The trusted source for online customer reviews.

95%
Customer Recommended of recent customers
recommend this business
from 127 customers

Hanson HotSpring Spas

Hanson HotSpring Spas

Are you a recent customer?

Write Your Own Review

1835 Dublin Blvd
Colorado Springs, CO 80918
Phone: 719-593-7727

Colorado Springs, CO

Hanson HotSpring Spas has been serving Southern Colorado for over 35 years, and is dedicated to providing you with the highest quality products and service you'll find anywhere. Whether you prefer soaking in an indoor or outdoor spa or enjoying a soothing Finnleo Sauna, our products will bring unparalleled luxury and recreation to you and your family.

As a multiple winner of HotSpring Spas' "Dealer of the Year" award, our store offers a wide variety of quality products. With the largest showroom in the area, featuring 6 hot tub lines, you are certain to find the right one for you. Visit us at our spacious showroom in Colorado Springs and discover the perfect spa or sauna for your lifestyle.

Business Profile of Hanson HotSpring Spas - Colorado Springs, CO

Office Type: • Sales & Service
• Design & Installation
• Maintenance & Repair
Hours: • Mon–Fri 10AM–6PM
• Sat 9AM–6PM
• Sun 11AM–5PM
Inventory: • Hot Tubs & Spas
• Saunas
• Freshwater Salt System
• Spa Complete
Manufacturers: HotSprings Spa
Serving Areas: • Colorado Springs
• Pueblo
• Pueblo West
• Black Forest
• Monument
View All...

Customer Reviews

Recently purchased a two person spa and it's absolutely perfect for my needs. Monica was extremely helpful and assisted me throughout the purchase. delivery and follow up afterwords.
Satisfied Review Verified CustomerVerified
 

Beware of service department. They misdiagnosed my spa taking so long to fix the issue that it created other issues. They do not show up at scheduled day or time. Also, do not give them your credit card information. Without my knowledge they saved my card on file and charged me another $500 for a part that I never ordered without my consent.
Satisfied Review Verified CustomerVerified
 

Hello. I ordered a Stride hot tub from Jennifer Catterson. I have been a customer with a Hanson spa for 25 years, and recently replaced out Bengal tub with a Hot Springs. For 5 months the tub worked. 2 weeks ago, the jets stopped working and we called Hanson. You sent John and a apprentice out to fix the error message "FLO". John said I didn't fill the tub correctly, and to refill and it would work. If not, he was going to replace the pump. In the interim, Dr. Electric, which was recommended by YOU to wire my tub came out and tested the electric from the breaker. They said 240 was reaching the spa, but noticed the schematics were set up for a 110. We ordered a 240 amp tub, and you gave use a 110. I had Bob switch the wire from 110 to 220 and it was still not working. After Tyler came out today, he tested the fuse and told me it blew. He also was able to switch a setting on our tub to run 240. Agin, we ordered a 240 tub, not 110. Tyler just called and told me I have to pay for the blown fuse (that possibly blew 2 weeks ago) because the electric company you recommended, did not wire correctly? According to Dr. Electric, the tub calls for a 40 amp breaker, they were told to install a 50. Inside the tub, it says 38 amp breaker. So out comes Dr. Electric to install a 40 amp, and now Hanson is telling me that blew the fuse, even though I haven't turned the tub on since he installed the breaker 1 hour ago. Please come pick up this broken hot tub. Then you can order us the correct tub, and one that doesn't break down after 5 months!
Satisfied Review Verified CustomerVerified
 

I am in no way able to recommend Hanson Hot Spring Spa to anyone. I would highly recommend that if you are looking for a hot tub go somewhere else. The staff will blatantly lie to you and will not provide service of their product. I purchased in April delivered in May and now it is July and still do not have my steps.. I called back today, Saturday, after I was told they would call back the precious Monday to find out that my steps are in but I had to drive from Pueblo to Colorado Springs because they will not deliver them like they have said they would for two months. My LED lights still do not work and am told that they do not want to work on it. Very, very disappointed in the fact that when you spend over $8000 and they wont even stand behind their product.
Satisfied Review Verified CustomerVerified
 

Jennifer was great to work with. Her product knowledge was outstanding and was able to answer all our questions without having to ask someone else. She kept us informed from the initial sale to follow up. Great person to work with.
Satisfied Review Verified CustomerVerified
 

It is a pleasant place to purchase my supplies. The staff knows and shares the information professionally.
Satisfied Review Verified CustomerVerified
 

