Explore USA RV of Houston
23538 West State Hwy. 6
Alvin, TX 77511
Phone: 281-968-6100
Houston, TX
Our service center, staffed with highly experienced technicians, provides full service assistance for RVs and other towables, and can conduct any necessary maintenance or repairs.
We serve our customers with an honest approach to sales and timely service & support. Our goal is for you to enjoy your travel and build family memories that will last a lifetime!
Business Profile of Explore USA RV of Houston - Alvin, TX
| Office Type: | Service & Sales |
|---|---|
| Hours: |
• Mon-Sat 9AM-6PM • Sunday 11AM-4PM |
| Owner: | Scott Chaney |
| History: | 17 Years in Business |
| Inventory: |
• RVs • Travel trailers • Fifth wheels • Toy haulers |
|---|---|
| Languages: |
• English • Spanish |
| Manufacturers: |
• Heartland • Palomino • CrossRoads RV • Dutchmen RV • Redwood RV • VanLeigh RV |
|---|
| Serving Areas: |
• Houston • Sugar Land • Pasadena • The Woodlands • League City • Baytown |
|---|
Customer Reviews
Bought my RV in Sept of 2022. After having it for less than two weeks, there were leaks all throughout the RV. Called them immediately to get scheduled. took 2 weeks to get it in for repairs.. Went back 3 months later to pick it up after numerous calls of when it would be ready. When picking it up they said it would take 10 minutes. Sat there 3 hours because none of the work had been done. 7 months later, all the repairs are still not done and we are being told everything is on back order still. I contacted Jayco who then in return contacted this location and they can not get answers as well. I tried to call the general manager today but was told he's in meetings. NEVER BUY FROM HERE!!
Verified 4/13/23 barbara (lake jackson, Texas)
I didn’t purchase my current fifth wheel from Explorer USA but they have made a future customer! I purchased a new Keystone 6 months back In Minnesota and drove it to Houston. Found some items that needed addressed under warranty. Seems no other dealership wished to do the warranty work! The staff at Beaumont N. (Robbie and Willy) and service staff were incredible! They replaced a refrigerator and floor to like new condition. They are professional and quite knowledgeable. Extremely happy and customer for life!!! Brian and Rhonda
The most expensive piece of shit on the market and Customer Service, worse than Camping World! Our RV was built as a breach of contract not what we ordered inside or outside. Colors Wrong and spent 85K on a brand new Dodge HO 3500 as per colors we ordered and didn’t match at all. So the camper delivered because I paid for it to my driveway and first time it rained about week or two after water pouring out of Livingroom through a light fixture in ceiling. Next all power options started not working. The dealership didn’t care either. I loaded it up took back to dealer where it’s been it’s entire life. First time they said it was ready, New damages done by dealership noted several issues. So we left it with them to fix suppose to be ready within a couple weeks. It’s been months and dealership lies about trying to contact us! A joke of a dealership and VanLeigh not a customer friendly manufacture. At one time they asked me to take it to them several states away to the plant where it was built. They decided not to when I told them they were paying for it all. This experience has made me wonder why I ever wanted one and spent way too much money for a piece of Shit that was a bait and switch we both believe happened since original order and contract was breached by Vanleigh and they were willing to do nothing about it! Do Not Buy Buyer Beware!
The most expensive piece of shit on the market and Customer Service, worse than Camping World! Our RV was built as a breach of contract not what we ordered inside or outside. Colors Wrong and spent 85K on a brand new Dodge HO 3500 as per colors we ordered and didn’t match at all. So the camper delivered because I paid for it to my driveway and first time it rained about week or two after water pouring out of Livingroom through a light fixture in ceiling. Next all power options started not working. The dealership didn’t care either. I loaded it up took back to dealer where it’s been it’s entire life. First time they said it was ready, New damages done by dealership noted several issues. So we left it with them to fix suppose to be ready within a couple weeks. It’s been months and dealership lies about trying to contact us! A joke of a dealership and VanLeigh not a customer friendly manufacture. At one time they asked me to take it to them several states away to the plant where it was built. They decided not to when I told them they were paying for it all. This experience has made me wonder why I ever wanted one and spent way too much money for a piece of Shit that was a bait and switch we both believe happened since original order and contract was breached by Vanleigh and they were willing to do nothing about it! Do Not Buy Buyer Beware!
