Aquatic Spas.

Rated by 81 customers
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3 years ago we bought our spa from Doug and he is one of the few that delivered a great service. From the time we bought it to the time it was delivered, we experienced and exceptional service and he knows his products pretty well. He recommended us the best spa that we enjoyed. But recently we need to replace our our blower, and with a short notice Doug jump to help and fix it immediately and we didn't pay anything because it is covered by the warranty. I highly recommend this place, they are family and locally owned, honest and true to what they say, great customer service and great product.
Verified CustomerVerified (palm coast, fl)
 

Actually my wife and father in law went shopping for the spa, I am reviewing because I have particularly good feelings about this company. We purchased a reconditioned Spa from Aquatic Spas in October during peak COVID. This was a no bs reconditioning, they redid electronics as well as pumps. All new, and I have had the cover off to validate the rebuild. The owner (Jim) is very personable and has a commitment to customer service that translates “The buck stops here”. He didn’t consider the project finished until he fulfilled his promises and achieved 100% satisfaction. Pretty rare. There was a hiccup with the wrong cover sent and product supply problems during the pandemic, however again we were NOT given the runaround, and they supplied a beautiful new cover as soon as it was available fully 4 months after the sale consummated and checks were cashed. I have become so used to not getting what I paid for in the past that I really want to stress that this is a business you should go out of the way to use. If they treat all their customers like we were treated Aquatic Spas of Hilton Head has a very bright future. Larry Schmitz Savannah Ga
Verified CustomerVerified lawrence (Savannah, Ga)
 

James Carmany with Aquatics Spa of Hilton Head delivered truly exceptional service not often found any more these days. Starting with simple things like communication from scheduling confirmation and pre-arrival calls, to a job completion demo video message to coming prepared with parts for the unexpected – I couldn’t be more pleased. His entire process is aimed to understand the concern, confirm the problem without completing lengthy repairs that don’t resolve the problem and is quick to offer additional maintenance options to prevent unnecessary future issues. A simple circular pump job quickly turned into some challenges, from poorly internal placed mechanics to the difficult to access recessed tub location, he never complained and got the job done with no plumbing cuts, leaving it great shape for the future. Thanks James – I enjoyed your knowledge and craftsmanship. Lars
Verified CustomerVerified Lars (Hilton Head, SC)
 

Doug is the epitome of professionalism and excellent customer service. When he says “call me for anything”, he means it. He just doesn’t sell you a spa, he makes you a customer for life. I love my spa and recommend Aquatic Spa highly.
Verified CustomerVerified MaryAnn (Palm Coast, FL)
 

Doug and Aqua Spa is a fantastic company to do business with. This week my spa wasn’t working. Doug came out, determined it was a faulty GFI and not the tub at all. After two years of owning this tub truthfully it just gets better. You purchase a product because of the reputation but you keep going back for the customer service. Doug and the Holly Hill, Fl are great!!
Verified CustomerVerified Bob (Flagler Beach, Florida)
 

Doug and our neighbor Mitch were very helpful!!
Verified CustomerVerified Monica (Daytona Beach, FL)
 

It was a pleasure to work with Doug. He is knowledgeable and friendly. Customer service is wonderful. From purchase to delivery and set up. Great experience!
Verified CustomerVerified Donna (Palm Coast, FL)

Quality product and service. I felt really confident in the promises made and that I can rely on help for any future needs. I love my spa! Thank you!
Verified CustomerVerified Maryann (Palm Coast, FL)
 

It was a pleasure to buy our spa from Jim. The entire process from looking for the right spa to the delivery of our new Vita spa was smooth and pleasant.
Verified CustomerVerified Donna (Hilton Head, SC)
 

+10 on fulfilling commitments made during sale!
Verified CustomerVerified Heather (Palm Coast, FL)
 

Jim and his partner were fantastic on removal of my old Jacuzzi (Hot Springs) and delivery of my new one. I will highly recommend the product and service that we received. This Jacuzzi is more powerful than my Hot Springs Jacuzzi. Many thanks to Jim.
Verified CustomerVerified Gary (Beaufort, SC)
 

Good quality and appearance.
Verified CustomerVerified John (Daytona Beach, FL)
 

We bought a hot tub and we are loving it!! Thank you Doug for a terrific experience from start to finish. Everything went smoothly and professionally. Very appreciative for an all around great experience.
Verified CustomerVerified Carol (New Smyrna Beach, FL)
 

Great product selection. Knowledgeable staff.
Verified CustomerVerified Van (Daytona Beach, FL)
 

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