Hanson HotSpring Spas and the staff are amazing. They take excellent care of me and my wife, and we consider them all family and friends. Thank you for everything you do for us and supporting the community.
Satisfied Review Verified CustomerVerified
 

We had an emergency with our hot-tub at our vacation rental. Hanson Spa went out of their way to order and rush the parts and the service to make sure that the hot-tub was ready for our guests. It was greatly appreciated.
Satisfied Review Verified CustomerVerified
 

We purchased our hot tub a year ago from Hansons! We have had nothing but a wonderful experience from the day we stepped into their show room. Jennifer helped us pick out our hot tub and was so friendly and informative. The delivery was on time and they talked us through every step to get it set up. They came back out (free of charge) a month later to install parts that were back ordered ( I live an hour from town so this is a pretty awesome). And now a year later I can still call in when I have a question and get the same warm response. I called in 2 days ago because I needed more spa product..... Jennifer helped me place my order and got it UPS'd right away(again I live an hour from town). I just received my products and just wanted to share with you all what a wonderful company this is and how grateful we are that we chose Hanson Hot spring Spas!!!
Satisfied Review Verified CustomerVerified
 

This place does not sell "cheap" products, so things will be on the pricy side. However, if you're into quality (instead of quantity), this is definitely the place to buy from. Furthermore, the Colorado Springs service manager (Morgan) is top-notch! I had problems with my salt system soon after purchase, and after fiddling and fussing with various things, it remained flakey at best. Even though the warranty had expired, Morgan personally made the trip to Woodland park, tested the system, found the cell was damaged, and replaced my cell with another working cell free of charge! Great products, and excellent customer service, too!
Satisfied Review Verified CustomerVerified
 

Jennifer answered all our questions and mitigate any concerns we had; including the logistics of getting our tub to a very high location overlooking Pikes Peak! We are one hundred percent satisfied!!!
Satisfied Review Verified CustomerVerified
 

Morgan and PJ came to check out a slow leak in our Grande Hot Tub. They were here for about an hour, drained the tub, glued and replaced some parts, discovered additional problem areas and were able to fix them that same day, advised me of a few pointers on hot tub care and follow-up on the service, explained what I could expect and were very professional and courteous. The way they handled everything made me think that if they were my own sons, I would be happy and proud!
Satisfied Review Verified CustomerVerified

Morgan came to house to inspect flashing heat sensor light and non-functioning side control panel on our Hanson, Hot Spring spa. Within minutes he had spa up and running again. He was very courteous, informative and professional. Highly recommend him and Hanson Spa
Satisfied Review Verified CustomerVerified

My review actually for a service call during which the repair technician effectively and efficiently diagnosed and fixed the problem.
Satisfied Review Verified CustomerVerified
 

My review actually for a service call during which the repair technician effectively and efficiently diagnosed and fixed the problem.
Satisfied Review Verified CustomerVerified
 

As a repeat customer with Hanson HotSpring Spas, and after my first HotSpring lasted 15 years! - I naturally turned to Hanson HotSpring for my next spa. I was not disappointed. While a few wrinkles are to be expected (in my case with a complex integration into my deck) - the key is how will the seller manage any issues that arise. Hanson came through and met all my expectations. I was particularly impressed with Morgan - who went over and above the call to ensure I was completely satisfied. I LOVE the ACE Salt system - what a great improvement over the technology available in my original spa. I will continue to do business with Hanson HotSpring.
Satisfied Review Verified CustomerVerified
 

Morgan came promptly and serviced our 20 year old spa. He had it up and running in no time, was very courteous and professional. I would recommend this business to anyone---great service.
Satisfied Review Verified CustomerVerified

we are very happy that we chose from Hanson and bought a Hot Springs-you get what you pay for. Glad we didn't go cheap and buy from Costco or the other discount stores.
Satisfied Review Verified CustomerVerified
 

I had a challenge with a leak in my spa. Jeff asked me to send photos, and he shared them with Morgan. Morgan came to my home (and rescue!) and was very clear in what was causing the leak, and how to fix it.
Satisfied Review Verified CustomerVerified

Morgan Douglas was exceptional and professional. My wife and I appreciate his attention to detail, keeping us informed on the status of our repair and personally attending to the quality repair of our spa.
Satisfied Review Verified CustomerVerified
 

Luke was very knowledgeable and helped us very much in making a decision on buying our first hot tub. We are very happy with our purchase!
Satisfied Review Verified CustomerVerified
 

