Sales rep John at the Lynchburg, VA store is top rate. Give him a raise.
Verified 7/23/26 DOUG (FOREST, VA)
I'm a repeat customer because of Aqua Pros quality and service.
Delivery date was as promised. Smooth delivery and set up allowed us to enjoy our hot tub the next day.
Bob Davis, President of AquaPros, sent his repair crew out to fix my hot tub. The did the job professionally and had me up and running in no-time. I am a grateful AquaPros customer since 2025.
The delivery was est. to be 6 wks from order, but took 12. Upon filling the spa, all water leaked out on to the base. A coupling was left open during shipping, and not closed before delivery.
The delivery guys were great!
Sean Murphy is a tremendous sales person. He knows a lot but isn't pushy.
Exceptional customer service!
Keith and Tevin came out to close our pool this season and did a great job as usual! Keith has serviced our pool for the last few years and always does a great job. He is always friendly and helpful when needed.
keith & tevin prodiced great customer service on my annual fireplace tune-up thanks give them a raise
We used Aqua Pros to put in a new liner and resurface our pool steps. At first the customer service from the sales rep was great (when trying to get our business). The step resurfacing took place June 21st. I reached out about areas needing to be touched up and was told he would be back in touch. After 5 days I had to reach out again to follow up as I hadn't heard anything. Then June 27th the liner was put in and the second coat was done on the steps. There were still two areas we noticed the next day when it dried that looked like they scraped something across it. The service guys also poured the dirty sand water and liner pieces into my garden bed and left the junk there for us to clean up!! They also had said they would schedule the water hauling company to come back the following week to fill the pool the rest of the way up. I again reached out and I was told the service manager would reach out about the garden bed and steps. They also said they were trying to get the water company back out. After two more weeks we got someone else to fill up the pool with water bc at this point it had turned green bc it wasn't high enough to reach the filters. This caused us over a week of dealing with having to get the chemicals balanced right to get the pool water to normal levels and clarity. They tried to say the service guys were given "the thumbs up" on the steps even though we weren't home when they finished them. My husband saw them while they were working and gave a generic "it's looking good", so I guess they tried to use that as the all clear. He had then left to go back to work while they continued working on the steps. Several more emails, phone calls, and a stop at their Bedford location and now it is Aug 2nd and we have yet to be contacted by the service manager!! I guess once they received our $12K they figured they didn't have to provide us with the touchups or to make things right about the flower bed. We will never use them again!!
Shawn is amazing. He goes above and beyond in his work and care for his clients. He is the best!!
Keith and Tevin came out to open our pool this season and did a great job as usual! Keith has serviced our pool for the last few years and always does a great job. He is always friendly and helpful when needed.
We were very please with the sale and setup of our Spa. Courtney, Caleb, Greyson and Devin were professional yet friendly and helpful. The delivery team gave us instructions as the setup was going along. Offered advise and worked together as a great team to get the spa set up in an hour. They were all great! Thank you