We have had our RV since May 2021. It had several problems since May that still have never been corrected. Our RV has been in the maintenance shop several times since last May. When we put our rv in the shop in Alvin it sits there for weeks and weeks. We were told back in September of 2021 that parts were there to repair our bunk. It is in the shop for the second time since then and it still has not been repaired. Every time we call there are the same excuses told to us over and over again! We are told… we are waiting on approval… the parts were approved but we don’t have them yet…. Oh it’s approved… waiting on repairs to be completed!!!! This is over and over and over again. Why is there a warranty but it is not honored???? I will never recommend this place of business to anyone.
I dropped our unit off December 13, 2021 for a one year maintenance including a full extended warranty package. Today January 24, 2022 I am still waiting on notification that the warranty package will be accepted. Obviously I did not do my homework on service before purchasing the travel trailer. It appears that Explorer USA is one of those groups that can make a sale but can not back up service promises. Perhaps I should place an non complimentary advertisement in the local papers or RV magazines - but at this time I am confident there are other clients with worse stories. Lesson learned is to make sure before you purchase a RV.
Horrible experience with the service department. Took the trailer in three months ago, still waiting on parts! Have been told since the end of July that the part would be here on Thursday. Never get to see the service advisor.
Started out great, now not so much. When you spend $130,000 on a rig you expect to get decent service. We have left several messages for the service department. We were told new doors and a new stove cover (they removed the initial one because it was not correct and the stove top wouldn't work) were ordered over two months ago. We get no calls back and the one time we did get a call it was I'll check on that and call you back that never happened. Since that time the fan in the master is not working correctly and we discovered the electric flush control they replaced two months ago was replaced with a broken one so now that is an issue too. Would just absolutely LOVE it if someone from service would call us back.
the worst experience in my whole life. The first was in Alvin. We toured, drove, then went to "the back" to purchase for full asking price, then we were told "we" had to pay nearly 7k more than asking because we had secured our own funding. Then I complained and asked that the san antonio location take our business to try and buy the SAME rv, then were told we had to pay 24k down when we were preapproved, they just did not want to sell this rv to, period. We were totally discriminated against!!!!!!!! THE ABSOLUTE WORST EXPERIENCE IN MY WHOLE and walking in ready to purchase too. Don't tell them what you have, they will only exploit it. I truly dont know how these people behind "the door" sleep at night.
Took my 2019 Seneca Motor Home in for a recall repair. Waited 2 months for part to arrive, then when I took it to get installed, I was told the part was never ordered. The service department has a serious lack of communication between its employees. They will also lie to your face. Do not believe anything they tell you. I caught them in two lies. Manager talks a good show, but needs to get in touch with reality. He is clueless what his service team is doing. They have no quality control or verification of work completed. Phone Calls will not be returned. Just more lies. They are a great example of how not to run a business.
Took my 2019 Seneca Motor Home in for a recall repair. Waited 2 months for part to arrive, then when I took it to get installed, I was told the part was never ordered. The service department has a serious lack of communication between its employees. They will also lie to your face. Do not believe anything they tell you. I caught them in two lies. Manager talks a good show, but needs to get in touch with reality. He is clueless what his service team is doing. They have no quality control or verification of work completed. Phone Calls will not be returned. Just more lies. They are a great example of how not to run a business.
Horrible after sale service! RV was in shop for 2 1/2 months due to so many things wrong with our brand new 2020 Thor Four Winds. THEY said our toilet was broke, which it was, so they put a new one in. Not at all similar to the one that was in it. I am short, and the toilet is extremely high we had to get me a step stool to even get on it. It takes up half our bathroom space. Called them today and was told by service dept guy.."I don't know what we can do about that"...when we get back from our trip, I will tell THEM what they are going to do with it! VERY DISGUSTED! Don't buy from this company.
BUYER BEWARE. DO NOT PURCHASE HERE. I WISH I WOULD HAVE READ THE REVIEWS BEFORE DEALING WITH THIS BUSINESS. WORST PURCHASE EXPERIENCE OF MY LIFE. . ONCE THEY HAVE YOUR MONEY YOU ARE A NOTHING.. TOO MANY MIS-HAPS/ BROKEN PROMISES/ COMMITMENTS TO LIST. AS OF TODAY IT LOOKS AS THOUGH THIS SITUATION WILL END WITH ATTORNEYS INVOLVED UNBELIEVABLE ... MORE TIME & MONEY! 2 WEEKS AFTER PURCHASING WHAT MY WIFE THOUGHT WAS "OUR FUTURE DREAM RETIREMENT TOY" SHE WAS DIAGNOSED WITH LEUKEMIA . I'M SURE THAT WOULDN'T MATTER TO THIS CREW, MIGHT EVEN LAUGH ABOUT IT, BUT IT WAS CERTAINLY DOUBLE KICK IN THE GUT FOR US...... GOT ME FOR OVER 125K ---DONT LET THEM GET YOU...