We needed service on our spa. Called and got service the next day. Morgan was very fast and knew what he was doing. A pleasure to do business with.
Satisfied Review Verified CustomerVerified
 

I resently had a problem with my tub. A very friendly fellow by the name of Morgan came to my aid. he is very knowledgeable,helpful and efficient. Aside from friendly store folks, Morgan's tech. support plays big in my referral to friends.
Satisfied Review Verified CustomerVerified
 

Our sales Rep Luke did a fantastic job in showing us all the features of the spa and explained water quality and maintenance.
Satisfied Review Verified CustomerVerified
 

Our sales Rep Luke did a fantastic job in showing us all the features of the spa and explained water quality and maintenance.
Satisfied Review Verified CustomerVerified
 

This review is about a service call by Morgan this week. Very professional, on-time, offered good suggestions on day-to-day operation and maintenance. We both hope the problem is fixed. He is a very good rep for your company.
Satisfied Review Verified CustomerVerified
 

After 9 years of faithful service the heater board failed. Replacement was fast, efficient and very personable. Morgan Douglas was extremely polite and professional, explaining everything he was doing as it went. Love the tub, the service staff and retail staff. Always friendly and efficient with exactly what I need at hand. Highly recommend Hanson Spas , their products, and staff.
Satisfied Review Verified CustomerVerified
 

I scheduled service call which was made within a few days of my call. The service rep was professional, efficient, and knowledgable. I was quite satisfied with his expertise and repair.
Satisfied Review Verified CustomerVerified
 

Very impressed with the cheerful personality of Jennifer and her knowledge of the product and technology. She was a pleasure to deal with.
Satisfied Review Verified CustomerVerified
 

Morgan was very knowledgeable and helpful while learning how to work my spa. Definitely would recommend to anyone.
Satisfied Review Verified CustomerVerified
 

Morgan Douglas came and repaired this spa which I've owned for 14 years. He did an excellent job, was very knowledgeable, prompt, and friendly.
Satisfied Review Verified CustomerVerified
 

Service tech Morgan helped us understand the ACE system maintenance better. I'd suggest sending him to everyone once their tub is delivered!
Satisfied Review Verified CustomerVerified
 

Morgan arrived on time to service our spa which was having some problems. He arrived at a solution that was far less expensive than parts replacement and we extremely knowledgeable about Hot Springs spas.
Satisfied Review Verified CustomerVerified
 

Morgan was friendly and efficient.
Satisfied Review Verified CustomerVerified
 

Professional, thoughtful and knowledgeable. Very helpful with Spa issues.
Satisfied Review Verified CustomerVerified
 

This was for a service call...other questions don't apply.
Satisfied Review Verified CustomerVerified
 

Morgan did a great job repairing the circuit board for the heater and replacing the hail damaged cover
Satisfied Review Verified CustomerVerified
 

I replaced a 12 year old Jetsetter with a new Jetsetter. Love it. Hanson Spa was and always has been great to do business with.
Satisfied Review Verified CustomerVerified
 

This was a pump repair , tech was knowledgeable, helpful and efficient. Have been doing business with Hanson Spas since 1991, good company outstanding propel and service.
Satisfied Review Verified CustomerVerified
 

Today, 08-14-14, your service person, Morgan,came out to our home to give us an estimate to give to our insurance company for the repair of our hot tub due to damage that was caused by large hail stones. Morgan was very professional and knowledgeable when it came to diagnosing the problem with our hot tub and the proper way to keep the tub up and running. He did a great job. I would recommend Hanson HotSpring Spas to any of my friends and acquaintances. Thanks for all of your help. Sincerely, Larry R. Lambert
Satisfied Review Verified CustomerVerified
 

Could not have had a better experience finding and buying a spa. Sales staff showed us exactly what we were looking for, knew his product line well and did not try to up-sell us. We appreciated the personal service.
Satisfied Review Verified CustomerVerified
 

Our Hot Springs Highlife hot tub was leaking and Morgan came out for a service call. After a few minutes he found the cause of the problem and we determined that it wasn't worth spending a bunch of money on to get fixed. I'll try and patch it up to keep it going for a while longer. Morgan was very knowledgeable and did a great job. Thanks -Mark
Satisfied Review Verified CustomerVerified
 

Luke Bednar was attentive to our wants and needs and has followed up twice since the spa was delivered. After three months of use, we need a little more coaching on maintaining the chemicals , but otherwise everything has turned out well.
Satisfied Review Verified CustomerVerified
 

