I was pleasantly pleased with Don and my hot tub. Don's great and his level of service to everyone's needs is great.
Verified 6/12/25 John (Wilmington, DE)
Sale and delivery persons are very courteous, knowledgeable, and answered all my questions. Delivery was on time, and setup was completed within their allotted time frame (3.0 hours). Delivery person showed all the hot tub features and how each item worked. The entire hot tub area was completely cleaned of all non-required items (tools, trash, and recyclables) before the team left the work sight.
Clearwater Spas is absolutely a 5 star business. Don is incredibly knowledgeable and took the time to explain all the pros and cons of various hot tub options so that we could pick the best one for us. He kept an eye on every aspect from ordering to delivery and even picked up on an error in our patio layout that would have been an issue for the hot tub. If I have a question about maintenance, they are always very available and ready to help me over the phone. Honestly they made the whole experience so positive, I would recommend them to anyone!
Everything was first class, from the ordering process to the installation. Martin has been very helpful answering all of my questions.
Both Linda and I were very impressed with the time spent and clarity of information provided during our visit to your showroom. We love our hot tub!
Extremely happy with our experience. From start to finish. Sales from Karen to installation with Martin with any questions answered with a simple phone call. Extremely knowledgeable on all ends. We absolutely love our new Caldera spa.
Originally planned on getting a hot tub from a big box store and started to panic and was told by a friend to check out Clearwater. It was a bit of a drive so I was hesitant but we are so glad we did! Don was amazing. Lots of advice and had me actually get into the tubs and try out which one felt best. I’m so glad I did as we completely changed out minds! We’ve had the spa for over 2 months and it’s the BEST purchase we have ever made. So grateful Clearwater and Don.
It was a pleasure working with Don, Scott and Martin. They are extremely professional and they gave us plenty of options to make it a smooth transition from our old spa to our new one. We are confident that if we have any issue related to our spa that we can call Don and get an answer on how to resolve it. We love the product and our family has really enjoyed using it, especially over the holidays.
Great service, product knowledge, no pressure.
Great staff (friendly). No pressure sales. Very knowledgeable staff. Answered all questions fully.
We came to the spa with special needs for medical conditions. They walked us through the available options and guided us through the process
Don / Karen provided great support regarding purchase as well as installation location advice. Delivery crew was excellent.
Don / Karen provided great support regarding purchase as well as installation location advice. Delivery crew was excellent.
Very Impressive store was neat/tidy and well laid out. Nice inventory many models to choose from to fit any budget or space arrangement. Knowledgeable staff who didn't try to upsell tailored solution to fit our needs. Helped us with installation measurement at site and assisted with arranging contractors for pad and electrical. Very smooth and professional installations crew.