Bob's Intowne Spas

Rated by 29 customers
See detailed ratings

Stephen was extremely helpful, knowledgeable and did not pressure us. He provided us with all the information we needed to make a good decision on our spa purchase. Professionalism, transparency and superior customer service! Thank you Stephen!When delivery was scheduled-Justin was very helpful. Delivery by Darby, Derrick & Tim couldn't have been better. They were professional, navigated our difficult property without any problem, had a great sense of humor, worked hard and fast, provided excellent direction on how to use the spa. We couldn't be happier with our spa, and those guys are top notch! We will definitely recommend Bob's to others because of your team!
Verified CustomerVerified Cheryl (Halifax, Pennsylvania)
 

It took us some time to make the final purchase but the whole time Mike the salesman was there for us. Sales team was very knowledgeable and helpful. The showroom provided a good amount of spa options for us. Our delivery date was set when purchases but a day later they called and asked if we wanted delivery earlier due to a cancellation, which was a nice follow up. The delivery crew called in advance to let us know when they would be arriving. They arrived on time as expected. It was raining but they were very friendly and happy to make the delivery. The team did a great job offloading, placing and setting up our spa. The overview discussion of the spa, chemicals and how it works was very helpful. They also did a great job completely cleaning the spa inside and out before filling it up. Cleaned up everything and left me feeling confident on our purchase. Thank you all for making our fist spa purchase a great experience!
Verified CustomerVerified Michael (Hanover, PA)
 

Darby,Derek,Tim did a great job in very bad conditions
Verified CustomerVerified Charlie (Carlisle, Pa)
 

Both Mike, the salesman and the delivery men, Darby, Derek and Tim were excellent to deal with, were honest and helpful. I highly recommend. Also, delivered on time and as agreed.
Verified CustomerVerified JACK (Jackson Township, Pennsylvania)
 

This is our second purchase from Bob’s and we couldn’t be happier. From Tom in sales to Darby, Derrick and Tim on delivery- great experience. Thanks for all you do to help us relax! Jim and Kelly
Verified CustomerVerified Kelly
 

I walk into the showroom in sloppy work cloths and was greeted like a human . Stephen certainly didn’t judge us based on appearance like so many other companies do . I told him my concerns and my ideas and he sold us on a very nice unit . Day of delivery what a morning . Derrick, Darby and Tim were faced with pouring rain, a very tough placement and so many variables you couldn’t imagine . These guys came in , smiling and just made the job effortless and fast. We were placed, filled and chemicals in place within an hour of there arrival. We were amazed. These guys by far made this process enjoyable and painless. I couldn’t believe the “rundown” of chemicals and dos and donts in terms I understood . Delivery crew makes the business . Thanks guys!!
Verified CustomerVerified April (Harrisburg, Pa)
 

So delivery was scheduled well in advance . The day of delivery it’s pouring rain I felt awful but TIM, DARBY, and Derrick come into my property with smiles . No complaints on our end they flew through the set up , they all were professional and thorough on the install. In a little under an hour we were up and running, chemicals were in , tub was placed . Not 1 time did they complain about the weather or the next to impossible placement I chose for our new hot tub. Thanks guys easiest experience so far with this home I bought .
Verified CustomerVerified April (Harrisburg, Pa)
 

Great experience start to finish. I was especially impressed with the install crew, Darby, Derek & Tim were very professional and courteous. I would highly recommend Bob's to anyone looking for a quality spa. Thank you!
Verified CustomerVerified Brian
 

Very impressed with delivery and setup. Thanks, Darby, Derrick and Tim!!
Verified CustomerVerified Steve (Gettysburg, PA)
 

Delivery Team did an excellent job of navigating some obstacles. They were frustrated, but managed to stay positive and comical. Enjoyed them(and now the Hot Tub) very much.
Verified CustomerVerified Andrew (Spring Grove, Pa)
 

Stephen gave me a good deal on a small 2 person Amour Vita Spa. He remembered me from a year earlier, was extremely professional and knew what he was talking about. This is my 3rd spa. My most recent lasted 14 years indoors and this one is made by the same company. Derek, Tim & Darby delivered it down a hill through my yard and into my house in the rain. Surprisingly they did not ruin the yard and did not make a mess. It was in and set up without any trouble. These guys are strong and know what they are doing. The spa itself needed a little work so that it would not spray out over but I figured it out and am happy with it. If it was just 2 inches deeper it would have been made perfectly and would have still fit through the door. I rigged up a splash guard and put some linoleum around the back and one side. In 14 years I will go back for another. I also recommend getting the 10 extra air jets for $450. They are worth it and make the tub much more powerful.
Verified CustomerVerified John (New Cumberand, Pa)
 

This unit replaced a Hot Springs Spa bought 18 years ago from this location. I did shop around at other dealers but came back to Bob's. Justin was over the top with his customer service. If I was to buy another, Justin would be my go-to. If you are in the market to shop or buy, don't miss Bob's York store.
Verified CustomerVerified James (YORK, Pennsylvania)
 

Stephen was my salesman and he was very available to answer any questions and get the purchase process completed. The delivery men, Derrick, Darby and Tim were so nice and informative. I appreciated all their help so much!
Verified CustomerVerified Audrey (Harrisburg, PA)
 

The delivery team was amazing. They removed our old hot tub and installed the new one. The team was professional, experienced, knowledgeable and extremely strong! They were so careful not to damage anything in our house/property.The addition of some well-needed humor, made the experience a most positive one. Thank you, Darby and crew!!!!
Verified CustomerVerified Deb (YORK, Pennsylvania)
 

More reviews of Bob's Intowne Spas at Star Ratings USA

Are you a customer of Bob's Intowne Spas?

Write Your Own Review