We recently needed service on our Hot Springs Tiger River Spa, and just had to write and comment on the wonderful service by Spa Technician Jeff Seeger from Hanson Spa. He is like an encyclopedia of information. He quickly identified the problem and fixed it, and also explained the whole process while he worked. We really appreciate his expertise and highly recommend him.
Satisfied Review Verified CustomerVerified
 

Luke was very knowledgeable on the spas. He asked us questions in order to determine which spa & size would be the best choice for us. He was polite & took the time with us when we had questions. He is a great employee. It was a pleasure working with him.
Satisfied Review Verified CustomerVerified
 

This was a service call for our Caspian spa. Morgan was on time, quick, efficient, and fixed the problem in a very short time. He was friendly, Knowledgable, and answered all our questions. Don't think you could get a better experience.
Satisfied Review Verified CustomerVerified
 

Jeff is a great asset to Hanson COS !!!!
Satisfied Review Verified CustomerVerified
 

Great service call. Knowledgeable, clearly explained issue, fixed problem quickly and answered all questions. Great customer service!
Satisfied Review Verified CustomerVerified

Morgan was very knowledgeable about the working components of my hot tub and identified the problem almost immediately. He explained what was wrong and what should be occurring in a properly working unit. I appreciate his competence and taking the time to educate me during the repair process.
Satisfied Review Verified CustomerVerified
 

Just had a service call for my Jet Setter II hot tub. Was very pleased with Morgan and the way he quickly diagnosed my problem with no oxone bubbles coming up. He replaced two parts and now the hot tub is working fine and the volume of bubbles is better than ever. A very satisfied customer.
Satisfied Review Verified CustomerVerified

I have been doing business with Hanson Spa for over 20 years. They are the best spa company I have ever worked with! My latest service call, performed by Morgan Douglas was an excellent example of the wonderful service Hanson's provides its customers. Morgan fixed my spa, gave me maintenance pointers, and finished the entire job in only 30 minutes! Hanson only hires the best people for their company, obviously.
Satisfied Review Verified CustomerVerified

Great product. Very knowledgeable and courteous staff. Highly recommended.
Satisfied Review Verified CustomerVerified
 

Over the past 10 years we have bought two hot tubs from Hanson for two different homes. Both hot tubs have been trouble free. Installation and advice on up-keep have been great. We have recommended Hanson spa to friends - and they too have had a great experience. Great customer loyalty and the sales force always remembers us when we stop by. Keep up the great work!
Satisfied Review Verified CustomerVerified

We have been building outdoor living spaces along with Hansons since 2009. The crew down at the showroom are a blast to work with and really go the extra mile with us and the homeowner when it comes to delivery and set up. I won't recommend any other tub to go on our outdoor living spaces; between the two of our products, I can truly say this is a maintenance free outdoor living area.
Satisfied Review Verified CustomerVerified

Just purchased a Hot-Spot Relay from Hanson. Wow, what a great tub. I would also like to mention how pleased we are with the folks who operate Hanson. From Sales to Install, these folks are VERY courteous, professional, knowledgeable and accommodating. No wonder the reviews are great. I will recommend them. Hanson Spas,thank you!
Satisfied Review Verified CustomerVerified

I have never worked with a more reputable and ethical business. The crew at Hanson HotSpring Spa is five stars! Hanson is the only place to get a hot tub in the springs. This is my third HotSprings Spa from Hanson (new house, new hot tub)and they surprise me every time. Incredible showrooms, great product selection, prompt service responses and a great store dog!
Satisfied Review Verified CustomerVerified

we love the tub &will refer oyhers to you
Satisfied Review Verified CustomerVerified
 

We are very happy with our new sovereign spa
Satisfied Review Verified CustomerVerified
 

Lower chemicals prices - You all do "Good Work" !
Satisfied Review Verified CustomerVerified
 

You carry a quality product backed by quality people
Satisfied Review Verified CustomerVerified
 

The Test Soak made the Difference!
Satisfied Review Verified CustomerVerified
 

Are you a customer of Hanson HotSpring Spas?

Write Your Own Review

The trusted source for online customer reviews.

95%
Customer Recommended of recent customers
recommend this business
from 127 customers

Hanson HotSpring Spas

Hanson HotSpring Spas

Are you a recent customer?

