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Arizona Hot Tub Company

Arizona Hot Tub Company

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6947 E. 1st St.
Prescott Valley, AZ 86314
Phone: (877) 775-9884

Prescott Valley, AZ

Arizona Hot Tub Company is a full-service spa and hot tub dealer owned by Steve and Helena Kasten, industry veterans with over 25 years of experience. They offer hot tub and sauna sales and supplies, as well as on-site service and warranty support. The spacious showroom has spas from high-end manufacturers including HotSpring Spas, Hot Spot Hot Tubs, all three of Jacuzzi's spa lines, and MAAX Powerpool swim spas. The facility includes three private "Soak Rooms" where customers may experience the spas, and a coffee bar.

Arizona Hot Tub Company currently services, but is not limited to, areas including Prescott, Sedona, Flagstaff, and the Verde Valley in Arizona.

Business Profile of Arizona Hot Tub Company - Prescott Valley, AZ

Office Type: Service & Sales
Hours: Mon-Fri: 10AM - 6PM
Sat: 10AM - 5PM
Sun: By Appt. Only
Owners: Steve and Helena Kasten
History: Family owned business since 2003
Inventory: • Hot Tubs
• Swim Spas
• Saunas
• BBQs
Serving Areas: • Prescott
• Quad Cities
• Northern Arizona
Manufacturers: • Hot Spring
• Caldera
• Freeflow
• Endless Pools
• Bullfrog
• Jacuzzi
• MAAX
• Finnleo
• Big Green Egg

