of recent customersrecommend this business
Creative Energy - Richmond
3419 Regatta Blvd
Richmond, CA 94804
Phone: 510-237-2300
Richmond, CA
Creative Energy's mission is to be the top spa dealer and service provider in the world. We will accomplish this by retailing the highest quality spa in the industry while maintaining the most knowledgeable, dedicated staff. Our customers will not only know they have received the best value for their money, but they will also feel Creative Energy has provided excellent customer service that exceeded expectations in every aspect of owning a spa.
Business Profile of Creative Energy - Richmond
| Office type: | Parts & Service |
|---|---|
| Hours: | Mon-Fri 7:30am-4pm |
| Inventory: |
• Hot Tubs • Swim Spas • Gas Fireplaces • Wood Stoves • Fire Pits View All... |
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| Manufacturers: |
• American Fyre Designs • Avalon • FPX • HotSpring Spas |
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| Service Areas: |
• Marin • San Mateo • Alameda • Contra Costa • San Francisco • And nearby areas! |
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Customer Reviews
We recently purchased a hot tub from Creative Energy after receiving a recommendation from our landscape architect and we were impressed with the company as a whole from the beginning! We initially came to the store and met with Bonnee, who was terrific in guiding us through the process of purchasing the right hot tub for our needs and got our toddler involved in the process as well which turned out to be a very enjoyable experience. The hot tub delivery and installation was seamless. We wanted to give a special thank you to Cole Spilman, who was absolutely wonderful! We have never owned a hot tub before and the initial set up and chemical balancing appeared daunting. Cole was absolutely amazing and went above and beyond in personally walking me through the process (control keys, chemical balance, spa care, etc) from start to finish. His patience, positivity, knowledge make him a truly great asset to Creative Energy and we appreciate him very much!
Verified 1/8/17 Gene (Kentfield, CA)
I always have great experiences here. They are very helpful and honest. And they carry good brands of spas, and provide excellent service. Highly recommended!
My husband and I just bought a hot tub after wanting one for many years. My husband did a lot of research on the various hot tub companies throughout the Bay Area. The best reviews consistently came back to the Hot Springs tub which Creative Energy sells. We have so far dealt with the owner John, his son Dave, Larry the sales person, Bonnie, and Crystal. It was Larry we met when we first entered their showroom and who sold us our Jetsetter hot tub and he was wonderful to deal with. He is knowledgeable, with a calm demeanor, no sales pressure and we appreciate that. We tend to like low-key sales people the best. The owner himself, John, visited our house to do an inspection of the area where the hot tub would be installed. Very impressive indeed! Once we bought our tub, it was delivered on the memorial day weekend. Although there were delays with the delivery, it came the day it was supposed to come and the installers were not rushed, and were apologetic for being so late in the day. They did a great job setting it up. We were able to use it that evening. We love this Jetsetter tub! Next - after using the tub every day twice a day for a week we noticed the water started to get cloudy and we couldn't fix it with instructions in the manual or online. We ended up going to creative energy in San Rafael which is right around the corner from our house almost and Crystal was there. She was reassuring that this could be fixed easily and gave us some tips but also told us that Bonnie would call us as soon as she got back to the showroom. Sure enough-Bonnie did call and while she was talking us through the troubleshooting and procedures on the phone, she asked us if we just wanted her to come over to our house to work through it with us because we live fairly close. We jumped on that idea and 15 minutes later they were at our house and in our backyard-they walked us through all the procedures we needed to know to clean the filters, what settings to use, what additives to add and when etc. Bonnie also brought over her own troubleshooting instructions and FAQs that she made up herself for her customers! Very useful and understandable. Crystal actually came with her and the two of them were just awesome! It was a really hot day and it was the end of the day on a Saturday but they never made us feel rushed or like we were imposing on them at the end of the workday. We really appreciated that type of customer service! They even brought over the products we needed. When they left, my husband and I were no longer frustrated by the cloudy water in our brand-new hot tub and have enjoyed it every day since that time. We are very impressed with the quality and workmanship that goes into these hot spring hot tub's. We are heavy users-meaning we use it two to three times per day, so it was very important that we had a well-made tub that would hopefully last for as long as we needed it to last! And so - A big Thank You to: Bonnie, Crystal, Larry, John, Dave, Brandon, and Alex!
Worked with Bonnee and team over at Creative Energy on our TX model over the past year, and had a wonderful experience! Their products are top-notch, and their guidance through the installation process was invaluable. We live in a condo community, and their team even helped work through the paperwork for HOA approval. Highly recommend this company, their team and their products.
We recently bought a home in Petaluma and undertook extensive absentee renovation while we were still living in Florida. One thing we needed were gas fireplaces. We contacted a few places, but just did not get the kind of information or assistance we needed. I ended up speaking to Bonnee at Creative Energy on the phone and she made the process incredibly easy. She explained the benefits of each unit and got us great prices. Once she had the order, Bonnee stayed on top of the installation and made sure everything was done right. Once in town, we decided to get a spa as well so we turned to Creative Energy again. On our first visit to check out the spas, we met with Cole and Tiffany. They were extremely helpful, encouraging us to try out every spa in their large showroom. We spent a couple of hours reviewing the pros and cons of each. On our second visit, we got to work with Bonnee who made putting a deal together so very easy. Again, she stayed on top of the process until the spa was installed and functioning. The sales staff at Creative are friendly and knowledgeable. They are there for you long after the order is taken and make sure that the entire process goes smoothly. Highly recommended.