The experience was a the worst I have ever had purchasing an RV, and this is our 4th one. The service department does not know how to service your RV in a timely manner. I would never recommend this dealership.
Recently bought a Crossroads Lonestar 340RE from the Alvin location. If you are considering buying from there DONT! For starters, they screwed up the paperwork three times, causing two hour long trips back to the center to resign the paperwork. It would have been three but I was adamant about expressing my displeasure at their incompetence and they called back saying they would fix it without us having to come back. Next, they asked me to wait and extra week for Cleaning, prep, and delivery and said they would make sure everything checked out and was set up for my arrival. Pickup was supposed to happen at 1pm, the driver would have the trailer on location, and it would take him about 30 minutes to set it up. We were told this both by David, and Jose. However, the delivery driver calls at 1230 on the day of delivery to tell me he would be picking up the trailer between 230 and 330. At 330 I texted him and he said he was still 20 min away, However, he did not show up until after 430 and did not deliver the trailer until after 11pm and not only did he not set it up as promised, He left it 3/4 of a bubble off level from left to right side, and he didn’t even chock the freaking wheels! To make matters even worse, we paid for an upgraded kit and told them all we needed everything to hook it up. They charged me almost 500 bucks for a damn sewer hose. No water hose, no surge protector, no pressure regulator, or anything else I paid for, and needed to properly connect the trailer. I spent from 1130 Until; 330 trying to get the trailer level as I had nothing to pull it with, wound up having to go buy jacks from Harbor Freight to level the trailer. I was so exhausted I had to call in sick on Saturday which was the whole reason I sent the trailer up there in the first place. Nothing was cleaned or even vacuumed so I spent the rest of the weekend properly cleaning it like they were paid to do, then test fired the furnace and it filled the whole trailer with saw dust because they didn’t properly test, prep, or clean the trailer. I was so disgusted with the whole experience I couldn’t even talk to them for fear of being disrespectful, so I had my wife call. They got rude with her and pretty much just acted like they didn’t care. SO THEY DESERVE WHAT THEY GET! Do yourself a favor, STAY AS FAR AWAY FROM THIS PLACE AS POSSIBLE!
lies about product to make a sale and does not make good on any promises
Had been doing some comparative shopping for a new Travel Trailer. Sales Manager helped us find our a match to meet our needs.
I rated Exploreusa low in a previous review, because we were denied a refund on an extended warranty. Regional manager Dan Tauer called me to find out why we were dissatisfied and looked into the matter. Dan made sure that we got our refund and explained that it was an unintended mistake. Thanks for doin the right thing.
We loved the no pressure approach. Grant emailed me the next day with a trailer that was exactly what we told him we were looking for because the ones we asked to look at weren’t quite right. Ashley and Craig in service were amazing and took care of us immediately! This is our second purchase on 8 years with Explore USA. Great both times.
Bought an RV to stay in while our house was being rebuilt after the Harvey Flood. Salespeople were very helpful and patient. Stayed in RV for about six months then brought it back so they could fix a few bugs. Repairs are being made as I write this. NO CHARGE. Very pleased with Explore USA in Alvin. Highly recommend.
100% Satisfied! We visited the store 5-6 times before we bought our RV. The sales girl was always incredibly respectful of our long decision-making process and didn't give us any pressure. We met the owner one time we visited and every time we go back he calls us by our first names. A rating of 5 does not cover how satisfied we are with our service. 10+ for every category is needed!
I traveled to visit several different RV dealerships, but the staff at Explore USA were very knowledgeable and kind that I went with them and I am glad I did!
Loved the salesperson - very down to earth and personable.
Explore USA has a big selection of RVs. Also they have a lot of good sales with very knowledgeable staff.
Outstanding knowledge of product. Friendly staff. Very helpful.
Our business with Explore USA RV through the years has been positive, friendly, knowledgeable, with great service.
Renee is outstanding to work with, answers questions on an ongoing basis, and makes great suggestions. We have been extremely pleased with our experiences with her and have already referred her to others!
Very professional staff. I was very pleased with all the info given to me and how the employees were willing to go out of their way to make sure I got everything answered and/or anything I needed.
Loved the large selection and variety of stock to choose from! Jeff was very personable and knowledgeable. Enjoyed our experience with Jeff and the other staff.
We love our RV. Great product and the customer service was excellent. They answered all my questions and helped every step of the way.