Write Your Own Review

1835 Dublin Blvd
Colorado Springs, CO 80918
Phone: 719-593-7727

Colorado Springs, CO

Hanson HotSpring Spas has been serving Southern Colorado for over 35 years, and is dedicated to providing you with the highest quality products and service you'll find anywhere. Whether you prefer soaking in an indoor or outdoor spa or enjoying a soothing Finnleo Sauna, our products will bring unparalleled luxury and recreation to you and your family.

As a multiple winner of HotSpring Spas' "Dealer of the Year" award, our store offers a wide variety of quality products. With the largest showroom in the area, featuring 6 hot tub lines, you are certain to find the right one for you. Visit us at our spacious showroom in Colorado Springs and discover the perfect spa or sauna for your lifestyle.

Business Profile of Hanson HotSpring Spas - Colorado Springs, CO

Office Type: • Sales & Service
• Design & Installation
• Maintenance & Repair
Hours: • Mon–Fri 10AM–6PM
• Sat 9AM–6PM
• Sun 11AM–5PM
Inventory: • Hot Tubs & Spas
• Saunas
• Freshwater Salt System
• Spa Complete
Manufacturers: HotSprings Spa
Serving Areas: • Colorado Springs
• Pueblo
• Pueblo West
• Black Forest
• Monument
View All...

Customer Reviews

Recently purchased a two person spa and it's absolutely perfect for my needs. Monica was extremely helpful and assisted me throughout the purchase. delivery and follow up afterwords.
Satisfied Review Verified CustomerVerified
 

Beware of service department. They misdiagnosed my spa taking so long to fix the issue that it created other issues. They do not show up at scheduled day or time. Also, do not give them your credit card information. Without my knowledge they saved my card on file and charged me another $500 for a part that I never ordered without my consent.
Satisfied Review Verified CustomerVerified
 

Hello. I ordered a Stride hot tub from Jennifer Catterson. I have been a customer with a Hanson spa for 25 years, and recently replaced out Bengal tub with a Hot Springs. For 5 months the tub worked. 2 weeks ago, the jets stopped working and we called Hanson. You sent John and a apprentice out to fix the error message "FLO". John said I didn't fill the tub correctly, and to refill and it would work. If not, he was going to replace the pump. In the interim, Dr. Electric, which was recommended by YOU to wire my tub came out and tested the electric from the breaker. They said 240 was reaching the spa, but noticed the schematics were set up for a 110. We ordered a 240 amp tub, and you gave use a 110. I had Bob switch the wire from 110 to 220 and it was still not working. After Tyler came out today, he tested the fuse and told me it blew. He also was able to switch a setting on our tub to run 240. Agin, we ordered a 240 tub, not 110. Tyler just called and told me I have to pay for the blown fuse (that possibly blew 2 weeks ago) because the electric company you recommended, did not wire correctly? According to Dr. Electric, the tub calls for a 40 amp breaker, they were told to install a 50. Inside the tub, it says 38 amp breaker. So out comes Dr. Electric to install a 40 amp, and now Hanson is telling me that blew the fuse, even though I haven't turned the tub on since he installed the breaker 1 hour ago. Please come pick up this broken hot tub. Then you can order us the correct tub, and one that doesn't break down after 5 months!
Satisfied Review Verified CustomerVerified
 

I am in no way able to recommend Hanson Hot Spring Spa to anyone. I would highly recommend that if you are looking for a hot tub go somewhere else. The staff will blatantly lie to you and will not provide service of their product. I purchased in April delivered in May and now it is July and still do not have my steps.. I called back today, Saturday, after I was told they would call back the precious Monday to find out that my steps are in but I had to drive from Pueblo to Colorado Springs because they will not deliver them like they have said they would for two months. My LED lights still do not work and am told that they do not want to work on it. Very, very disappointed in the fact that when you spend over $8000 and they wont even stand behind their product.
Satisfied Review Verified CustomerVerified
 

Jennifer was great to work with. Her product knowledge was outstanding and was able to answer all our questions without having to ask someone else. She kept us informed from the initial sale to follow up. Great person to work with.
Satisfied Review Verified CustomerVerified
 

It is a pleasant place to purchase my supplies. The staff knows and shares the information professionally.
Satisfied Review Verified CustomerVerified
 

Hanson HotSpring Spas and the staff are amazing. They take excellent care of me and my wife, and we consider them all family and friends. Thank you for everything you do for us and supporting the community.
Satisfied Review Verified CustomerVerified
 

