlier due to a cancellation, which was a nice follow up. The delivery crew called in advance to let us know when they would be arriving. They arrived on time as expected. It was raining but they were very friendly and happy to make the delivery. The team did a great job offloading, placing and setting up our spa. The overview discussion of the spa, chemicals and how it works was very helpful. They also did a great job completely cleaning the spa inside and out before filling it up. Cleaned up everything and left me feeling confident on our purchase. Thank you all for making our fist spa purchase a great experience!
Darby,Derek,Tim did a great job in very bad conditions
Both Mike, the salesman and the delivery men, Darby, Derek and Tim were excellent to deal with, were honest and helpful. I highly recommend. Also, delivered on time and as agreed.
This is our second purchase from Bob’s and we couldn’t be happier. From Tom in sales to Darby, Derrick and Tim on delivery- great experience. Thanks for all you do to help us relax! Jim and Kelly
So delivery was scheduled well in advance . The day of delivery it’s pouring rain I felt awful but TIM, DARBY, and Derrick come into my property with smiles . No complaints on our end they flew through the set up , they all were professional and thorough on the install. In a little under an hour we were up and running, chemicals were in , tub was placed . Not 1 time did they complain about the weather or the next to impossible placement I chose for our new hot tub. Thanks guys easiest experience so far with this home I bought .
I walk into the showroom in sloppy work cloths and was greeted like a human . Stephen certainly didn’t judge us based on appearance like so many other companies do . I told him my concerns and my ideas and he sold us on a very nice unit . Day of delivery what a morning . Derrick, Darby and Tim were faced with pouring rain, a very tough placement and so many variables you couldn’t imagine . These guys came in , smiling and just made the job effortless and fast. We were placed, filled and chemicals in place within an hour of there arrival. We were amazed. These guys by far made this process enjoyable and painless. I couldn’t believe the “rundown” of chemicals and dos and donts in terms I understood . Delivery crew makes the business . Thanks guys!!
Great experience start to finish. I was especially impressed with the install crew, Darby, Derek & Tim were very professional and courteous. I would highly recommend Bob's to anyone looking for a quality spa. Thank you!
Very impressed with delivery and setup. Thanks, Darby, Derrick and Tim!!
Delivery Team did an excellent job of navigating some obstacles. They were frustrated, but managed to stay positive and comical. Enjoyed them(and now the Hot Tub) very much.
Stephen gave me a good deal on a small 2 person Amour Vita Spa. He remembered me from a year earlier, was extremely professional and knew what he was talking about. This is my 3rd spa. My most recent lasted 14 years indoors and this one is made by the same company. Derek, Tim & Darby delivered it down a hill through my yard and into my house in the rain. Surprisingly they did not ruin the yard and did not make a mess. It was in and set up without any trouble. These guys are strong and know what they are doing. The spa itself needed a little work so that it would not spray out over but I figured it out and am happy with it. If it was just 2 inches deeper it would have been made perfectly and would have still fit through the door. I rigged up a splash guard and put some linoleum around the back and one side. In 14 years I will go back for another. I also recommend getting the 10 extra air jets for $450. They are worth it and make the tub much more powerful.