I have trust in Aqua Pros store, owner, and staff. The Marquis spas are great!
Verified 7/10/24 BLAKE (EVINGTON, VA)
Our salesman, Roger Ingraham, was very helpful and knowledgeable about the spas that interested us. We love our hot tub!! Roger is always willing to answer questions and help with spa maintenance, etc. Aqua Pro is a great business. We already recommended it to friends.
Our experience at Aqua Pros was great! We love our Marquis spa!
My husband and I try to support local businesses whenever possible. We had a pump issue on Sunday. Aqua Pros was closed so we could have ordered our item on Amazon for $16.99 but it would not have arrived till Tuesday. My husband decided to wait till Monday and he would go buy it from Aqua Pros because he did not want to leave the pool not running for 2-3 days with the heat we are having. The exact item at Aqua Pros was $91.99. We had no idea it would be that much difference in price. We can't keep supporting local when they up the prices like this. Absolutely ridiculous!
very satisfied with my purchase of our new hot tub. The Marquise product seems great and everyone at AquaPros was very helpful
Wonderful experience dealing with everyone at Aqua Pros in Lynchburg, especially our salesman John. He was incredibly knowledgeable about the products, and has continued to be very helpful with chemicals and water quality. We enjoy our spa every night - great experience!
Very helpful and friendly staff. We had a jet not working, but the service guys came out and resolved it. They were very easy to work with and did a great job.
Very knowledgeable staff. Willing to answer questions & help with all aspects.
Sean was so informative and helpful when we stopped by to get information on a fireplace! He answered all our questions and when 2 items were not in our package from the company, he got right on it and had them to us in a short amount of time! I would recommend Sean for any products at Aqua Pros of Lynchburg! Thanks for great customer service! Debbie
We bought a used Marquis hot tub from Aqua Pros of Lynchburg. The hot tub is fabulous! It is in great shape. Sean was extremely helpful, knowledgeable, courteous and just an all-around nice guy. We never felt pressured to make a purchase. I would definitely recommend this company to anyone looking for a new or used hot tub!
Sean is the Best to deal with, he is always very helpful. As far as Delivery crew they should wait until the new hot tub is filled and everything checks out before leaving. I had to call them back because of a pump leak due to a missing nut seal. But they immediately return with the seal/gasket.
I have been calling for over a month to get an appointment to have a damper flap placed in my chimney. I understand people are busy but there is absolutely NO excuse for not even calling someone back and offering a time when you could perform the work. Absolutely dead silence from them despite repeated requests. Extremely poor customer service. Shame on all of you. A very disgruntled senior citizen and former customer
Sean was knowledgeable & helped me pick out a perfect hot tub for my Airbnb. I so appreciated that he offered the name of a deck builder as well.
Excellent transaction from purchase to delivery. Sean very knowledgeable & helpful. Caleb excellent in delivery process. Thank you!