We had an emergency with our hot-tub at our vacation rental. Hanson Spa went out of their way to order and rush the parts and the service to make sure that the hot-tub was ready for our guests. It was greatly appreciated.
Satisfied Review Verified CustomerVerified
 

We purchased our hot tub a year ago from Hansons! We have had nothing but a wonderful experience from the day we stepped into their show room. Jennifer helped us pick out our hot tub and was so friendly and informative. The delivery was on time and they talked us through every step to get it set up. They came back out (free of charge) a month later to install parts that were back ordered ( I live an hour from town so this is a pretty awesome). And now a year later I can still call in when I have a question and get the same warm response. I called in 2 days ago because I needed more spa product..... Jennifer helped me place my order and got it UPS'd right away(again I live an hour from town). I just received my products and just wanted to share with you all what a wonderful company this is and how grateful we are that we chose Hanson Hot spring Spas!!!
Satisfied Review Verified CustomerVerified
 

This place does not sell "cheap" products, so things will be on the pricy side. However, if you're into quality (instead of quantity), this is definitely the place to buy from. Furthermore, the Colorado Springs service manager (Morgan) is top-notch! I had problems with my salt system soon after purchase, and after fiddling and fussing with various things, it remained flakey at best. Even though the warranty had expired, Morgan personally made the trip to Woodland park, tested the system, found the cell was damaged, and replaced my cell with another working cell free of charge! Great products, and excellent customer service, too!
Satisfied Review Verified CustomerVerified
 

Jennifer answered all our questions and mitigate any concerns we had; including the logistics of getting our tub to a very high location overlooking Pikes Peak! We are one hundred percent satisfied!!!
Satisfied Review Verified CustomerVerified
 

Morgan and PJ came to check out a slow leak in our Grande Hot Tub. They were here for about an hour, drained the tub, glued and replaced some parts, discovered additional problem areas and were able to fix them that same day, advised me of a few pointers on hot tub care and follow-up on the service, explained what I could expect and were very professional and courteous. The way they handled everything made me think that if they were my own sons, I would be happy and proud!
Satisfied Review Verified CustomerVerified

Morgan came to house to inspect flashing heat sensor light and non-functioning side control panel on our Hanson, Hot Spring spa. Within minutes he had spa up and running again. He was very courteous, informative and professional. Highly recommend him and Hanson Spa
Satisfied Review Verified CustomerVerified

My review actually for a service call during which the repair technician effectively and efficiently diagnosed and fixed the problem.
Satisfied Review Verified CustomerVerified
 

My review actually for a service call during which the repair technician effectively and efficiently diagnosed and fixed the problem.
Satisfied Review Verified CustomerVerified
 

As a repeat customer with Hanson HotSpring Spas, and after my first HotSpring lasted 15 years! - I naturally turned to Hanson HotSpring for my next spa. I was not disappointed. While a few wrinkles are to be expected (in my case with a complex integration into my deck) - the key is how will the seller manage any issues that arise. Hanson came through and met all my expectations. I was particularly impressed with Morgan - who went over and above the call to ensure I was completely satisfied. I LOVE the ACE Salt system - what a great improvement over the technology available in my original spa. I will continue to do business with Hanson HotSpring.
Satisfied Review Verified CustomerVerified
 

Morgan came promptly and serviced our 20 year old spa. He had it up and running in no time, was very courteous and professional. I would recommend this business to anyone---great service.
Satisfied Review Verified CustomerVerified

we are very happy that we chose from Hanson and bought a Hot Springs-you get what you pay for. Glad we didn't go cheap and buy from Costco or the other discount stores.
Satisfied Review Verified CustomerVerified
 

I had a challenge with a leak in my spa. Jeff asked me to send photos, and he shared them with Morgan. Morgan came to my home (and rescue!) and was very clear in what was causing the leak, and how to fix it.
Satisfied Review Verified CustomerVerified

Morgan Douglas was exceptional and professional. My wife and I appreciate his attention to detail, keeping us informed on the status of our repair and personally attending to the quality repair of our spa.
Satisfied Review Verified CustomerVerified
 

Luke was very knowledgeable and helped us very much in making a decision on buying our first hot tub. We are very happy with our purchase!
Satisfied Review Verified CustomerVerified
 

We needed service on our spa. Called and got service the next day. Morgan was very fast and knew what he was doing. A pleasure to do business with.
Satisfied Review Verified CustomerVerified
 