Customer Reviews

We are so glad that we went with our local spa dealer. The entire process from purchase to delivery was so well done. The sales staff and delivery coordinator did everything possible to ensure a seamless install and delivery of our new spa. We are so happy with the spa we chose and the relationship we have established with Arizona Hot Tub company. Thanks for all you did for us and the value you provided in our purchase.
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I never made it to the showroom. I was convinced to purchase from the web site and talking with the sales staff over the phone.
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Such great people! Helpful, knowledgeable, easy going,and hard working. We are very happy with our spa experience and our spa!
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Very friendly, knowledgeable. Willing to help with any issues and good coffee.
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The staff is very knowledgeable and helpful throughout the entire process. I am very happy I got my Hot tub from Arizona Hot Tub Company in Prescott.
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Thank you AZ Hot Tub Company! Your wonderful customer service & knowledge of your products really helped me decide the right hot tub for me. I just bought a Bullfrog HT & am delighted! Nice to know your only a phone call away. Thanks again, Carol
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One of the best experiences I've ever had buying anything. Great showroom, knowledgeable staff, spas in private rooms that can be tried out before buying. This is the way a spa should be purchased.
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Erik was very knowledgeable about all products. He was a real joy to work with. He helped us find a spa that was the right size and price for our budget. The Installment crew was great. The spa was in and ready to go within a couple of hours. They took there time to answer questions and went through the operation of the spa with me before they left. Erik has followed up several times to make sure everything is going well with the spa. I am so glad we bought local and I would encourage anyone in the market for a hot tub or sauna to visit these guys first.
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Our project was in the works for a long time. David was very understanding, and stored our hot tub for us (for months) until we were ready for installation. Now that we have it - it has enhanced our lives considerably. Thank you! We'll always highly recommend your store, with great confidence.
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everything was pleasant and prompt. A very good experience.
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Our spa purchase was the easiest major item purchase we have ever made. Great showroom, excellent salesman (Eric), and wonderful service and training in the showroom. We would recommend Prescott Spas to anyone.
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The easiest major purchase ever made. Eric was excellent and we enjoy the hot tub nearly every day.
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Moving out of the hills southwest of Sedona back down to the Godless Metropolis I was leery about dealing with any of the Valley spa joints because none of their reputations are exactly 'glowing'. Erik, Steve and all the folks at Arizona Hot Tub on the other hand treated me fairly and professionally the last time I bought a Hot Springs tub - so when they expanded to deliver and service in the valley I was right on board. With a smaller backyard now I chose the Highlife Jetliner. Good move. Just the right size for my own self and my one and only. Had it installed on a stone pad about a half foot below the ground so steps aren't necessary. Be advised that the 110 volt model doesn't heat the water when the jets are one - something nobody mentioned when I bought it - and probably not much of an issue for seven months in Phoenix - but definitely an issue when the nights cool off because the water looses a degree or so every ten minutes. However - for an extra couple hundred bucks I can - and will - have it rewired for 220 volts - which allows it to keep temperature constantly. Other than that the tub is splendid - the quality of construction and finish is the envy of the industry - and Arizona Hot Tub has a commitment to customer service on the level of Apple - which is worlds away from most companies.
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We are very satisfied with our new spa. And would recommend your company to my friends and family
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Starting with Prescott Spa's nice showroom with great selection of top quality spa's to choose from. Then there is the very helpful and knowledgeable staff that assure you they are making sure you get what you want and need NOT what they need to sell. Very honest. We bought the Flair. On delivery we received two kind, knowledgeable, and professional technicians that did a fantastic job through our obstacle course property to install new spa and remove old one. We now enjoy the full therapy design of our spa with simple and easy maintenance. Thank you Hot Springs and especially Nick and the family team at Prescott Spa's
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I PURCHASED A HOT SPRINGS ENVOY NXT, EVERYTHING WENT GREAT FROM THE SALES MAN ( ERIC) TO THE GUYS THAT INSTALLED IT, WOULD RECOMMEND TO ANYONE LOOKING TO BUY A SPA! LOVE THE SPA!
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We first noticed your store with the big Ducky out front when we were in the area looking to purchase a home. As soon as I saw the property we ended up buying I knew just where I wanted the hot tub to be placed. I checked on line and saw good reviews for your business and we stopped in within days after moving in. Eric Hart our salesperson was great and helped up through the process, which was more involved than we expected because of HOA and delivery complications. He really worked with us to make it happen to my great satisfaction.
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Have been buying from them for years. Always very personable and prompt with service issues.
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We love our new spa! Best purchase we have ever made. Prescott Spas was so friendly and helpful from the minute we walked in to their showroom til delivery and even beyond.
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This our 2nd hot tub purchased from Prescott Spas and both experiences went flawlessly. Steve and Helena run a fine business and we would recommend Prescott Spas to anyone in the Northern Arizona area who have interest in purchasing a hot tub. Their customer service experience - both at purchase time and at the times when we needed service for our spa - have been outstanding.
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Thanks for the candy! Friendly, Courteous, knowledgeable, helpful, and Erik always remembered our names!
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I called Prescott Spas from Phoenix for troubleshooting assistance on my spa as the local company I purchased it used from only wanted to charge me to come out and check it, for a fee of course. I did not get the name of the man I spoke with but after explaining my problem he solved the problem without me having to replace an expensive part which I thought might be the problem. Thank you so much for your time and information, much appreciated.
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very pleasurable purchase experience, got to try before buy! no pressure. outstanding after sale service.
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The staff is very accommodating and knowledgeable. Very kind & fair in their approach.
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We didn't make our first HotSpring purchase from Prescott Spas, but whenever we had a problem they were there to help. We recently made a HotSpring purchase from Prescott Spas and we are very satisfied customers!!! Wonderful people at Prescott Spas.
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As 1st time Spa buyers, Nick and Steve helped us choose the perfect Spa for US. Their professionalism is second to none. Regarding Spa selection, site selection and cover choice their knowledge and advice were invaluable and appreciated. Delivery and installation was flawlessly performed by Anthony and Jay who made sure everything was "just right" and insured our complete satisfaction. Their operating instructions and attention to detail were great!
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Great to do business with a staff with knowledge and a sense of humor.
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Everyone we have dealt with at Prescott Spas has been very helpful and friendly. Great customer service.
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Thank you! Enjoying the spa very Much.
