Wonderful experience dealing with everyone at Aqua Pros in Lynchburg, especially our salesman John. He was incredibly knowledgeable about the products, and has continued to be very helpful with chemicals and water quality. We enjoy our spa every night - great experience!
Verified 4/14/24 TRISHA (LYNCHBURG, VA)
Very helpful and friendly staff. We had a jet not working, but the service guys came out and resolved it. They were very easy to work with and did a great job.
Very knowledgeable staff. Willing to answer questions & help with all aspects.
Sean was so informative and helpful when we stopped by to get information on a fireplace! He answered all our questions and when 2 items were not in our package from the company, he got right on it and had them to us in a short amount of time! I would recommend Sean for any products at Aqua Pros of Lynchburg! Thanks for great customer service! Debbie
We bought a used Marquis hot tub from Aqua Pros of Lynchburg. The hot tub is fabulous! It is in great shape. Sean was extremely helpful, knowledgeable, courteous and just an all-around nice guy. We never felt pressured to make a purchase. I would definitely recommend this company to anyone looking for a new or used hot tub!
Sean is the Best to deal with, he is always very helpful. As far as Delivery crew they should wait until the new hot tub is filled and everything checks out before leaving. I had to call them back because of a pump leak due to a missing nut seal. But they immediately return with the seal/gasket.
I have been calling for over a month to get an appointment to have a damper flap placed in my chimney. I understand people are busy but there is absolutely NO excuse for not even calling someone back and offering a time when you could perform the work. Absolutely dead silence from them despite repeated requests. Extremely poor customer service. Shame on all of you. A very disgruntled senior citizen and former customer
Sean was knowledgeable & helped me pick out a perfect hot tub for my Airbnb. I so appreciated that he offered the name of a deck builder as well.
Excellent transaction from purchase to delivery. Sean very knowledgeable & helpful. Caleb excellent in delivery process. Thank you!
Vern has been very patient with all my new spa owner questions-- he knows his stuff!
John was extremely helpful & honest. All the sales staff are great. Bring water samples- no problem. Very pleased with product and staff.
Bought first hot tub 22 years ago. Replaced it though I could have had it repaired. Service provided has been great.
Our buying experience was great. It didn't stop there, any questions we have they are there to help. Friendly salespeople and delivery personel.
I ordered my tub in Oct 2021, as the world was re-emerging from the 2019/2020 pandemic that flipped life on its head. I figured I would take about a year and that seems right. The team in Salem has always been professional and super heplful.