I resently had a problem with my tub. A very friendly fellow by the name of Morgan came to my aid. he is very knowledgeable,helpful and efficient. Aside from friendly store folks, Morgan's tech. support plays big in my referral to friends.
Satisfied Review Verified CustomerVerified
 

Our sales Rep Luke did a fantastic job in showing us all the features of the spa and explained water quality and maintenance.
Satisfied Review Verified CustomerVerified
 

Our sales Rep Luke did a fantastic job in showing us all the features of the spa and explained water quality and maintenance.
Satisfied Review Verified CustomerVerified
 

This review is about a service call by Morgan this week. Very professional, on-time, offered good suggestions on day-to-day operation and maintenance. We both hope the problem is fixed. He is a very good rep for your company.
Satisfied Review Verified CustomerVerified
 

After 9 years of faithful service the heater board failed. Replacement was fast, efficient and very personable. Morgan Douglas was extremely polite and professional, explaining everything he was doing as it went. Love the tub, the service staff and retail staff. Always friendly and efficient with exactly what I need at hand. Highly recommend Hanson Spas , their products, and staff.
Satisfied Review Verified CustomerVerified
 

I scheduled service call which was made within a few days of my call. The service rep was professional, efficient, and knowledgable. I was quite satisfied with his expertise and repair.
Satisfied Review Verified CustomerVerified
 

Very impressed with the cheerful personality of Jennifer and her knowledge of the product and technology. She was a pleasure to deal with.
Satisfied Review Verified CustomerVerified
 

Morgan was very knowledgeable and helpful while learning how to work my spa. Definitely would recommend to anyone.
Satisfied Review Verified CustomerVerified
 

Morgan Douglas came and repaired this spa which I've owned for 14 years. He did an excellent job, was very knowledgeable, prompt, and friendly.
Satisfied Review Verified CustomerVerified
 

Service tech Morgan helped us understand the ACE system maintenance better. I'd suggest sending him to everyone once their tub is delivered!
Satisfied Review Verified CustomerVerified
 

Morgan arrived on time to service our spa which was having some problems. He arrived at a solution that was far less expensive than parts replacement and we extremely knowledgeable about Hot Springs spas.
Satisfied Review Verified CustomerVerified
 

Morgan was friendly and efficient.
Satisfied Review Verified CustomerVerified
 

Professional, thoughtful and knowledgeable. Very helpful with Spa issues.
Satisfied Review Verified CustomerVerified
 

This was for a service call...other questions don't apply.
Satisfied Review Verified CustomerVerified
 

Morgan did a great job repairing the circuit board for the heater and replacing the hail damaged cover
Satisfied Review Verified CustomerVerified
 

I replaced a 12 year old Jetsetter with a new Jetsetter. Love it. Hanson Spa was and always has been great to do business with.
Satisfied Review Verified CustomerVerified
 

This was a pump repair , tech was knowledgeable, helpful and efficient. Have been doing business with Hanson Spas since 1991, good company outstanding propel and service.
Satisfied Review Verified CustomerVerified
 

Today, 08-14-14, your service person, Morgan,came out to our home to give us an estimate to give to our insurance company for the repair of our hot tub due to damage that was caused by large hail stones. Morgan was very professional and knowledgeable when it came to diagnosing the problem with our hot tub and the proper way to keep the tub up and running. He did a great job. I would recommend Hanson HotSpring Spas to any of my friends and acquaintances. Thanks for all of your help. Sincerely, Larry R. Lambert
Satisfied Review Verified CustomerVerified
 

Could not have had a better experience finding and buying a spa. Sales staff showed us exactly what we were looking for, knew his product line well and did not try to up-sell us. We appreciated the personal service.
Satisfied Review Verified CustomerVerified
 

Our Hot Springs Highlife hot tub was leaking and Morgan came out for a service call. After a few minutes he found the cause of the problem and we determined that it wasn't worth spending a bunch of money on to get fixed. I'll try and patch it up to keep it going for a while longer. Morgan was very knowledgeable and did a great job. Thanks -Mark
Satisfied Review Verified CustomerVerified
 

Luke Bednar was attentive to our wants and needs and has followed up twice since the spa was delivered. After three months of use, we need a little more coaching on maintaining the chemicals , but otherwise everything has turned out well.
Satisfied Review Verified CustomerVerified
 

We recently needed service on our Hot Springs Tiger River Spa, and just had to write and comment on the wonderful service by Spa Technician Jeff Seeger from Hanson Spa. He is like an encyclopedia of information. He quickly identified the problem and fixed it, and also explained the whole process while he worked. We really appreciate his expertise and highly recommend him.
Satisfied Review Verified CustomerVerified
 

