I have been calling for over a month to get an appointment to have a damper flap placed in my chimney. I understand people are busy but there is absolutely NO excuse for not even calling someone back and offering a time when you could perform the work. Absolutely dead silence from them despite repeated requests. Extremely poor customer service. Shame on all of you. A very disgruntled senior citizen and former customer
Verified 10/16/23 Yvonne (Madison Heights, VA)
 

Sean was knowledgeable & helped me pick out a perfect hot tub for my Airbnb. I so appreciated that he offered the name of a deck builder as well.
Verified 10/7/23 PENNY (LYNCHBURG, VA)
 

Excellent transaction from purchase to delivery. Sean very knowledgeable & helpful. Caleb excellent in delivery process. Thank you!
Verified 10/4/23 LIZ (FOREST, VA)
 

Vern has been very patient with all my new spa owner questions-- he knows his stuff!
Verified 8/31/23 PAUL (BEDFORD, VA)
 

John was extremely helpful & honest. All the sales staff are great. Bring water samples- no problem. Very pleased with product and staff.
Verified 8/19/23 Katrina & Same (Gladys, VA)
 

Bought first hot tub 22 years ago. Replaced it though I could have had it repaired. Service provided has been great.
Verified 7/28/23 BARBARA & DOUG (MONETA, VA)
 

Our buying experience was great. It didn't stop there, any questions we have they are there to help. Friendly salespeople and delivery personel.
Verified 5/22/23 MARY (GLADE HILL, VA)
 

I ordered my tub in Oct 2021, as the world was re-emerging from the 2019/2020 pandemic that flipped life on its head. I figured I would take about a year and that seems right. The team in Salem has always been professional and super heplful.
Verified 2/7/23 NATHAN (BLACKSBURG, VA)
 

We have purchased 3 Marquis Hot Tubs in the past & we are very pleased with the quality, reliability & customer service at the Bedford, VA store.
Verified 2/3/23 DON (HARDY, VA)
 

I was buying from a phone to add a hot tub at my house at the lake. Roger and the team was very helpful in choosing the right tub. I appreciated all the insight they had to offer.
Verified 1/27/23 RONALD (PENHOOK, VA)
 

Everything about my Marquis hot tub purchase went well. Everyone was very helpful. Love my hot tub! M
Verified 1/27/23 MARCIA (HARDY, VA)
 

Everything about my Marquis hot tub purchase went well. Everyone was very helpful. Love my hot tub! M
Verified 1/27/23 MARCIA (HARDY, VA)
 

Everything about my Marquis hot tub purchase went well. Everyone was very helpful. Love my hot tub! M
Verified 1/27/23 MARCIA (HARDY, VA)
 

Whole experience was great except we already have a leak.
Verified 1/24/23 SUSAN & RANDY (FOREST, VA)