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From the first time walking into the showroom until after the spa was delivered and set up,I had an excellent experience. The selection of spas, the availability of many of them to soak in, the professionalism of all the staff, and the very fair price, was great. I can't imagine having an easier and more satisfying spay purchase experience anywhere. This is the only place to buy a spa in Northern Arizona!
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We have had nothing but good experiences with this company. This is our second spa that we have purchased from Prescott Spas. We bought our first spa from them seven years ago. It was an older spa that was refurbished by them. It worked perfectly and we never had any problems which is why we went back to them to purchase our new spa. Their service personnel and their installers are quick, efficient, clean, and extremely courteous. We were called in the morning and told when to expect them and they were right on time. They were in and out with removing our old spa and installing the new spa in under four hours. Helena and Steve, the owners of Prescott Spas, are really great people to work with. They are really easy and fun to work with and there is no pressure to buy. We have already recommended them and will do so again.
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Josh was very informative, listened well, and was not pushy at all.
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I have to say, I love my Hot Springs Spa. I am a physical therapist and owner of Center for Physical Excellence. I enjoy sitting in it after workouts and if I have sore joints and muscles. My daughter has been enjoying it just as much after her soccer practices. I have to say that my son Alex Markey, not having any physical ailments, loves spending time with his friends in the spa listening to the stereo system. The professionalism and customer service by all the staff including Helena , Steve, and Erik were top notch. The are very knowledgeable about each spa layout and helped me pick the right one for me and my family. Thank you Prescott Spas!!! Laura Markey
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The electrician did not keep his word on estimate damaging the experience and commitment. Otherwise it was a 5.
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From the sales experience to the delivery and set up, the staff was helpful, courteous, and professional. All of our expectations were exceeded through this experience and we love our tub!
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Friendly Staff, excellent service. You guys are awesome! Would definitely recommend
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Excellent Service and Delivery!
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Everyone was great to work with at Prescott Spas. We bought the Jetsetter spa. We are very happy with it except we were disappointed that it did not come with a low speed. Our other Hotsprings spa came with both low and high and we assumed that they all came that way. We do really like the circulation pump that runs 24 hours/day. Great feature! The other thing I wanted to mention is that the delivery guys had to re-wire from the panel to the spa because our electrician did not do it correctly. I had heard this was a common problem. You should always contact the clients electrician to make sure it is done correctly. I realize my guy should have paid more attention to the instructions but since these spas are different from other brands it would save on the delivery guys effort if this was taken care of ahead of time. The delivery guys were great and just went ahead and re-wired it.
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Loved the Product (Prodigy Spa); love the Salt Water system. Very knowledgeable about their products, kind and friendly. We're very happy with our new spa.
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After sitting in our spa for the first time, the first words out of my wife's mouth, "this lounger is a slice of heaven". My wife and I had shopped around for at least a month, on-line, down in the Phoenix area, comparing spa's. We visited the Prescott Spas location three times, asking questions doing our best to educate ourselves. The staff at Prescott Spas understood and took the time to answer all of question and made us feel comfortable, in short they were great. They showed us new and refurbished spas, we ended up purchasing a refurbished spa, that fit easily into our budget, that looks brand new.The fact that they are a local company, is another great advantage, since our purchase we have stopped by or called to ask ..
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What can we say? Helena is the ultimate, incredible, likeable and trustworthy salesperson. Not just that, she is a super lady and we have valued her as a friend. Our entire experience from the (we weren't even really looking), the sale, the final purchase, the delivery and set up, and now sitting in a beautiful spa and enjoying our first soak, has been fantastic. We love our Grande and feel we got a fair trade in on our Envoy. We have been doing business with Prescott Spas for a number of years and cannot say enough about our experiences with them. Thanks for the opportunity to write this review.
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Prescott Spas sincerely works with you to provide a service and product you are proud to have in your home. Other dealers could learn a great deal about customer care and service from this entire team. I was so unimpressed/disgusted with the Lake Havasu spa dealers for their lack of concern, that my wife and I drove three hours to make our purchase. One dealer even ignored me as I waited to ask questions when no one else was in the store. He walked away, leaving me standing alone in the showroom, so lost the money I would have spent to support a local business. Prescott Spas went the extra mile and won another customer. From my first phone conversation with Eric, he made sure to answer all of my questions. He made himself available for a meeting to show us various spas after having to drive 3 hours to the store. Once we decided on the spa, he made sure to have it equipped to our satisfaction and set a delivery date to coincide with construction of the deck. On the day of delivery, the team called to let me know when to expect them. They were professional and were very easy to deal with. They explained all of the processes I would have to tend to and answered all of our questions. I could not rate the entire team any higher, but would give them all 10's if I could.
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I have been in Sales most of my life and when I go to buy something I have researched it pretty good. So when we met Erik and Helena I could tell that they knew what they were talking about and were there to help us. They discovered what we wanted and advocated their product well. And the after sale support is excellent. What more can we say. Looking forward to working with them for a long time. Thank you
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Every aspect of what we were told to expect occurred as planned. From electrical work to having the crane and spa install crew show up on time and were very professional. Thanks
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I can't say enough good things about our experience with Prescott Spas. It has been great...it is so nice to be able to try some of the spas before purchase...and the delivery guys were great...they explained everything. Thank You!!
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Erik Hart and Joel helped us with phone calls text message and stopping by the house to check the location for the tub. The delivery crew was very polite on time and very helpful and spent a good deal of time going over the operation of the tub and in sales the tub in the rain .Exceptional crew and staff .
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Doing business with Prescott Spas was enjoyable and without pressure.
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Amy knew I was looking for a spa. When the 'end of year' sales were happening she let me know, along with the 0% interest for six months, which made it possible for me to purchase my spa.
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So far they have been very responsive to our needs and interest in making us happy. It has been a good experience buying from Prescott Spa's.
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Keep up the good work!
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Couldn't be happier with the product or sales experience
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We love our spa and your people are great when we come in. Thanks.
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Thank you for the fudge. Its good We really like our hot tub, thank you.
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We are very happy w/the whole experience. And enjoying the hot tub very much!
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