Luke was very knowledgeable on the spas. He asked us questions in order to determine which spa & size would be the best choice for us. He was polite & took the time with us when we had questions. He is a great employee. It was a pleasure working with him.
Satisfied Review Verified CustomerVerified
 

This was a service call for our Caspian spa. Morgan was on time, quick, efficient, and fixed the problem in a very short time. He was friendly, Knowledgable, and answered all our questions. Don't think you could get a better experience.
Satisfied Review Verified CustomerVerified
 

Jeff is a great asset to Hanson COS !!!!
Satisfied Review Verified CustomerVerified
 

Great service call. Knowledgeable, clearly explained issue, fixed problem quickly and answered all questions. Great customer service!
Satisfied Review Verified CustomerVerified

Morgan was very knowledgeable about the working components of my hot tub and identified the problem almost immediately. He explained what was wrong and what should be occurring in a properly working unit. I appreciate his competence and taking the time to educate me during the repair process.
Satisfied Review Verified CustomerVerified
 

Just had a service call for my Jet Setter II hot tub. Was very pleased with Morgan and the way he quickly diagnosed my problem with no oxone bubbles coming up. He replaced two parts and now the hot tub is working fine and the volume of bubbles is better than ever. A very satisfied customer.
Satisfied Review Verified CustomerVerified

I have been doing business with Hanson Spa for over 20 years. They are the best spa company I have ever worked with! My latest service call, performed by Morgan Douglas was an excellent example of the wonderful service Hanson's provides its customers. Morgan fixed my spa, gave me maintenance pointers, and finished the entire job in only 30 minutes! Hanson only hires the best people for their company, obviously.
Satisfied Review Verified CustomerVerified

Great product. Very knowledgeable and courteous staff. Highly recommended.
Satisfied Review Verified CustomerVerified
 

Over the past 10 years we have bought two hot tubs from Hanson for two different homes. Both hot tubs have been trouble free. Installation and advice on up-keep have been great. We have recommended Hanson spa to friends - and they too have had a great experience. Great customer loyalty and the sales force always remembers us when we stop by. Keep up the great work!
Satisfied Review Verified CustomerVerified

We have been building outdoor living spaces along with Hansons since 2009. The crew down at the showroom are a blast to work with and really go the extra mile with us and the homeowner when it comes to delivery and set up. I won't recommend any other tub to go on our outdoor living spaces; between the two of our products, I can truly say this is a maintenance free outdoor living area.
Satisfied Review Verified CustomerVerified

Just purchased a Hot-Spot Relay from Hanson. Wow, what a great tub. I would also like to mention how pleased we are with the folks who operate Hanson. From Sales to Install, these folks are VERY courteous, professional, knowledgeable and accommodating. No wonder the reviews are great. I will recommend them. Hanson Spas,thank you!
Satisfied Review Verified CustomerVerified

I have never worked with a more reputable and ethical business. The crew at Hanson HotSpring Spa is five stars! Hanson is the only place to get a hot tub in the springs. This is my third HotSprings Spa from Hanson (new house, new hot tub)and they surprise me every time. Incredible showrooms, great product selection, prompt service responses and a great store dog!
Satisfied Review Verified CustomerVerified

we love the tub &will refer oyhers to you
Satisfied Review Verified CustomerVerified
 

We are very happy with our new sovereign spa
Satisfied Review Verified CustomerVerified
 

Lower chemicals prices - You all do "Good Work" !
Satisfied Review Verified CustomerVerified
 

You carry a quality product backed by quality people
Satisfied Review Verified CustomerVerified
 

The Test Soak made the Difference!
Satisfied Review Verified CustomerVerified
 

Are you a customer of Hanson HotSpring Spas?

Write Your Own Review

100% Verified Customer Reviews

Our system is designed with a high level of security and validation to prevent malicious or self-aggrandizing reviews from being published.

All our reviews are submitted by real-life customers who describe their experiences doing business with local merchants.

How Do We Do This?

About Star Ratings USA

Customer feedback is powerful.

Our mission is to spread the word about local businesses with integrity that you can trust.

We also help businesses improve their customer service based on real-life customer reviews.

Our Features

Contact Us

We're proud of our track record of helping hundreds of businesses build stellar reputations.

Let us work with you on the unique needs of your industry and your business situation.

Call today: (800) 428-7319

Contact Us Online